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Lexmark 25C0350 User's Guide - Page 177

Confidential and other held jobs do not print, View User's Guide and Documentation, Connected

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CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If you are using a USB port, make sure you are running a supported operating system and using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGE PRINTS The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. • For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate documents" check box under the User name text box before entering a PIN number. • For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the printer. Troubleshooting 177

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Selecting a location for the printer	12
Printer configurations	13
Using the security lock feature	15
Understanding the printer control panel	15
Additional printer setup	17
Installing internal options	17
Available internal options	17
Accessing the system board to install internal options	18
Installing a memory card	19
Installing a flash memory or firmware card	21
Installing an Internal Solutions Port	23
Installing a printer hard disk	29
Reattaching the system board cover	32
Attaching cables	33
Installing optional trays	35
Verifying printer setup	37
Printing a menu settings page	37
Printing a network setup page	37
Setting up the printer software	37
Installing printer software	37
Updating available options in the printer driver	38
Setting up wireless printing	39
Information you will need to set up the printer on a wireless network	39
Installing the printer on a wireless network (Windows)	40
Installing the printer on a wireless network (Macintosh)	41
Installing the printer on a wired network	44
Changing port settings after installing a new network Internal Solutions Port	46
Setting up serial printing	48
Minimizing your printer's environmental impact	50
Saving paper and toner	50
Using recycled paper	50
Conserving supplies	50
Saving energy	51
Using Eco-Mode	51
Reducing printer noise	52
Adjusting Power Saver	52
Adjusting the brightness of the display	53
Recycling	54
Recycling Lexmark products	54
Recycling Lexmark packaging	54
Returning Lexmark cartridges for reuse or recycling	54
Loading paper and specialty media	55
Setting the paper size and type	55
Loading the paper tray	55
Loading the multipurpose tray	58
Linking and unlinking trays	61
Linking trays	61
Unlinking trays	61
Paper and specialty media guide	63
Paper guidelines	63
Paper characteristics	63
Unacceptable paper	64
Selecting paper	64
Selecting preprinted forms and letterhead	64
Using recycled paper and other office papers	65
Storing paper	65
Supported paper sizes, types, and weights	66
Supported paper sizes	66
Supported paper types and weights	67
Printing	69
Printing a document	69
Printing a document	69
Printing specialty documents	69
Printing on letterhead	69
Tips on using transparencies	70
Tips on using envelopes	71
Tips on using labels	71
Tips on using card stock	72
Printing confidential and other held jobs	72
Holding jobs in the printer	72
Printing confidential and other held jobs	73
Printing from a flash drive	75
Printing photos from a PictBridge-enabled digital camera	76
Printing information pages	76
Printing a font sample list	76
Printing a directory list	77
Printing the print quality test pages	77
Canceling a print job	77
Canceling a print job from the printer control panel	77
Canceling a print job from the computer	77
Printing in black and white	78
Using Max Speed and Max Yield	79
Clearing jams	80
Avoiding jams	80
Understanding jam messages	80
200 paper jams	81
200 or 201 paper jam	82
201 paper jam	83
202 paper jam	84
203 paper jam	86
230 paper jam	87
240 paper jam	88
250 paper jam	90
Understanding printer menus	91
Menus list	91
Supplies menu	92
Paper menu	93
Default Source menu	93
Paper Size/Type menu	93
Configure MP menu	96
Substitute Size menu	96
Paper Texture menu	97
Paper Weight menu	98
Paper Loading menu	100
Custom Types menu	101
Universal Setup menu	101
Reports menu	102
Reports menu	102
Network/Ports menu	103
Active NIC menu	103
Standard Network or Network <x> menus	103
Network Reports menu	105
Network Card menu	106
TCP/IP menu	106
IPv6 menu	107
Wireless menu	108
AppleTalk menu	108
NetWare menu	109
LexLink menu	110
Standard USB and USB <x> menus	110
Parallel <x> menu	112
Serial <x> menu	114
SMTP Setup menu	116
Security menu	117
Miscellaneous menu	117
Confidential Print menu	118
Disk Wiping menu	119
Security Audit Log menu	120
Set Date/Time menu	121
Settings menu	121
General Settings menu	121
Setup menu	125
Finishing menu	127
Quality menu	128
Utilities menu	132
XPS menu	133
PDF menu	133
PostScript menu	133
PCL Emul menu	134
HTML menu	137
Image menu	138
PictBridge menu	139
Flash Drive menu	139
Help menu	141
Understanding printer messages	143
List of status and error messages	143
Activating Menu Changes	143
Busy	143
Calibrating	143
Cancel not available	143
Canceling	143
Change <src> to <x>	143
Clearing job accounting statistics	143
Close door <x>	143
Copies	144
Defragmenting Flash DO NOT POWER OFF	144
Delete/Delete all/Delete all confidential jobs	144
Deleting	144
Disabling DLEs	144
Disabling Menus	144
Disk Corrupted. Reformat?	144
Disk recovery x/y XX% DO NOT POWER OFF	144
Enabling Menus	144
Encrypting disk x/y XX% DO NOT POWER OFF	144
Enter PIN	145
Enter PIN to lock	145
Flushing buffer	145
Formatting Disk x/y XX% DO NOT POWER OFF	145
Formatting Flash DO NOT POWER OFF	145
Insert Tray <x>	145
Internal System Error, Reload Bookmarks	145
Internal System Error, Reload Security Certificates	145
Invalid Engine Code	145
Invalid Network Code	146
Invalid PIN	146
Load multipurpose tray with <x>	146
Load <src> with <x>	146
Menus are disabled	146
Network/Network <x>	146
No held jobs	146
No jobs to cancel	146
Power Saver	147
Printer locked, enter PIN to unlock	147
Printing	147
Programming disk DO NOT POWER OFF	147
Programming flash DO NOT POWER OFF	147
Programming System Code DO NOT POWER OFF	147
