Lenovo 63664DU Service Guide - Page 31

Battery, problems

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Problem: Solution: Problem: Solution: Solving computer problems The screen is unreadable or distorted. Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: 1. Right-click on the desktop, click Properties, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. Make sure the information is correct. 9. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button. A message, "Unable to create overlay window," appears when you try to start DVD playback. -orYou get poor or no playback while running video playback, DVD playback, or game applications. Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the color depth. Battery problems Problem: Solution: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help. Chapter 3. Solving computer problems 23

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Problem:
The
screen
is
unreadable
or
distorted.
Solution:
Make
sure
that:
v
The
display
device
driver
is
installed
correctly.
v
The
screen
resolution
and
color
quality
are
correctly
set.
v
The
monitor
type
is
correct.
To
check
these
settings,
do
as
follows:
1.
Right-click
on
the
desktop,
click
Properties
,
then
click
the
Settings
tab.
2.
Check
whether
the
screen
resolution
and
color
quality
are
correctly
set.
3.
Click
Advanced
.
4.
Click
the
Adapter
tab.
5.
Make
sure
the
correct
device
driver
name
is
shown
in
the
adapter
information
window.
Note:
The
device
driver
name
depends
on
the
video
chip
that
has
been
installed
on
your
computer.
6.
Click
the
Properties
button.
Check
the
″
Device
status
″
box
and
make
sure
the
device
is
working
properly.
If
not,
click
the
Troubleshoot
button.
7.
Click
the
Monitor
tab.
8.
Make
sure
the
information
is
correct.
9.
Click
the
Properties
button.
Check
the
″
Device
status
″
box
and
make
sure
the
device
is
working
properly.
If
not,
click
the
Troubleshoot
button.
Problem:
A
message,
“Unable
to
create
overlay
window,”
appears
when
you
try
to
start
DVD
playback.
-or-
You
get
poor
or
no
playback
while
running
video
playback,
DVD
playback,
or
game
applications.
Solution:
Do
either
of
the
following:
v
If
you
are
using
32-bit
color
mode,
change
the
color
depth
to
16-bit
mode.
v
If
you
are
using
a
desktop
size
of
1280×1024
or
larger,
reduce
the
desktop
size
and
the
color
depth.
Battery
problems
Problem:
The
battery
cannot
be
fully
charged
by
the
power-off
method
in
the
standard
charge
time
for
your
computer.
Solution:
For
details,
see
the
Battery
and
power
category
in
Troubleshooting
under
the
Problem
solving
section
in
Access
Help
.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
23