Lantronix XPress-DR UDS1100-IAP - Multi-Master DF1 Protocol User Guide - Page 16

5: Technical Support 5: Technical Support If you are experiencing an error that is not described in this user guide, or if you are unable to fix the error, you may: ‹ Check our online knowledge base at http://www.lantronix.com/support. ‹ Contact Technical Support in the US: Phone: 800-422-7044 (US only) or 949-453-7198 Fax: 949-450-7226 Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday, excluding holidays. ‹ Contact Technical Support in Europe, Middle East, and Africa: Phone: +49 (0) 89 31787 817 Email: [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at: http://www.lantronix.com/support When you report a problem, please provide the following information: ‹ Your name, and your company name, address, and phone number ‹ Lantronix model number ‹ Lantronix serial number ‹ Software version (on the first screen shown when you Telnet to port 9999) ‹ Description of the problem ‹ Debug report (stack dump), if applicable ‹ Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem) Multi-Master DF1 Protocol User Guide 15