Reading USB drive DO NOT REMOVE	147
Ready	147
Remote Management Active DO NOT POWER OFF	147
Remove all color supplies	148
Remove Packaging Materials	148
Remove paper from standard bin	148
Resetting Fuser Count	148
Resetting the printer	148
Restore Held Jobs?	148
Restoring Factory Defaults	148
Restoring Held Job(s) x/y	149
Serial <x>	149
Some held jobs were not restored	149
Some held jobs will not be restored	149
Standard Bin Full	149
Submitting Selection	149
Tray <x> Empty	149
Tray <x> Low	149
Tray <x> Missing	149
USB/USB <x>	149
Waiting	150
31 Missing or defective <color> cartridge	150
32 Replace unsupported <color> cartridge	150
34 Incorrect paper type, check <src>	150
34 Incorrect paper size, check <src>	150
34 Short paper	150
35 Insufficient memory to support Resource Save feature	151
37 Insufficient memory for Flash Memory Defragment operation	151
37 Insufficient memory to collate job	151
37 Insufficient memory, some held jobs will not be restored	151
38 Memory full	151
39 Page is too complex to print	151
51 Defective flash detected	151
52 Flash full	152
53 Unformatted flash detected	152
54 Network <x> software error	152
54 Serial option <x> error	152
54 Standard network software error	152
55 Unsupported option in slot <x>	152
56 Parallel port <x> disabled	152
56 Serial port <x> disabled	153
56 Standard USB port disabled	153
56 USB port <x> disabled	153
57 Configuration change, held jobs were not restored	153
58 Too many flash options installed	153
58 Too many trays attached	153
61 Remove defective hard disk	153
62 Disk full	154
63 Unformatted disk	154
80 Fuser life warning	154
80 Replace fuser	154
82 Replace waste toner box	154
82 Waste toner box missing	154
82 Waste toner box nearly full	154
83 Replace transfer module	154
83 Transfer module life warning	155
83 Transfer module missing	155
84 <color> photoconductor low	155
84 <color> photoconductor nearly low	155
84 Replace <color> photoconductor	155
88 <color> cartridge low	155
88 <color> cartridge nearly low	155
88 Replace <color> cartridge	155
200–250.yy Paper jam	156
900–999 Service <message>	156
1565 Emul Error Load Emul Option	156
Maintaining the printer	157
Cleaning the exterior of the printer	157
Cleaning the printhead lenses	157
Storing supplies	159
Checking the status of supplies	159
Checking the status of supplies from the printer control panel	159
Checking the status of supplies from a network computer	160
Ordering supplies	160
Ordering toner cartridges	160
Ordering photoconductors	160
Ordering a fuser or a transfer module	160
Ordering a waste toner box	161
Replacing Supplies	162
Replacing a photoconductor	162
Replacing a toner cartridge	165
Replacing the waste toner box	169
Moving the printer	170
Before moving the printer	170
Moving the printer to another location	171
Setting the printer up in a new location	171
Shipping the printer	172
Administrative support	173
Finding advanced networking and administrator information	173
Using the Embedded Web Server	173
Checking the virtual display	173
Checking the device status	174
Setting up e-mail alerts	174
Viewing reports	174
Restoring the factory default settings	175
Troubleshooting	176
Checking an unresponsive printer	176
Solving printing problems	176
Multiple-language PDFs do not print	176
Printer control panel display is blank or displays only diamonds	176
Error message about reading USB drive appears	176
Jobs do not print	176
Confidential and other held jobs do not print	177
Job takes longer than expected to print	178
Job prints from the wrong tray or on the wrong paper	178
Incorrect characters print	178
Tray linking does not work	178
Large jobs do not collate	179
Unexpected page breaks occur	179
Solving option problems	179
Option does not operate correctly or quits after it is installed	179
Trays / Drawers	180
Flash memory card	180
Hard disk with adapter	180
Internal Solutions Port	181
Internal print server	181
Memory card	181
USB/parallel interface card	181
Solving paper feed problems	182
Paper frequently jams	182
Paper jam message remains after jam is cleared	182
Page that jammed does not reprint after you clear the jam	182
Solving print quality problems	183
Isolating print quality problems	183
Blank pages	183
Characters have jagged or uneven edges	183
Color misregistration	184
Clipped images	184
Fine horizontal lines appear on color pages	185
Ghost images	185
Gray background	185
Incorrect margins	185
Light colored line, white line, or incorrectly colored line	185
Paper curls badly	186
Print irregularities	186
Print is too dark	186
Print is too light	187
Repeating defects	187
Skewed print	188
Solid color pages	188
Streaked horizontal lines	188
Streaked vertical lines	188
Toner fog or background shading appears on the page	189
Toner rubs off	189
Toner specks	189
Transparency print quality is poor	189
Uneven print density	190
Solving color quality problems	190
FAQ about color printing	190
Embedded Web Server does not open	193
Check the network connections	193
Check the network settings	193
Contacting Customer Support	193
Notices	194
Product information	194
Edition notice	194
UNITED STATES GOVERNMENT RIGHTS	195
Trademarks	195
Federal Communications Commission (FCC) compliance information statement	196
Noise emission levels	197
Temperature information	197
Waste from Electrical and Electronic Equipment (WEEE) directive	197
Product disposal	197
Battery notice	198
ENERGY STAR	198
Laser notice	198
Power consumption	198
Product power consumption	198
Power Saver	199
Off mode	199
Total energy usage	199
Laser advisory label	199
European Community (EC) directives conformity	199
Radio interference notice	200
CCC EMC notice	200
BSMI notice	200
Notice to Users in the European Union	200
Regulatory notices for wireless products	201
Exposure to radio frequency radiation	201
Notice to users in Brazil	201
Industry Canada (Canada)	201
Taiwan NCC RF notice statement	202
India emissions notice	202
Notice to users in the European Union	203
Statement of Limited Warranty	204
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	206

