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Lexmark CX510 User's Guide - Page 315

Solving scanner problems, Cannot scan from a computer, Scan job was not successful

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Troubleshooting 315 Solving scanner problems Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Clear the error message. Is there an error message on the printer display? Step 3 Contact customer Check the cable connections between the printer and the print server to support. make sure they are secure. For more information, see the setup documentation that came with the printer. Are the cable connections between the printer and the print server secure? No Go to step 2. Go to step 3. Tighten the cable connections. Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Yes Go to step 2. No Connect the cables properly. Are the cables securely connected? Step 2 Check if the file name is already in use. Change the file name. Go to step 3. Is the file name already in use? Step 3 Check if the document or photo you want to scan is open in another application or being used by another user. Close the file you are Go to step 4. scanning. Is the file you want to scan open by another application or user?

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	12
Using the ADF and scanner glass	13
Understanding the printer control panel	14
Using the printer control panel	14
Understanding the home screen	14
Understanding the colors of the indicator and Sleep button lights	16
Using the touch-screen buttons	17
Setting up and using the home screen applications	19
Finding the IP address of the computer	19
Finding the IP address of the printer	19
Accessing the Embedded Web Server	20
Customizing the home screen	20
Understanding the different applications	20
Activating the home screen applications	21
Finding information about the home screen applications	21
Setting up Forms and Favorites	21
Setting up Card Copy	22
Using MyShortcut	23
Setting up Multi Send	23
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	25
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	28
Installing a memory card	30
Installing an optional card	32
Installing hardware options	34
Order of installation	34
Installing an optional tray	34
Setting up the printer software	36
Installing the printer software	36
Updating available options in the printer driver	37
Attaching cables	37
Networking	39
Preparing to set up the printer on an Ethernet network	39
Installing the printer on an Ethernet network	39
Preparing to set up the printer on a wireless network	40
Connecting the printer using the Wireless Setup Wizard	41
Connecting the printer to a wireless network using Wi-Fi Protected Setup	42
Connecting the printer to a wireless network using the Embedded Web Server	43
Verifying printer setup	43
Printing a menu settings page	43
Printing a network setup page	44
Loading paper and specialty media	45
Setting the paper size and type	45
Configuring Universal paper settings	45
Loading the 250- and 550-sheet tray	45
Loading the manual feeder	48
Loading the 650-sheet duo tray	49
Loading the multipurpose feeder	50
Linking and unlinking trays	52
Linking and unlinking trays	52
Creating a custom name for a paper type	53
Assigning a custom paper type	54
Configuring a custom name	54
Paper and specialty media guide	55
Using specialty media	55
Tips on using letterhead	55
Tips on using transparencies	56
Tips on using envelopes	57
Tips on using labels	57
Tips on using card stock	58
Paper guidelines	58
Paper characteristics	58
Unacceptable paper	59
Selecting paper	59
Selecting preprinted forms and letterhead	60
Using recycled paper and other office papers	60
Storing paper	60
Supported paper sizes, types, and weights	61
Supported paper sizes	61
Supported paper types and weights	63
Printing	65
Printing forms	65
Printing a document	65
Printing a document	65
Printing in black and white	65
Adjusting toner darkness	66
Using Max Speed and Max Yield	66
Printing from a flash drive	67
Printing from a flash drive	67
Supported flash drives and file types	68
Printing confidential and other held jobs	69
Storing print jobs in the printer	69
Printing confidential and other held jobs	69
Modifying confidential print settings	70
Printing information pages	71
Printing a font sample list	71
Printing a directory list	71
Canceling a print job	71
Canceling a print job from the printer control panel	71
Canceling a print job from the computer	71
Copying	72
Making copies	72
Making a quick copy	72
Copying using the ADF	72
