Lenovo 22P7196 User Guide - Page 29

Appendix, Service, Support

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Appendix C. Service and Support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Online technical support Online technical support is available during the life of your product through the Personal Computing Support Web site at http://www.ibm.com/pc/support. During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative. Telephone technical support Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee. To assist the technical support representative, have available as much of the following information as possible: v Option name v Option number v Proof of purchase v Computer manufacturer, model, serial number (if IBM), and manual v Exact wording of the error message (if any) v Description of the problem v Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received. Phone numbers are subject to change without notice. For the latest phone number list, go to http://www.ibm.com/pc/support and click Support Phone List. © Copyright IBM Corp. 2004 19

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Appendix
C.
Service
and
Support
The
following
information
describes
the
technical
support
that
is
available
for
your
product,
during
the
warranty
period
or
throughout
the
life
of
the
product.
Refer
to
your
IBM
Statement
of
Limited
Warranty
for
a
full
explanation
of
IBM
warranty
terms.
Online
technical
support
Online
technical
support
is
available
during
the
life
of
your
product
through
the
Personal
Computing
Support
Web
site
at
During
the
warranty
period,
assistance
for
replacement
or
exchange
of
defective
components
is
available.
In
addition,
if
your
IBM
option
is
installed
in
an
IBM
computer,
you
might
be
entitled
to
service
at
your
location.
Your
technical
support
representative
can
help
you
determine
the
best
alternative.
Telephone
technical
support
Installation
and
configuration
support
through
the
IBM
Support
Center
will
be
withdrawn
or
made
available
for
a
fee,
at
IBM’s
discretion,
90
days
after
the
option
has
been
withdrawn
from
marketing.
Additional
support
offerings,
including
step-by-step
installation
assistance,
are
available
for
a
nominal
fee.
To
assist
the
technical
support
representative,
have
available
as
much
of
the
following
information
as
possible:
v
Option
name
v
Option
number
v
Proof
of
purchase
v
Computer
manufacturer,
model,
serial
number
(if
IBM),
and
manual
v
Exact
wording
of
the
error
message
(if
any)
v
Description
of
the
problem
v
Hardware
and
software
configuration
information
for
your
system
If
possible,
be
at
your
computer.
Your
technical
support
representative
might
want
to
walk
you
through
the
problem
during
the
call.
For
the
support
telephone
number
and
support
hours
by
country,
refer
to
the
following
table.
If
the
number
for
your
country
or
region
is
not
listed,
contact
your
IBM
reseller
or
IBM
marketing
representative.
Response
time
may
vary
depending
on
the
number
and
nature
of
the
calls
received.
Phone
numbers
are
subject
to
change
without
notice.
For
the
latest
phone
number
list,
go
to
and
click
Support
Phone
List
.
©
Copyright
IBM
Corp.
2004
19