Lenovo ThinkCentre A30 (English) Quick reference guide - Page 68

Types, Warranty, Service

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A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for: 1. parts and labor during the first year of the warranty period; and 2. parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period. When more than one type of warranty service is listed, IBM will determine which type of warranty service is appropriate for the repair. Types of Warranty Service If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Warranty service may be provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM's normal service area, contact your local IBM representative or your reseller for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement. 2. On-site Service IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center. 3. Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification. This type of service is called ThinkPad EasyServ or EasyServ in some countries. 4. Customer Carry-In or Mail-In Service 52 Quick Reference

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A
warranty
period
of
3
years
on
parts
and
1
year
on
labor
means
that
IBM
provides
warranty
service
without
charge
for:
1.
parts
and
labor
during
the
first
year
of
the
warranty
period;
and
2.
parts
only,
on
an
exchange
basis,
in
the
second
and
third
years
of
the
warranty
period.
IBM
will
charge
you
for
any
labor
provided
in
performance
of
the
repair
or
replacement(s)
in
the
second
and
third
year
of
warranty
period.
When
more
than
one
type
of
warranty
service
is
listed,
IBM
will
determine
which
type
of
warranty
service
is
appropriate
for
the
repair.
Types
of
Warranty
Service
If
required,
IBM
provides
repair
or
exchange
service
depending
on
the
type
of
warranty
service
specified
for
your
Machine
in
the
above
table
and
as
described
below.
Warranty
service
may
be
provided
by
your
reseller
if
approved
by
IBM
to
perform
warranty
service.
Scheduling
of
service
will
depend
upon
the
time
of
your
call
and
is
subject
to
parts
availability.
Service
levels
are
response
time
objectives
and
are
not
guaranteed.
The
specified
level
of
warranty
service
may
not
be
available
in
all
worldwide
locations,
additional
charges
may
apply
outside
IBM’s
normal
service
area,
contact
your
local
IBM
representative
or
your
reseller
for
country
and
location
specific
information.
1.
Customer
Replaceable
Unit
(
″
CRU
″
)
Service
IBM
will
ship
CRU
parts
to
you
for
your
replacement.
If
IBM
instructs
you
to
return
the
replaced
CRU,
you
are
responsible
for
returning
it
to
IBM
in
accordance
with
IBM’s
instructions.
If
you
do
not
return
the
defective
CRU,
if
IBM
so
instructs,
within
30
days
of
your
receipt
of
the
replacement
CRU,
IBM
may
charge
you
for
the
replacement.
2.
On-site
Service
IBM
or
your
reseller
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
3.
Courier
or
Depot
Service
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
This
type
of
service
is
called
ThinkPad
EasyServ
or
EasyServ
in
some
countries.
4.
Customer
Carry-In
or
Mail-In
Service
52
Quick
Reference