Lexmark MS317 User Guide

Lexmark MS317 Manual

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  • Lexmark MS317 | User Guide - Page 1
    MS312, MS315, MS317, MS415, and MS417 User's Guide March 2017 Machine type(s): 4514 Model(s): 330, 335, 530 www.lexmark.com
  • Lexmark MS317 | User Guide - Page 2
    the printer 8 Using this guide...8 Finding information about the printer software...18 Adding available options in the print driver ...19 Networking...19 Preparing to set up the printer and network setup pages 24 MS315, MS415, and MS417 printing menu settings and network setup pages 25 Using
  • Lexmark MS317 | User Guide - Page 3
    trays...41 Paper and specialty media guide 45 Paper guidelines...45 Using specialty media...48 Supported paper sizes, types, and MS417 printing confidential and other held jobs 56 Printing information pages...57 Canceling a print job...58 Saving money and the environment 59 Saving paper and toner
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    printer menus 74 MS312 and MS317 menus list...74 MS315, MS415, and MS417 menus list...74 Paper menu...75 Reports menu...87 Network/Ports menu... door...129 Paper jam in the standard bin...130 Paper jam in the duplex unit...130 Paper jam in trays...131 Paper jam in the multipurpose feeder...131
  • Lexmark MS317 | User Guide - Page 5
    Contents 5 Troubleshooting 142 Understanding the printer messages...142 Solving printer problems...158 Solving print problems...164 Embedded Web Server does not open...191 Contacting customer support...192 Notices...193 Product information...193 Edition notice...193 Power consumption...198 Index
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    performance of procedures other than those specified in the User's Guide may result in hazardous radiation exposure. This product uses a printing process release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid
  • Lexmark MS317 | User Guide - Page 7
    move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service INSTRUCTIONS.
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    printer • Troubleshooting and solving problems Find it here Setup documentation-The setup documentation came with the printer and is also available at http://support.lexmark.com. User's Guide and Quick Reference Guide-The guides are available at http://support.lexmark.com. Note: These guides are
  • Lexmark MS317 | User Guide - Page 9
    figuring the accessibility Lexmark Accessibility Guide-This guide is available features of your printer at http://support.lexmark.com. Help using Lexmark support Web site- support: http://support.lexmark.com • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support
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    tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the optional tray, see "Installing optional trays" on page 16.
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    Learning about the printer 11 MS312 printer model 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access cover 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door
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    Learning about the printer 12 MS315 and MS415 printer models 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access cover 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door
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    Additional printer setup 13 Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
  • Lexmark MS317 | User Guide - Page 14
    Additional printer setup 14 Installing an optional card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before
  • Lexmark MS317 | User Guide - Page 15
    Additional printer setup 15 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 2 1 4 Push the card firmly into place as shown in the illustration.
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    board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MS317 | User Guide - Page 17
    electrical outlet, and then turn on the printer. 2 1 Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MS317 | User Guide - Page 18
    installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer
  • Lexmark MS317 | User Guide - Page 19
    setup 19 Adding available options in the print driver For Windows users 1 Open the printers folder wireless network. For information on the compatible adapter, go to www.lexmark.com. • A Service Set Identifier (SSID) is a name assigned to a wireless potential problems caused by a damaged cable.
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    in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. • Make sure your see the documentation that came with the access point, or contact your system support person. - To find the WPA/WPA2 preshared key or passphrase for the
  • Lexmark MS317 | User Guide - Page 21
    item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display. > Wireless MS312 Wi-Fi Protected Setup Connecting
  • Lexmark MS317 | User Guide - Page 22
    came with your access point. • A wireless network adapter is installed on your printer and is working properly. For more information, see the instruction sheet that came with the adapter. Using the Push Button Configuration Method 1 From the control panel, navigate to: > Settings > > Networks/Ports
  • Lexmark MS317 | User Guide - Page 23
    the Wireless Setup Assistant 1 Go to the Lexmark support Web site at http://support.lexmark.com. 2 Download the latest Wireless Setup Assistant application. 3 Double‑click the downloaded software installer package. 4 Follow the instructions on the computer screen. Launching the Wireless Setup
  • Lexmark MS317 | User Guide - Page 24
    , navigate to: Applications > select your printer folder 2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen. Note: If you encounter problems while running the application, then click ? . Connecting the printer to a wireless network using the Embedded Web
  • Lexmark MS317 | User Guide - Page 25
    the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page. MS315, MS415, and MS417 printing menu settings and network setup pages Printing a menu settings page Print a menu settings page to
  • Lexmark MS317 | User Guide - Page 26
    Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page.
