Lenovo ThinkPad T23 46P4564 - English - Service and Troubleshooting Guide for - Page 19

Troubleshooting, Error messages, Solving computer problems - password removal

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Solving computer problems Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Solution 0175: Bad CRC1, stop POST task The EEPROM checksum is not correct (block #6). Have the computer serviced. 0187: EAIA data access The access to EEPROM failed. Have the computer serviced. error 0188: Invalid RFID The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The serialization information system board should be replaced, and the box serial number needs to be area or bad CRC2. reinstalled. Have the computer serviced. 0189: Invalid RFID configuration information area The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. 0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter error to the computer and charge the battery, or replace the battery with a fully charged one. 0193: RF antenna has been removed The RFID antenna that you installed has been removed. Enter the supervisor password to return your computer to the normal operation. 0194: The computer is carried through the security gate The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation. 0195: Security hardware tamper detected The Security Chip has been attached to or replaced on your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. Refer to Setting the Security Chip in the Access ThinkPad, your on-board help system. If it does not solve this problem, have the computer serviced. 0196: Security hardware removed The Security Chip has been removed from your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. Refer to Setting the Security Chip in the Access ThinkPad, your on-board help system. If it does not solve this problem, have the computer serviced. 0197: Invalid Remote change requested The remote configuration for the Security Chip has failed. Confirm the operation and try again. Chapter 2. Solving computer problems 11

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Troubleshooting
If you do not find your problem here, refer to Access ThinkPad, your
on-board help system. Open Access ThinkPad by pressing the ThinkPad
button. The following section only describes problems that might prevent you
from accessing this help system.
Error messages
Note:
1.
In the charts, x can be any character.
2.
The version of PC-Doctor referred to here is PC-Doctor for
Windows.
Message
Solution
0175: Bad CRC1, stop
POST task
The EEPROM checksum is not correct (block #6). Have the computer
serviced.
0187: EAIA data access
error
The access to EEPROM failed. Have the computer serviced.
0188: Invalid RFID
serialization information
area or bad CRC2.
The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The
system board should be replaced, and the box serial number needs to be
reinstalled. Have the computer serviced.
0189: Invalid RFID
configuration
information area
The EEPROM checksum is not correct (block # 4 and 5). The system board
should be replaced, and the UUID needs to be reinstalled. Have the
computer serviced.
0190: Critical low-battery
error
The computer turned off because the battery is low. Connect the ac adapter
to the computer and charge the battery, or replace the battery with a fully
charged one.
0193: RF antenna has
been removed
The RFID antenna that you installed has been removed. Enter the
supervisor password to return your computer to the normal operation.
0194: The computer is
carried through the
security gate
The computer has been carried through the security portal gate. Enter the
supervisor password to return your computer to the normal operation.
0195: Security hardware
tamper detected
The Security Chip has been attached to or replaced on your computer. Open
the BIOS Setup Utility (using the supervisor password), and clear the
Security Chip. Refer to Setting the Security Chip in the Access ThinkPad,
your on-board help system. If it does not solve this problem, have the
computer serviced.
0196: Security hardware
removed
The Security Chip has been removed from your computer. Open the BIOS
Setup Utility (using the supervisor password), and clear the Security Chip.
Refer to Setting the Security Chip in the Access ThinkPad, your on-board
help system. If it does not solve this problem, have the computer serviced.
0197: Invalid Remote
change requested
The remote configuration for the Security Chip has failed. Confirm the
operation and try again.
Solving computer problems
Chapter 2. Solving computer problems
11