Copying using the scanner glass	73
Copying photos	73
Copying on specialty media	73
Copying on transparencies	73
Copying on letterhead	74
Creating a copy shortcut using the printer control panel	74
Customizing copy settings	75
Copying to a different size	75
Making copies using paper from a selected tray	75
Copying different paper sizes	75
Copying on both sides of the paper (duplexing)	76
Reducing or enlarging copies	77
Adjusting copy quality	77
Collating copies	78
Placing separator sheets between copies	78
Copying multiple pages onto a single sheet	79
Creating a custom copy job	79
Placing information on copies	80
Placing a header or footer on pages	80
Placing an overlay message on each page	80
Canceling a copy job	81
Canceling a copy job while the original document is in the ADF	81
Canceling a copy job while copying pages using the scanner glass	81
Canceling a copy job while pages are being printed	81
Understanding the copy options	81
Copy from	81
Copy to	81
Scale	82
Darkness	82
Copies	82
Sides (Duplex)	82
Collate	82
Content	82
Color	83
Save As Shortcut	83
Using the advanced options	83
E-mailing	85
Setting up the printer to e-mail	85
Setting up the e-mail function	85
Configuring e-mail settings	85
Creating an e-mail shortcut	86
Creating an e-mail shortcut using the Embedded Web Server	86
Creating an e-mail shortcut using the printer control panel	86
E-mailing a document	87
Sending an e-mail using the printer control panel	87
Sending an e-mail using a shortcut number	87
Sending an e-mail using the address book	87
Customizing e-mail settings	88
Adding e-mail subject and message information	88
Changing the output file type	88
Canceling an e-mail	89
Understanding the e-mail options	89
Recipient(s)	89
Subject	89
Message	89
File Name	89
Original Size	89
Resolution	90
Color	90
Content	90
Darkness	90
Send As	90
Page Setup	91
Scan Preview	91
Save As Shortcut	91
Using the advanced options	91
Faxing	92
Setting up the printer to fax	92
Initial fax setup	93
Choosing a fax connection	94
Scenario 1: Standard telephone line	94
Scenario 2: Digital Subscriber Line (DSL)	98
Scenario 3: VoIP telephone service	99
Scenario 4: Digital telephone service through a cable provider	100
Scenario 5: Countries or regions with different telephone wall jacks and plugs	101
Connecting to a distinctive ring service	105
Setting the outgoing fax name and number	105
Setting the date and time	106
Configuring the printer to observe daylight saving time	106
Sending a fax	106
Sending a fax using the printer control panel	106
Sending a fax using the computer	107
Sending a fax using a shortcut number	107
Sending a fax using the address book	108
Sending a fax at a scheduled time	108
Creating shortcuts	109
Creating a fax destination shortcut using the Embedded Web Server	109
Creating a fax destination shortcut using the printer control panel	109
Customizing fax settings	109
Changing the fax resolution	109
Making a fax lighter or darker	110
Viewing a fax log	110
Blocking junk faxes	110
Canceling an outgoing fax	111
Canceling a fax while the original documents are still scanning	111
Canceling a fax after the original documents have been scanned to memory	111
Holding and forwarding faxes	111
Holding faxes	111
Forwarding a fax	112
Understanding the fax options	112
Resolution	112
Darkness	113
Page Setup	113
Content	113
Color	113
Delayed Send	113
Scan Preview	114
Using the advanced options	114
Scanning	115
Using Scan to Network	115
Scanning to an FTP address	115
Creating shortcuts	115
Creating an FTP shortcut using the Embedded Web Server	115
Creating an FTP shortcut using the printer control panel	116
Scanning to an FTP address	116
Scanning to an FTP address using the printer control panel	116
Scanning to an FTP address using a shortcut number	116
Scanning an FTP using the address book	117
Scanning to a computer or flash drive	117
Scanning to a computer using the Embedded Web Server	118
Setting up Scan to Computer	119
Scanning to a flash drive	119
Understanding the scan options	120
FTP	120
File Name	120
Original Size	120
Resolution	120
Color	120
Content	120
Darkness	121
Send As	121
Page Setup	121
Scan Preview	121
Save As Shortcut	121
Using the advanced options	122
Understanding the printer menus	123
Menus list	123
Supplies menu	124
Paper menu	125
Default Source menu	125
Paper Size/Type menu	125
Substitute Size menu	128
Paper Texture menu	128
Paper Weight menu	130
Paper Loading menu	131
Custom Types menu	133
Custom Names menu	133
Custom Scan Sizes menu	133
Universal Setup menu	134
Reports menu	134
Reports menu	134
