Lexmark CX331 Users Guide PDF - Page 178
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Troubleshoot a problem 178 Action Yes Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. No The problem is solved. Is the print crooked or skewed? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Go to step 3. The problem is solved. Is the print crooked or skewed? Step 3 a Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. b Print the document. Contact customer support. The problem is solved. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.