Match case Limit results 1 per page

HECK

SEE

THE

STANDARD

EXIT

BIN

FULL

Remove the stack of paper from the standard exit bin.

HECK

SEE

THE

PAPER

TRAY

EMPTY

Load paper in the tray.

AKE

SURE

THE

CORRECT

PRINTER

SOFTWARE

INSTALLED

•

Verify that you are using the correct printer software.

•

If you are using a USB port, make sure you are running a supported operating system and using compatible

printer software.

AKE

SURE

THE

INTERNAL

SERVER

INSTALLED

PROPERLY

AND

WORKING

•

Make sure the internal print server is properly installed and that the printer is connected to the network. For

more information about installing a network printer, click

View User's Guide and Documentation

on the

Software and Documentation

CD.

•

Print a network setup page and check that the status shows

Connected

. If the status is

Not Connected

, check

the network cables, and then try printing the network setup page again. Contact your system support person

to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at

www.lexmark.com

AKE

SURE

YOU

ARE

USING

RECOMMENDED

PRINTER

CABLE

For more information, visit the Lexmark Web site at

www.lexmark.com

AKE

SURE

PRINTER

CABLES

ARE

SECURELY

CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

ARTIAL

JOB

BLANK

PAGE

PRINTS

The print job may contain a formatting error or invalid data.

•

Delete the print job, and then print it again.

•

For PDF documents, recreate the PDF and then print it again.

If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting

all jobs except the first one.

•

For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate

documents" check box under the User name text box before entering a PIN number.

•

For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the

printer.

Troubleshooting

177