Network/Ports	135
Active NIC menu	135
Standard Network or Network [x] menus	135
Reports menu	137
Network Card menu	137
TCP/IP menu	138
IPv6 menu	139
Wireless menu	139
AppleTalk menu	140
Standard USB menu	141
SMTP Setup menu	142
Security menu	143
Edit Security Setups menu	143
Miscellaneous Security Settings menu	144
Confidential Print menu	145
Disk Wiping menu	145
Security Audit Log menu	146
Set Date and Time menu	147
Settings menu	148
General Settings menu	148
Copy Settings menu	157
Fax Settings menu	162
Fax Mode (Analog Fax Setup) menu	162
Fax Mode (Fax Server Setup) menu	170
E-mail Settings menu	172
FTP Settings menu	177
Flash Drive menu	181
Scan Settings menu	181
Print Settings menu	184
Print Settings	186
Setup menu	186
Finishing menu	187
Quality menu	189
Job Accounting menu	192
Utilities menu	193
XPS menu	194
PDF menu	194
PostScript menu	194
PCL Emul menu	195
HTML menu	198
Image menu	199
Help menu	199
Saving money and the environment	201
Saving paper and toner	201
Using recycled paper	201
Conserving supplies	201
Saving energy	202
Using Eco-Mode	202
Reducing printer noise	202
Adjusting Sleep mode	203
Using Hibernate mode	204
Setting Hibernate Timeout	204
Using Schedule Power Modes	205
Adjusting the brightness of the printer display	205
Recycling	206
Recycling Lexmark products	206
Recycling Lexmark packaging	206
Returning Lexmark cartridges for reuse or recycling	206
Securing the printer	208
Using the security lock feature	208
Statement of Volatility	208
Erasing volatile memory	209
Erasing non-volatile memory	209
Erasing printer hard disk memory	210
Configuring printer hard disk encryption	210
Finding printer security information	211
Maintaining the printer	212
Cleaning the printer parts	212
Cleaning the printer	212
Cleaning the scanner glass	213
Checking the status of parts and supplies	214
Checking the status of parts and supplies on the printer control panel	214
Checking the status of parts and supplies from the Embedded Web Server	214
Estimated number of remaining pages	214
Ordering supplies	215
Using genuine Lexmark parts and supplies	215
Ordering toner cartridges	215
Ordering imaging kits	216
Ordering a maintenance kit	217
Ordering a waste toner bottle	217
Storing supplies	217
Replacing supplies	218
Replacing the waste toner bottle	218
Replacing a black and color imaging kit	221
Replacing toner cartridges	229
Replacing a developer unit	231
Moving the printer	237
Before moving the printer	237
Moving the printer to another location	237
Shipping the printer	238
Managing the printer	239
Finding advanced networking and administrator information	239
Checking the virtual display	239
Setting up e-mail alerts	239
Viewing reports	239
Configuring supply notifications from the Embedded Web Server	240
Modifying confidential print settings	241
Copying printer settings to other printers	241
Restoring factory default settings	241
Clearing jams	243
Avoiding jams	243
Understanding jam messages and locations	244
[x]-page jam, clear standard bin [203.xx]	245
[x]-page jam, open front door to clear fuser [20y.xx]	248
[x]-page jam, open front door [20y.xx]	251
[x]-page jam, open front door to clear duplex [23y.xx]	252
[x]-page jam, open tray [x] [24y.xx]	253
[x]-page jam, clear manual feeder [251.xx]	254
[x]-page jam, clear multipurpose feeder [250.xx]	255
[x]-page jam, open automatic feeder top cover [28y.xx]	257
Troubleshooting	258
Understanding the printer messages	258
Adjusting color	258
Change [paper source] to [custom string]	258
Change [paper source] to [custom type name]	258
Change [paper source] to [paper type] [paper size]	258
Close door	258
Close flatbed cover and load originals if restarting job [2yy.xx]	259
[Color] cartridge low [88.xy]	259
[Color] cartridge nearly low [88.xy]	259
[Color] cartridge very low, [x] estimated pages remain [88.xy]	259
Complex page, some data may not have printed [39]	259
Configuration change, some held jobs were not restored [57]	259
Defective flash detected [51]	260
Disk full [62]	260
Disk must be formatted for use in this device	260
Error reading USB drive. Remove USB.	260
Error reading USB hub. Remove hub.	260
Fax partition inoperative. Contact system administrator.	260
Fax server 'To Format' not set up. Contact system administrator.	260
Fax Station Name not set up. Contact system administrator.	261
Fax Station Number not set up. Contact system administrator.	261
Incompatible tray [x] [59]	261
Incorrect paper size, open [paper source] [34]	261
Insert Tray [x]	261
Insufficient memory for Flash Memory Defragment operation [37]	261
