Lenovo SL400 Service Guide - Page 34

Hard disk drive HDD problems, Fingerprint reader problems, Startup problems - hard drive

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Page 34 highlights

Hard disk drive (HDD) problems Problem: After setting a hard disk password on the HDD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function. Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint. To improve the situation, try the following: v If your hands are too dry, apply lotion to them. v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. Startup problems Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 29. 26 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide

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Hard disk drive (HDD) problems
Problem:
After setting a hard disk password on the HDD of the computer, you moved
the drive to another computer. Now you cannot unlock the hard disk
password.
Solution:
Your computer supports an enhanced password algorithm. Computers older
than yours may not support such a security function.
Fingerprint reader problems
Problem:
You cannot register or authenticate your finger.
Solution:
If your finger has any of the following conditions, you may not be able to
register or authenticate it.
v
Your finger is wrinkled, rough, dry, injured, stained, oily, or wet.
v
The surface of your finger is very different from when you enrolled your
fingerprint.
To improve the situation, try the following:
v
If your hands are too dry, apply lotion to them.
v
Clean or wipe your hands to remove any excess dirt or moisture from the
fingers.
v
Enroll and use a different finger for authentication.
Startup problems
Problem:
The Microsoft
®
Windows operating system will not start.
Solution:
Use the Rescue and Recovery workspace or recovery discs to help solve or
identify your problem. For details about Rescue and Recovery, see Chapter 4,
“Recovery options,” on page 29.
26
ThinkPad
®
SL300, SL400, and SL500 Service and Troubleshooting Guide