Lexmark Forms Printer 4227 Lexmark 4227 Plus User's Guide - Page 113

Printing and Print Quality Problems

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Solving Printer Problems Printing and Print Quality Problems Symptom Printer does not print. Wrong characters are printed. Probable Causes and Actions • Printer is not in the ready state. (Ready light is off.) Action: Press Start/Stop. (Ready light comes on.) • Printer cable is disconnected or not connected correctly. Action: Turn off the computer and the printer. Check that the printer cable is connected correctly at both ends. Turn the computer and printer on. • Interface mode setting is not correct. Action: Reset the interface mode setting (see "Connecting the Parallel Cable" on page 8 or "Connecting the Serial Cable" on page 10). • Ribbon cartridge is not installed. Action: Install the ribbon cartridge (see "Installing the Ribbon Cartridge" on page 3). • Media not inserted far enough into manual feed area. Action: Insert the media more firmly into the printer. • Function setting is not correct. Action: Reset the function setting (see "Using the Function Menus" on page 31). • Wrong printer driver selected. Action: See "Installing Your Application Software" on page 18. • Software is sending the wrong printer command. Action: Check your software user documentation. Chapter 6: Solving Printer Problems 107

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107
Chapter 6: Solving Printer Problems
Solving Printer Problems
Printing and Print Quality Problems
Symptom
Probable Causes and Actions
Printer does not
print.
•
Printer is not in the ready state.
(Ready light is off.)
Action:
Press
Start/Stop
. (Ready light comes on.)
•
Printer cable is disconnected or not connected correctly.
Action:
Turn off the computer and the printer. Check that
the printer cable is connected correctly at both ends. Turn
the computer and printer on.
•
Interface mode setting is not correct.
Action:
Reset the interface mode setting (see “Connecting
the Parallel Cable” on page 8 or “Connecting the Serial
Cable” on page 10).
•
Ribbon cartridge is not installed.
Action:
Install the ribbon cartridge (see “Installing the
Ribbon Cartridge” on page 3).
•
Media not inserted far enough into manual feed area.
Action:
Insert the media more firmly into the printer.
Wrong characters
are printed.
•
Function setting is not correct.
Action:
Reset the function setting (see “Using the
Function Menus” on page 31).
•
Wrong printer driver selected.
Action:
See “Installing Your Application Software” on
page 18.
•
Software is sending the wrong printer command.
Action:
Check your software user documentation.