Lenovo ThinkCentre A30 (English) Quick reference guide - Page 40

Calling, service - software downloads for ibm

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The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC Support Center. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers. v Installation and maintenance of network operating systems (NOS). v Installation and maintenance of application programs. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response times vary; may exclude some holidays. If possible, be at your computer when you call. Please have the following information ready: v Machine type and model 24 Quick Reference

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The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
IBM
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
and
follow
the
instructions.
Calling
for
service
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
IBM
PC
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
IBM
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
IBM
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
IBM
or
your
reseller,
if
authorized
by
IBM,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
non-IBM
parts
or
nonwarranted
IBM
parts.
All
warranted
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
software
problem
sources.
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade.
v
Changes,
modifications,
or
upgrades
to
device
drivers.
v
Installation
and
maintenance
of
network
operating
systems
(NOS).
v
Installation
and
maintenance
of
application
programs.
Refer
to
your
IBM
Statement
of
Limited
Warranty
for
a
full
explanation
of
IBM
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
In
the
U.S.
and
Canada,
these
services
are
available
24
hours
a
day,
7
days
a
week.
In
the
U.K.,
these
services
are
available
Monday
through
Friday,
from
9:00
a.m.
to
6:00
p.m.
Note:
Response
times
vary;
may
exclude
some
holidays.
If
possible,
be
at
your
computer
when
you
call.
Please
have
the
following
information
ready:
v
Machine
type
and
model
24
Quick
Reference