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    Using MS312 and MS317 27 Using MS312 and MS317 Using the printer control panel 1 2 3 9 8 7 6 5 4 Use the To 1 Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns
  • Lexmark MS317 | User Guide - Page 28
    pulsing pattern Installing the Local Printer Settings Utility 1 Visit http://support.lexmark.com, and then download the software. 2 Double‑click the and then follow the instructions on the computer screen. Notes: • Use the Local Printer Settings Utility to change the toner darkness, power saver,
  • Lexmark MS317 | User Guide - Page 29
    Using MS312 and MS317 29 Using the Local Printer Settings Utility 1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. 2 Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the
  • Lexmark MS317 | User Guide - Page 30
    Using MS315, MS415, and MS417 30 Using MS315, MS415, and MS417 Using the control panel Use the To 1 Display View the printer status and messages. Set up and operate the printer. 2 Left arrow button Scroll to
  • Lexmark MS317 | User Guide - Page 31
    Using MS315, MS415, and MS417 31 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel
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    6. • The paper type setting must be manually set for all trays. Configuring Universal mm (8.5 x 14 inches), and is supported from all paper sources. From the control panel Units of Measure > > select the unit of measure > Paper Menu > > > Universal Setup > > Units of Measure > > select the unit
  • Lexmark MS317 | User Guide - Page 33
    3 Change the settings, and then press . MS315, MS415, and MS417 paper size and type setup Setting the paper size and type 1 From and is supported from all paper sources. 1 From the control panel, navigate to: > Settings > unit of measure > > Paper Menu > > Universal Setup > > Units of Measure
  • Lexmark MS317 | User Guide - Page 34
    Loading paper and specialty media 34 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other
  • Lexmark MS317 | User Guide - Page 35
    A 5 E X B 5 E C LG L 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 A5 A6 and slide the length guide tab backward to accommodate their length. • When loading legal‑size paper, the length guide extends beyond the base
  • Lexmark MS317 | User Guide - Page 36
    are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray. A4 LTR/LGL
  • Lexmark MS317 | User Guide - Page 37
    sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. 6 Insert the tray. 1 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
  • Lexmark MS317 | User Guide - Page 38
    Loading paper and specialty media 38 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. 1
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    Loading paper and specialty media 39 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and
  • Lexmark MS317 | User Guide - Page 40
    Loading paper and specialty media 40 • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering
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    Loading paper and specialty media 41 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning-Potential Damage:
  • Lexmark MS317 | User Guide - Page 42
    Loading paper and specialty media 42 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the
  • Lexmark MS317 | User Guide - Page 43
    on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. MS315, MS415, and MS417 tray linking Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the
  • Lexmark MS317 | User Guide - Page 44
    Loading paper and specialty media 44 4 Click Submit. 5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Select a custom
  • Lexmark MS317 | User Guide - Page 45
    guide 45 Paper and specialty media guide g/m2 (24 lb) or heavier paper. Note: Two‑sided printing is supported only for 60-90‑g/m2 (16-24‑lb) bond paper. Curl Curl can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to
  • Lexmark MS317 | User Guide - Page 46
    guide 46 Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems jams and helps ensure trouble‑free printing. To by the resin in toner. Inks that are
  • Lexmark MS317 | User Guide - Page 47
    Paper and specialty media guide 47 Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers As an environmentally conscientious company, Lexmark supports the use of
  • Lexmark MS317 | User Guide - Page 48
    media guide 48 Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure that the
  • Lexmark MS317 | User Guide - Page 49
    and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
  • Lexmark MS317 | User Guide - Page 50
    and specialty media guide 50 • Do then remove a 2‑mm (0.08‑inch) strip on the leading and driver edge, and then use a non‑oozing adhesive. • Portrait orientation is fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, and straighten the
  • Lexmark MS317 | User Guide - Page 51
    paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide available at http://support.lexmark.com. Supported paper sizes Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray A4 210 x 297 mm (8.3 x 11.7 in
  • Lexmark MS317 | User Guide - Page 52
    Paper and specialty media guide 52 Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode the software application. 2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported in the optional 250- or 550-
  • Lexmark MS317 | User Guide - Page 53
