Lenovo Miix 10 User Guide - IdeaPad Miix 10 Tablet - Page 29

Display panel problems, Sound problems, Troubleshooting

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Chapter 4. Troubleshooting The computer does not return from sleep mode and the computer does not work. • If the computer does not return from sleep mode, it might be because the battery is depleted. • If your computer is in sleep mode, connect the AC power adapter to the computer. Then press the Windows button or the Power button. • If your computer is powered-off, connect the AC power adapter to the computer. Then press the Power button to resume operation. Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; force shut down the computer (Unsaved data may be lost). To force shut down the computer, press and hold the Power button for seven seconds or more. If the computer still does not turn off, remove the AC power adapter. Display panel problems The screen is blank. The screen is unreadable or distorted. Incorrect characters appear on the screen. • Do the following: - If you are using the AC power adapter or the battery, press F12 ( ) to make the screen brighter. - Press the Power button to confirm if the computer is in sleep mode. - If the problem persists, follow the solution in the next problem "The screen is unreadable or distorted." • Make sure that the screen resolution and color quality are correctly set. • Is the operating system or programs installed correctly? If they are installed and configured correctly, do the following: 1 Press the Power button for three seconds to turn on the computer. 2 Press and hold the Power button for seven seconds to force shut down. 3 Press the Power button for three seconds to restart. Then reset the computer with the Push-button reset recovery system. If the problem persists, have the computer serviced. Sound problems No sound can be heard from the speaker even when the volume is turned up. • Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device. 25

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Chapter 4. Troubleshooting
25
The computer does not
return from sleep mode and
the computer does not work.
• If
t
he comp
ut
er does no
t
re
tu
rn from sleep mode,
it
m
ig
h
t
be
beca
u
se
t
he ba
tt
ery
i
s deple
t
ed.
•
If yo
u
r comp
ut
er
i
s
i
n sleep mode, connec
t
t
he AC power
adap
t
er
t
o
t
he comp
ut
er. Then press
t
he W
i
ndows b
utt
on or
t
he Power b
utt
on.
•
If yo
u
r comp
ut
er
i
s powered-off, connec
t
t
he AC power
adap
t
er
t
o
t
he comp
ut
er. Then press
t
he Power b
utt
on
t
o
res
u
me opera
ti
on.
Note:
If
t
he sys
t
em s
ti
ll does no
t
re
tu
rn from sleep mode, yo
u
r sys
t
em has s
t
opped respond
i
n
g
, and yo
u
canno
t
tu
rn off
t
he comp
ut
er; force sh
ut
down
t
he comp
ut
er (Unsa
v
ed da
t
a may be los
t
). To force sh
ut
down
t
he
comp
ut
er, press and hold
t
he
Power b
utt
on for se
v
en seconds or more. If
t
he comp
ut
er s
ti
ll does no
t
tu
rn
off, remo
v
e
t
he AC power adap
t
er.
Display panel problems
The screen is blank.
• Do
t
he follow
i
n
g
:
-
If yo
u
are
u
s
i
n
g
t
he AC power adap
t
er or
t
he ba
tt
ery, press
F12
(
)
t
o make
t
he screen br
ig
h
t
er.
- Press
t
he Power b
utt
on
t
o conf
i
rm
i
f
t
he comp
ut
er
i
s
i
n
sleep mode.
- If
t
he problem pers
i
s
t
s, follow
t
he sol
uti
on
i
n
t
he nex
t
problem “The screen
i
s
u
nreadable or d
i
s
t
or
t
ed.”
The screen is unreadable or
distorted.
•
Make s
u
re
t
ha
t
t
he screen resol
uti
on and color q
u
al
it
y are
correc
t
ly se
t
.
Incorrect characters appear
on the screen.
• Is
t
he opera
ti
n
g
sys
t
em or pro
g
rams
i
ns
t
alled correc
t
ly?
If
t
hey are
i
ns
t
alled and conf
igu
red correc
t
ly, do
t
he follow
i
n
g
:
1
Press
t
he Power b
utt
on for
t
hree seconds
t
o
tu
rn on
t
he
comp
ut
er.
2
Press and hold
t
he Power b
utt
on for se
v
en seconds
t
o
force sh
ut
down.
3
Press
t
he Power b
utt
on for
t
hree seconds
t
o res
t
ar
t
. Then
rese
t
t
he comp
ut
er w
it
h
t
he
Pu
s
h-button re
s
et
reco
v
ery
sys
t
em.
If
t
he problem pers
i
s
t
s, ha
v
e
t
he comp
ut
er ser
vi
ced.
Sound problems
No sound can be heard from
the speaker even when the
volume is turned up.
•
Make s
u
re
t
ha
t
:
-
The M
ut
e f
u
nc
ti
on
i
s off.
-
The combo a
u
d
i
o
j
ack
i
s no
t
be
i
n
g
u
sed.
-
S
peakers are selec
t
ed as
t
he playback de
vi
ce.