Lexmark M1246 Users Guide PDF - Page 127

Job prints from the wrong tray or on the wrong paper, Contacting customer support

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Troubleshooting 127 Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on the correct paper. b Print the document. Yes Go to step 2. Is the document printed on the correct paper? Step 2 a Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Navigate to: The problem is solved. > Settings > > Paper > > Tray Configuration > > Paper Size/Type > b Make sure that the settings match the paper loaded. c Print the document. Is the document printed on the correct paper? Step 3 a Check if the trays are linked. For more information, see "Linking trays" on page 17. b Print the document. The problem is solved. Is the document printed from the correct tray? No Load the correct paper size and paper type. Go to step 3. Contact customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

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Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Go to step 2.
Load the correct
paper size and paper
type.
Step 2
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note:
You can also change the settings on the printer control
panel. Navigate to:
>
Settings
>
>
Paper
>
>
Tray Configuration
>
>
Paper Size/Type
>
b
Make sure that the settings match the paper loaded.
c
Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the trays are linked.
For more information, see
“Linking trays” on page
17
.
b
Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact
customer
support
.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Go to
to receive e
‑
mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to
.
Troubleshooting
127