Insufficient memory, some Held Jobs were deleted [37]	261
Insufficient memory to collate job [37]	262
Insufficient memory to support Resource Save feature [35]	262
Insufficient memory, some held jobs will not be restored [37]	262
Load [paper source] with [custom string]	262
Load [paper source] with [custom type name]	262
Load [paper source] with [paper size]	263
Load [paper source] with [paper type] [paper size]	263
Load Manual Feeder with [custom string]	263
Load Manual Feeder with [custom type name]	263
Load Manual Feeder with [paper size]	264
Load Manual Feeder with [paper type] [paper size]	264
Maintenance kit low [80.xy]	264
Maintenance kit nearly low [80.xy]	264
Maintenance kit very low, [x] estimated pages remain [80.xy]	264
Memory full [38]	264
Memory full, cannot print faxes	264
Memory full, cannot send faxes	265
Network [x] software error [54]	265
No analog phone line connected to modem, fax is disabled.	265
Non-Lexmark [color] [supply type], see User's Guide [33.xy]	265
Not enough free space in flash memory for resources [52]	265
Printer had to restart. Last job may be incomplete.	266
Reinstall missing or unresponsive [color] cartridge [31.xy]	266
Reinstall missing or unresponsive [type] imaging kit [31.xy]	266
Reload printed pages in Tray [x]	266
Remove defective disk [61]	266
Remove packaging material, [area name]	266
Remove paper from standard output bin	267
Replace all originals if restarting job.	267
Replace [color] cartridge, 0 estimated pages remain [88.xy]	267
Replace [color] cartridge, printer region mismatch [42.xy]	267
Replace defective [type] imaging kit [31.xy]	267
Replace jammed originals if restarting job.	268
Replace maintenance kit, 0 estimated pages remain [80.xy]	268
Replace missing [color] cartridge [31.xy]	268
Replace missing [type] imaging kit [31.xy]	268
Replace missing waste toner bottle [82.xy]	268
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	268
Replace unsupported [color] cartridge [32.xy]	268
Replace unsupported [type] imaging kit [32.xy]	269
Replace waste toner bottle [82.xy]	269
Restore held jobs?	269
Scanner automatic feeder cover open	269
Scanner disabled by admin [840.01]	269
Scanner disabled. Contact system administrator if problem persists. [840.02]	269
Scanner jam, remove all originals from the scanner [2yy.xx]	269
Scanner jam, remove jammed originals from the scanner [2yy.xx]	269
SMTP server not set up. Contact system administrator.	269
Some held jobs were not restored	270
Standard network software error [54]	270
Standard USB port disabled [56]	270
Supply needed to complete job	270
Too many flash options installed [58]	270
Too many trays attached [58]	270
[Type] imaging kit low [84.xy]	271
[Type] imaging kit nearly low [84.xy]	271
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	271
Unformatted flash detected [53]	271
Waste toner bottle nearly full [82.xy]	271
Weblink server not set up. Contact system administrator.	271
Solving printer problems	272
Basic printer problems	272
Printer display is blank	272
The printer is not responding	272
Option problems	274
Cannot detect internal option	274
Cannot detect memory card	275
Tray problems	275
Paper feed problems	276
Jammed pages are not reprinted	276
Paper frequently jams	276
Paper jam message remains after jam is cleared	277
Solving print problems	278
Printing problems	278
Confidential and other held jobs do not print	278
Error message about reading the flash drive appears	279
Incorrect characters print	279
Job prints from the wrong tray or on the wrong paper	280
Large jobs do not collate	280
Multiple-language PDF files do not print	281
Printing slows down	281
Print jobs do not print	282
Print job takes longer than expected	283
Tray linking does not work	284
Unexpected page breaks occur	284
Print quality problems	285
Characters have jagged or uneven edges	285
Clipped pages or images	285
Gray background on prints	286
Horizontal voids appear on prints	287
Incorrect margins on prints	288
Paper curl	289
Print irregularities	290
Print is too dark	291
Print is too light	292
Printer is printing blank pages	293
Printer is printing solid black pages	294
Repeating defects appear on prints	295
Shadow images appear on prints	295
Skewed print	296
Streaked horizontal lines appear on prints	297
Streaked vertical lines appear on prints	298
Toner fog or background shading appears on prints	299
Toner rubs off	300
Toner specks appear on prints	300
Transparency print quality is poor	301
Uneven print density	301
Vertical voids appear on prints	301