    Paper and specialty media guide 53 Paper type Preprinted 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or
  • Lexmark MS317 | User Guide - Page 54
    you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Send the print job. MS312 and MS317 toner darkness adjustment Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View
  • Lexmark MS317 | User Guide - Page 55
    Printing 55 MS315, MS415, and MS417 toner darkness adjustment Adjusting toner darkness Using the Embedded Web Server any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile device, launch a compatible application
  • Lexmark MS317 | User Guide - Page 56
    Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the
  • Lexmark MS317 | User Guide - Page 57
    Printing 57 Use To Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0-9. Max Invalid PIN Limit the number of times an invalid PIN can be entered.
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    Printing 58 MS315, MS415, and MS417 information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to
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    lexmark.com/recycle By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This chapter outlines the settings and tasks that may yield a greater environmental benefit. Saving paper and toner Lexmark supports in the print driver. • Print multiple
  • Lexmark MS317 | User Guide - Page 60
    manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark MS317 | User Guide - Page 61
    Web Server - Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Copying printer settings to other the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low,
  • Lexmark MS317 | User Guide - Page 62
    Managing the printer 62 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly
  • Lexmark MS317 | User Guide - Page 63
    Managing the printer 63 Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP
  • Lexmark MS317 | User Guide - Page 64
    Mode > > select the setting you want Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start
  • Lexmark MS317 | User Guide - Page 65
    Managing the printer 65 Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address fi
  • Lexmark MS317 | User Guide - Page 66
    Managing the printer 66 MS315, MS415, and MS417 printer management Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP
  • Lexmark MS317 | User Guide - Page 67
    Managing the printer 67 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job
  • Lexmark MS317 | User Guide - Page 68
    Managing the printer 68 Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the
  • Lexmark MS317 | User Guide - Page 69
    the Day(s) menu, select the day or days. 6 Click Add. Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address
  • Lexmark MS317 | User Guide - Page 70
    Managing the printer 70 From the control panel, navigate to: > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Note: Sleep mode can be scheduled. For more
  • Lexmark MS317 | User Guide - Page 71
    printer memory in the following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for
  • Lexmark MS317 | User Guide - Page 72
    appears, and then press . The printer will perform a power‑on reset, and then return to normal operating mode. MS315, MS415, and MS417 non-volatile memory erase Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following
  • Lexmark MS317 | User Guide - Page 73
    additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server-Security: Administrator's Guide at http://support.lexmark.com.
  • Lexmark MS317 | User Guide - Page 74
    Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. MS315, MS415, and MS417 menus list Menus list Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom
  • Lexmark MS317 | User Guide - Page 75
    Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Envelope To Set a default paper source for all print jobs. Notes
  • Lexmark MS317 | User Guide - Page 76
    the trays are automatically linked. When one tray is empty, the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy
  • Lexmark MS317 | User Guide - Page 77
    Understanding the printer menus 77 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder. Notes: •
  • Lexmark MS317 | User Guide - Page 78
    loaded. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to "Manual" for Manual Paper Type to appear as a menu. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being
  • Lexmark MS317 | User Guide - Page 79
    79 MS315, MS415, and MS417 paper menus Default Source menu Use Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope To Set a default paper the international factory default setting. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Tray [x] Type
  • Lexmark MS317 | User Guide - Page 80
    Understanding the printer menus 80 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
  • Lexmark MS317 | User Guide - Page 81
    loaded. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to Manual for Manual Paper Type to appear as a menu. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being
  • Lexmark MS317 | User Guide - Page 82
    multipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First sets the factory default setting. • The options appear only if card stock is supported. Specify the relative texture of the transparencies loaded. Note: Normal is
  • Lexmark MS317 | User Guide - Page 83
    . Specify the relative texture of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported.
  • Lexmark MS317 | User Guide - Page 84
    Understanding the printer menus 84 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light Normal Heavy Labels Weight Light Normal Heavy Bond Weight Light Normal Heavy Envelope Weight Light Normal
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    the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two‑sided are sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all the menus.
  • Lexmark MS317 | User Guide - Page 86
    type. Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all
  • Lexmark MS317 | User Guide - Page 87
    17 inches 76-360 mm Feed Direction Short Edge Long Edge To Identify the units of measure. Notes: • Inches is the US factory default setting. • Edge appears only when the longest edge is shorter than the maximum width supported in the tray. Reports menu Reports menu Use Menu Settings Page Device
  • Lexmark MS317 | User Guide - Page 88
    Understanding the printer menus 88 Use Network Setup Page Profiles List Print Fonts PCL Fonts PostScript Fonts Print Directory Asset Report Event Log Summary To Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item
  • Lexmark MS317 | User Guide - Page 89
    Understanding the printer menus 89 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer
  • Lexmark MS317 | User Guide - Page 90
    Understanding the printer menus 90 Use Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To
  • Lexmark MS317 | User Guide - Page 91
    Understanding the printer menus 91 MS315, MS415, and MS417 network/ports menus Standard Network or Network [x] menus Note: Only active ports appear in this menu. Use Energy Efficient Ethernet Enable Disable To Set the
  • Lexmark MS317 | User Guide - Page 92
    Understanding the printer menus 92 Use Mac Binary PS On Off Auto Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • Off filters print
  • Lexmark MS317 | User Guide - Page 93
    can be up to 15 characters and can be a US‑ASCII or alphanumeric character, or hyphen. View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off
  • Lexmark MS317 | User Guide - Page 94
    Understanding the printer menus 94 Use To Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable AutoIP Yes No Specify the
  • Lexmark MS317 | User Guide - Page 95
    Understanding the printer menus 95 Use To Enable IPv6 On Off Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Configuration On Off Specify whether or not the network adapter accepts the
  • Lexmark MS317 | User Guide - Page 96
    Understanding the printer menus 96 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data,
  • Lexmark MS317 | User Guide - Page 97
    Understanding the printer menus 97 Standard Parallel menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting.
  • Lexmark MS317 | User Guide - Page 98
    the recommended setting. • Standard tries to resolve parallel port communication problems. Determine if the printer honors printer hardware initialization requests from the [x] Setup > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. Note: No is the factory default setting.
  • Lexmark MS317 | User Guide - Page 99
    Understanding the printer menus 99 Use View Name View Address Set Zone [list of zones available on the network] SMTP Setup menu Use Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5-30 Reply Address Use SSL Disabled Negotiate Required
  • Lexmark MS317 | User Guide - Page 100
    Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected. Security menu MS315, MS415, and MS417 security menu Confidential Print menu Use To Max Invalid PIN Off 2-10 Limit the number of times an invalid PIN can be entered. Note
  • Lexmark MS317 | User Guide - Page 101
    activated, then the severity value of each event is recorded. 4 is the factory default setting. Set Date and Time menu Use Current Date and Time Manually Set Date and Time [input date/time] Time Zone [list of time zones] Automatically observe DST On Off To View the current date and time
  • Lexmark MS317 | User Guide - Page 102
    the clocks of devices on a network. Notes: • On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and time. Settings menu MS312 and MS317 general settings General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk
  • Lexmark MS317 | User Guide - Page 103
    printer to its factory default settings. Minimize the printer noise. Note: Off is the factory default setting. Run the setup wizard. Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection
  • Lexmark MS317 | User Guide - Page 104
    Understanding the printer menus Use Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Timeouts Screen Timeout 15-300 Timeouts Print Timeout Disabled 1-255 Timeouts Wait Timeout Disabled 15-65535 Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Max Auto Reboots
  • Lexmark MS317 | User Guide - Page 105
    Understanding the printer menus Use Print Recovery Jam Assist On Off Print Recovery Page Protect Off On Press Sleep Button Do nothing Sleep Hibernate Press and Hold Sleep Button Do nothing Sleep Hibernate Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact
  • Lexmark MS317 | User Guide - Page 106
    Understanding the printer menus 106 MS315, MS415, and MS417 general settings General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky
  • Lexmark MS317 | User Guide - Page 107
    Timeouts Sleep Mode Disabled 1-120 Timeouts Print with Display Off Allow printing with display off Display on when printing 107 To Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection
  • Lexmark MS317 | User Guide - Page 108
    Understanding the printer menus Use Timeouts Hibernate Timeout Disabled 20 minutes 1-3 hours 6 hours 1-3 days 1-2 weeks 1 month Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Timeouts Screen Timeout 15-300 Timeouts Print Timeout Disabled 1-255 Timeouts Wait Timeout Disabled 15-
  • Lexmark MS317 | User Guide - Page 109
    . Note: The default value depends on the selection made during initial setup. Set the time for sending anonymous information to Lexmark. Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Note: Sleep is the factory default setting. Determine how
  • Lexmark MS317 | User Guide - Page 110
    setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting. This setting affects only pages printed using a PCL
  • Lexmark MS317 | User Guide - Page 111
    Understanding the printer menus 111 Use Download Target RAM Flash Resource Save On Off Finishing menu Use Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge To Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM is
  • Lexmark MS317 | User Guide - Page 112
    when inserting blank pages in a document. Specify the paper source for separator sheets. Note: Tray 1 (standard tray) is the factory default setting. Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page
  • Lexmark MS317 | User Guide - Page 113
    Paper Saver Border None Solid Quality menu Use Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both directions Toner Darkness 1-10 Enhance Fine Lines On Off Gray Correction Auto Off Brightness ‑6 to 6 Contrast 0-5 To Print a border
  • Lexmark MS317 | User Guide - Page 114
    Understanding the printer menus 114 XPS menu Use Print Error Pages Off On To Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PostScript menu Use Print PS Error On Off Lock PS Startup Mode On Off Font Priority Resident Flash
  • Lexmark MS317 | User Guide - Page 115
    .00 To Isolate the source of a print job problem. Notes: • When activated, all data sent to . Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on support the different languages or specific program, such as math symbols for scientific text. Only the supported
  • Lexmark MS317 | User Guide - Page 116
    Understanding the printer menus 116 Use PCL Emulation Settings Pitch 0.08-100 PCL Emulation Settings Orientation Portrait Landscape PCL Emulation Settings Lines per Page 1-255 PCL Emulation Settings A4 Width 198 mm 203 mm PCL Emulation Settings Auto CR after LF On Off PCL Emulation Settings Auto
  • Lexmark MS317 | User Guide - Page 117
    Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Envelope Off None 0-199 Tray Renumber View Factory Defaults MPF feeder assignments to their factory default settings. MS315, MS415, MS417 print settings Job Accounting menu Note: This menu item appears
  • Lexmark MS317 | User Guide - Page 118
    Understanding the printer menus 118 Use To Accounting Log Frequency Daily Weekly Monthly Determine and set how often a log file is created. Note: Monthly is the factory default setting. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post &
  • Lexmark MS317 | User Guide - Page 119
    defective flash memory card is installed. Isolate the source of a print job problem. Notes: • When activated, all data sent to the printer is printed Hex Trace, restart the printer. Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the
  • Lexmark MS317 | User Guide - Page 120
    set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown. Change the point size for scalable typographic fonts. Notes: • 12
  • Lexmark MS317 | User Guide - Page 121
    Emulation Settings Auto LF after CR On Off Tray Renumber Assign Multipurpose Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Envelope Off None 0-199 To Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default
  • Lexmark MS317 | User Guide - Page 122
    Understanding the printer menus 122 Use Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Tray Renumber Restore Defaults Yes No To Display the factory default setting
  • Lexmark MS317 | User Guide - Page 123
    Understanding the printer menus 123 Use Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Use Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width To
  • Lexmark MS317 | User Guide - Page 124
    Reverse Landscape To Set the image orientation. Note: Portrait is the factory default setting. MS315, MS415, and MS417 help menu Help menu The support.lexmark.com. Use Print All Guides To Print all the guides. Print Quality Print information about solving print quality issues. Printing Guide
  • Lexmark MS317 | User Guide - Page 125
    below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper.
  • Lexmark MS317 | User Guide - Page 126
    Clearing jams 126 Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes,
  • Lexmark MS317 | User Guide - Page 127
    from a hot component, allow the surface to cool before touching it. 1 Open the front door. 2 Remove the toner cartridge. 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality
  • Lexmark MS317 | User Guide - Page 128
    the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Insert the imaging unit. Note: Use the arrows inside the printer as guides. 6 Insert the toner cartridge.
  • Lexmark MS317 | User Guide - Page 129
    Clearing jams 129 7 Close the front door. 8 From the control panel, press . Paper jam in the rear door 1 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the
  • Lexmark MS317 | User Guide - Page 130
    Clearing jams 130 Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 From the control panel, press . Paper jam in the duplex unit 1 Remove the tray. 1 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS317 | User Guide - Page 131
    Clearing jams 131 3 Insert the tray. 4 From the control panel, press . Paper jam in trays 1 Remove the tray. 1 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 From the control panel, press . Paper jam in the multipurpose feeder 1 Remove the
  • Lexmark MS317 | User Guide - Page 132
    Clearing jams 132 2 From the control panel, press .
  • Lexmark MS317 | User Guide - Page 133
    Maintaining the printer 133 Maintaining the printer Warning-Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the
  • Lexmark MS317 | User Guide - Page 134
    and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19752
  • Lexmark MS317 | User Guide - Page 135
    High yield toner cartridge 51F0HA0 Extra high yield toner cartridge* 50F0XA0 * This supply is supported only in MS415 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. MS317 and MS417 Return program cartridges Item United States European
  • Lexmark MS317 | User Guide - Page 136
    supported only in MS417 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge
  • Lexmark MS317 | User Guide - Page 137
    of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the
  • Lexmark MS317 | User Guide - Page 138
    expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using
  • Lexmark MS317 | User Guide - Page 139
    then shake it. 5 Remove all packing materials from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing
  • Lexmark MS317 | User Guide - Page 140
    the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front
  • Lexmark MS317 | User Guide - Page 141
    the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your fingers are not under the
  • Lexmark MS317 | User Guide - Page 142
    Troubleshooting 142 Troubleshooting Understanding the printer messages MS312 and MS317 printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [
  • Lexmark MS317 | User Guide - Page 143
    Troubleshooting 143 • Cancel the print job. Change [paper source] to [paper size clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job. • Cancel the print job. • Install additional printer
  • Lexmark MS317 | User Guide - Page 144
    Troubleshooting 144 Flash memory full [52] Try one or more of the following: Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Network error, standard port [54] Try one or more of the following: • From
  • Lexmark MS317 | User Guide - Page 145
    Troubleshooting 145 • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Paper too short [34] Try one or more of the
  • Lexmark MS317 | User Guide - Page 146
    Troubleshooting 146 MS315, MS415, and MS417 printer messages Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper
  • Lexmark MS317 | User Guide - Page 147
    Troubleshooting 147 Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images width guides of to support Resource
  • Lexmark MS317 | User Guide - Page 148
    Troubleshooting 148 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, press collating the then turn the printer back on. • Update the network firmware in the printer or print server. For more information, go to http://support.lexmark.com.
  • Lexmark MS317 | User Guide - Page 149
    Troubleshooting 149 Not enough free space in flash memory for resources [52] Try Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Remove paper from standard output bin Remove the paper stack from the standard bin
  • Lexmark MS317 | User Guide - Page 150
    Troubleshooting 150 • Turn off the printer, and then turn it back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard parallel port disabled [56] • From the printer control panel, press to
  • Lexmark MS317 | User Guide - Page 151
    Troubleshooting 151 Note: If the error message remains, then the flash toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies. Notes: • For a list of supported supplies, see the "Ordering supplies" section of the User's Guide or go to www.lexmark
  • Lexmark MS317 | User Guide - Page 152
    Troubleshooting 152 If necessary, press on the printer control panel to clear the message and continue printing. Close front door Close the front door of the printer. Credentials invalid. Print job canceled. Enter the correct credentials or contact your system support person. Imaging unit
  • Lexmark MS317 | User Guide - Page 153
    Troubleshooting 153 Load [paper source] with [custom type name] [orientation] Try one or more of the the message and continue Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
  • Lexmark MS317 | User Guide - Page 154
    Troubleshooting If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray. Lexmark [supply type], see User's Guide [33.xy] Note: The supply type can be toner cartridge or imaging unit. The printer has detected a non‑Lexmark
  • Lexmark MS317 | User Guide - Page 155
    Troubleshooting 155 Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see "Using genuine Lexmark parts and
  • Lexmark MS317 | User Guide - Page 156
    and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com.
  • Lexmark MS317 | User Guide - Page 157
    see the "Ordering supplies" section or go to www.lexmark.com. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also
  • Lexmark MS317 | User Guide - Page 158
    Troubleshooting 158 Solving printer problems • "Basic printer problems" on page 158 • "Option problems" on page 160 • "MS312 and MS317 paper feed problems" on page 162 • "MS315, MS415, and MS417 paper feed problems" on page 163 Basic printer problems The printer is not responding Action Step 1
  • Lexmark MS317 | User Guide - Page 159
    Troubleshooting 159 Action Step 6 Make sure driver. Go to step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Contact customer support
  • Lexmark MS317 | User Guide - Page 160
    Troubleshooting 160 Printer display is blank Action Step 1 Press the Sleep button on the printer control panel. Yes The problem is solved. Does Ready appear on the printer display? Step 2 The problem then contact customer support. No Go to step 2. Connect the internal option to the
  • Lexmark MS317 | User Guide - Page 161
    Troubleshooting 161 Action Yes Step 4 a Check if the internal option is selected. The problem is solved. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver"
  • Lexmark MS317 | User Guide - Page 162
    printer is set up in Chooser. b Resend the print job. Is the tray working? MS312 and MS317 paper feed problems No Manually add the tray in the printer driver. Contact customer support. Paper jam message remains after jam is cleared Action Open front door and remove all trays. a Clear any jammed
  • Lexmark MS317 | User Guide - Page 163
    Troubleshooting 163 MS315, MS415, and MS417 paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned
  • Lexmark MS317 | User Guide - Page 164
    Troubleshooting 164 Jammed pages are not reprinted Action a Turn on jam recovery. 1 From jammed pages reprinted? Yes The problem is solved. No Contact customer support. Solving print problems Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you
  • Lexmark MS317 | User Guide - Page 165
    Troubleshooting 165 Action Yes Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. The problem software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Do the
  • Lexmark MS317 | User Guide - Page 166
    Troubleshooting 166 Job prints from the wrong tray or on the wrong paper Action Yes Step 1 The problem is a Check if you are printing on paper that is supported by the tray. solved. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem
  • Lexmark MS317 | User Guide - Page 167
    Troubleshooting to be linked. b Resend the print job. The problem is solved. Contact customer support. Do the trays link correctly? Large jobs do not problem is Reduce the complexity of the print job by eliminating the number solved. and size of fonts, the number and complexity of images
  • Lexmark MS317 | User Guide - Page 168
    for manual page breaks. b Resend the print job. The problem is solved. Did the file print correctly? MS312 and MS317 printing problems Print job takes longer than expected Action Yes Step 1 Go to step 2. Reduce the number and size of fonts, the number and complexity of images
  • Lexmark MS317 | User Guide - Page 169
    Troubleshooting 169 Action Step 3 Change the environmental settings. From the printer control panel, navigate to: > