Lenovo ThinkStation E31 Hardware Maintenance Manual (HMM) (June 2012) - ThinkS - Page 58

Diagnostics, Lenovo Solution Center, Notes, Start, All Programs, Lenovo ThinkVantage Tools - drivers download

Get Lenovo ThinkStation E31 PDF manuals and user guides View all Lenovo ThinkStation E31 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

• Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet. • If the USB device has its own On/Off switch, make sure it is in the On position. • If the USB device has an Online switch, make sure it is in the Online position. • If the USB device is a printer, make sure paper is loaded correctly. • Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device. • Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see "Lenovo Solution Center" on page 52 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see "Additional information resources" on page 32. Diagnostics The diagnostic program is used to test hardware components of your computer. The diagnostic program can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is running the Windows operating system. Notes: 1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For more information about the Lenovo Solution Center program, see "Lenovo Solution Center" on page 52. 2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save and print the log files created by the diagnostic program. You will need the log files when you speak to a Lenovo technical support representative. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. It also can be downloaded from http://www.lenovo.com/diagnose. • If you are using the Windows Vista® or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen. For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. 52 ThinkStation Hardware Maintenance Manual

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
•
Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB
device has its own power cord, make sure it is attached to a properly grounded electrical outlet.
•
If the USB device has its own On/Off switch, make sure it is in the On position.
•
If the USB device has an Online switch, make sure it is in the Online position.
•
If the USB device is a printer, make sure paper is loaded correctly.
•
Make sure any device drivers or other software supplied with the USB device is correctly installed.
Refer to the documentation for the USB device.
•
Reset the device by detaching and reattaching the USB connector.
If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see
“Lenovo Solution Center” on page 52 for instructions). If the USB device came with its own diagnostics, run
those diagnostics against the USB device. If you need technical assistance, see “Additional information
resources” on page 32.
Diagnostics
The diagnostic program is used to test hardware components of your computer. The diagnostic program can
also report operating-system-controlled settings that interfere with the correct operation of your computer.
You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is
running the Windows operating system.
Notes:
1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For
more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 52.
2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save
and print the log files created by the diagnostic program. You will need the log files when you speak to a
Lenovo technical support representative.
Lenovo Solution Center
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.
Notes:
•
The Lenovo Solution Center program is available only on models preinstalled with the Windows 7
operating system. It also can be downloaded from http://www.lenovo.com/diagnose.
•
If you are using the Windows Vista
®
or Windows XP operating system, go to
http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.
To run the Lenovo Solution Center program on the Windows 7 operating system, click
Start
➙
All Programs
➙
Lenovo ThinkVantage Tools
➙
System Health and Diagnostics
. Follow the instructions on the screen.
For additional information, refer to the Lenovo Solution Center help system.
Note:
If you are unable to isolate and repair the problem yourself after running the program, save and print
the log files created by the program. You will need the log files when you speak to a Lenovo technical
support representative.
52
ThinkStation Hardware Maintenance Manual