LevelOne FCS-0020 User Manual - Page 66

Problem 4, Problem 5, Problem 6, Problem 7, Video & Audio

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Problem 4 Solution 4 Problem 5 Solution 5 Problem 6 Solution 6 Problem 7 Solution 7 Problem 8 Solution 8 If you are just trying to view Video, the User Name/Password prompt indicates that the Administrator has restricted access to specified users. Ask the Administrator for your User Name and Password. I can't connect to the WCS-0020 using a Wireless connection. 1) If a LAN cable is connected to the LAN port, the Wireless interface is disabled. Only one interface can be active. 2) Check that your PC and the FCS-0020/WCS-0020 have compatible Wireless settings. • Mode (Infrastructure or Ad-hoc) must be correct. • ESSID must match. • WEP settings must match. • In Ad-hoc mode, the Channel should match, although this is often not required. Video quality may suddenly deteriorate. This can happen when an additional viewer connects to the FCS0020/WCS-0020, overloading the camera or the available bandwidth. The image size and quality can be adjusted to cater for the required number of viewers and the available bandwidth. The motion detection feature doesn't send me any E-Mails. It may be that the SMTP (Simple Mail Transport Protocol) server used by the camera to send the E-Mail will not accept mail. (This is to prevent span being sent from the server.). Try using a different SMTP server, or contact your ISP to see if SMTP access is being blocked. Using the motion detection feature, I receive E-Mails which don't show any moving objects. The motion detection feature doesn't actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects. But the motion detector can also be triggered by: • Sudden changes in the level of available light • Movement of the camera itself. Try to avoid these situations. The motion detection feature works best in locations where there is good steady illumination, and the camera is mounted securely. This feature can NOT be used if the camera is outdoors. The image is blurry. Try cleaning the lens, or adjusting the Video Quality Control setting on the Video & Audio screen. Video created will the lower settings will contain less detail; this is the trade-off for using less bandwidth. 60

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60
If you are just trying to view Video, the User Name/Password
prompt indicates that the Administrator has restricted access to
specified users. Ask the Administrator for your User Name and
Password.
Problem 4
I can't connect to the WCS-0020 using a Wireless connection.
Solution 4
1) If a LAN cable is connected to the LAN port, the Wireless
interface is disabled. Only one interface can be active.
2) Check that your PC and the FCS-0020/WCS-0020 have
compatible Wireless settings.
•
Mode (Infrastructure or Ad-hoc) must be correct.
•
ESSID must match.
•
WEP settings must match.
•
In Ad-hoc mode, the Channel should match, although this is
often not required.
Problem 5
Video quality may suddenly deteriorate.
Solution 5
This can happen when an additional viewer connects to the FCS-
0020/WCS-0020, overloading the camera or the available
bandwidth. The image size and quality can be adjusted to cater for
the required number of viewers and the available bandwidth.
Problem 6
The motion detection feature doesn't send me any E-Mails.
Solution 6
It may be that the SMTP (Simple Mail Transport Protocol) server
used by the camera to send the E-Mail will not accept mail. (This is
to prevent span being sent from the server.). Try using a different
SMTP server, or contact your ISP to see if SMTP access is being
blocked.
Problem 7
Using the motion detection feature, I receive E-Mails which
don't show any moving objects.
Solution 7
The motion detection feature doesn't actually detect motion. It
compares frames to see if they are different. Major differences
between frames are assumed to be caused by moving objects.
But the motion detector can also be triggered by:
•
Sudden changes in the level of available light
•
Movement of the camera itself.
Try to avoid these situations. The motion detection feature works
best in locations where there is good steady illumination, and the
camera is mounted securely. This feature can NOT be used if the
camera is outdoors.
Problem 8
The image is blurry.
Solution 8
Try cleaning the lens, or adjusting the
Video Quality Control
setting
on the
Video & Audio
screen. Video created will the lower settings
will contain less detail; this is the trade-off for using less bandwidth.