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Lexmark E360DN User's Guide - Page 111

Troubleshooting, Solving basic printer problems - printer driver

UPC - 734646084475

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Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support. Solving printing problems Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. CHECK TO SEE IF THE TRAY IS EMPTY Load paper in the tray. Troubleshooting 111

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Printer configurations	10
Understanding the printer control panel	14
Using the standard exit bin and paper stop	15
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the system board to install internal options	17
Installing a memory card	18
Installing a flash memory or firmware card	19
Installing hardware options	21
Installing a 250- or 550-sheet drawer	21
Attaching cables	22
Installing printer software	23
Verifying printer setup	24
Printing a menu settings page	24
Printing a network setup page	24
Loading paper and specialty media	25
Setting the Paper Size and Paper Type	25
Configuring Universal paper settings	25
Loading the standard 250-sheet tray	27
Loading the optional 250- or 550-sheet tray	31
Using the multipurpose feeder	32
Paper capacities	36
Linking and unlinking trays	37
Linking trays	37
Unlinking trays	37
Assigning a Custom Type <x> name	37
Changing a Custom Type <x> name	38
Paper and specialty media guidelines	39
Paper guidelines	39
Paper characteristics	39
Unacceptable paper	40
Selecting paper	40
Selecting preprinted forms and letterhead	40
Using recycled paper and other office papers	41
Storing paper	41
Supported paper sizes, types, and weights	42
Paper types and weights supported by the printer	42
Paper sizes supported by the printer	43
Printing	45
Printing a document	45
Printing specialty documents	46
Tips on using letterhead	46
Tips on using transparencies	47
Tips on using envelopes	47
Tips on using labels	48
Tips on using card stock	49
Printing information pages	49
Printing a font sample list	49
Printing a directory list	49
Printing the print quality test pages	50
Canceling a print job	50
Canceling a print job from the printer control panel	50
Canceling a print job from the computer	50
Clearing jams	52
Avoiding jams	52
Identifying jams in the paper path	53
Understanding jam messages and locations	53
200 paper jam	55
201 paper jam	56
202 paper jam	57
231 paper jam	59
233 paper jam	60
234 paper jam	60
235 paper jam	61
242 paper jam	61
251 paper jam	62
Understanding printer menus	64
Menus list	64
Paper menu	65
Default Source menu	65
Size/Type menu	65
Configure MP menu	67
Paper Texture menu	68
Paper Weight menu	69
Paper Loading menu	69
Custom Types menu	70
Universal Setup menu	70
Reports menu	71
Reports menu	71
Settings menu	72
General Settings menu	72
Setup menu	74
Finishing menu	75
Quality menu	77
Utilities menu	78
PostScript menu	79
PCL Emul menu	79
Network/Ports menu	81
Network Card menu	81
TCP/IP menu	82
IPv6 menu	83
Network menu	83
AppleTalk menu	84
USB menu	85
Parallel menu	86
Understanding printer messages	89
List of status and error messages	89
Busy	89
Canceling	89
Close front door	89
Defragmenting Flash DO NOT POWER OFF	89
DO NOT TOUCH Reading flash data DO NOT POWER OFF	89
Flushing buffer	89
Formatting Flash DO NOT POWER OFF	89
Hex Trace	89
Invalid Engine Code	90
Invalid Network Code	90
Load manual feeder with <x>	90
Load <src> with <x>	90
Network/Network <x>	90
Power Saver	90
Programming Engine Code DO NOT POWER OFF	90
Programming flash DO NOT POWER OFF	90
Programming System Code DO NOT POWER OFF	91
Ready	91
Remove paper from standard output bin	91
Toner is low	91
USB/USB <x>	91
Waiting	91
31.yy Replace defective or missing cartridge	91
32.yy Cartridge part number unsupported by device	91
34 Short paper	91
35 Insufficient memory to support Resource Save feature	92
37 Insufficient memory for Flash Memory Defragment operation	92
37 Insufficient memory to collate job	92
38 Memory full	92
39 Complex page, some data may not have printed	92
52 Not enough free space in flash memory for resources	93
53 Unformatted flash detected	93
54 Standard network software error	93
56 Standard USB port disabled	93
56 Standard parallel port disabled	93
58 Too many flash options installed	93
84 PC Kit life warning	94
84 Replace PC Kit	94
42.xy Cartridge region mismatch	94
51 Defective flash detected	94
88.yy Cartridge is low	94
200.yy Paper jam	94
201.yy Paper jam	94
202.yy Paper jam	95
231.yy Paper jam	95
233.yy Paper jam	95
234.yy Paper jam	95
235.yy Paper jam	96
24x.yy Paper jam	96
251.yy Paper jam	96
Maintaining the printer	97
Cleaning the exterior of the printer	97
Storing supplies	97
Conserving supplies	98
Checking the status of supplies from a network computer	98
Ordering supplies	99
Ordering toner cartridges	99
Ordering a photoconductor kit	100
Replacing supplies	100
Replacing the toner cartridge	100
Replacing the photoconductor kit	101
Recycling Lexmark products	104
Moving the printer	104
Before moving the printer	104
Moving the printer to another location	104
Setting the printer up in a new location	105
Shipping the printer	105
Administrative support	106
Finding advanced networking and administrator information	106
Adjusting Power Saver	106
Restoring the factory default settings	106
Using the Embedded Web Server	107
Viewing reports	107
Checking the device status	108
Restricting access to printer menus	108
Setting up e-mail alerts	109
Configuring supply notifications	109
Copying printer settings to other printers	110
Troubleshooting	111
Solving basic printer problems	111
Printer control panel display is blank or displays only diamonds	111
Solving printing problems	111
Jobs do not print	111
Multiple-language PDFs do not print	112
Job takes longer than expected to print	112
Job prints from the wrong tray or on the wrong paper	113
Incorrect characters print	113
Tray linking does not work	113
Large jobs do not collate	113
Unexpected page breaks occur	114
Solving option problems	114
Option does not operate correctly or quits after it is installed	114
Drawers	114
Flash memory card	115
Memory card	115
Solving paper feed problems	115
Paper frequently jams	115
Paper jam message remains after jam is cleared	115
Page that jammed does not reprint after you clear the jam	116
Solving print quality problems	116
Isolating print quality problems	116
Blank pages	117
Characters have jagged or uneven edges	117
Clipped images	117
Gray background	118
Ghost images	118
Incorrect margins	119
Paper curl	119
Print is too dark	120
Print is too light	121
Skewed print	122
Toner fog or background shading appears on the page	122
Toner rubs off	122
Toner specks	123
Transparency print quality is poor	123
Streaked horizontal lines	123
Streaked vertical lines	124
Solid black or white streaks appear on transparencies or paper	125
Embedded Web Server does not open	125
Check the network connections	125
Check the network settings	125
Contacting Customer Support	126
Notices	127
Product information	127
Edition notice	127
UNITED STATES GOVERNMENT RIGHTS	128
Trademarks	128
Federal Communications Commission (FCC) compliance information statement	128
European Community (EC) directives conformity	129
Exposure to radio frequency radiation	129
Industry Canada notice	129
European Community (EC) directives conformity statement for radio products	130
Noise emission levels	132
Waste from Electrical and Electronic Equipment (WEEE) directive	132
Static sensitivity notice	133
ENERGY STAR	133
Laser notice	133
Laser advisory label	133
Power consumption	133
Product power consumption	133
Power Saver	134
Off mode	134
Total energy usage	134
Statement of Limited Warranty	134
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	136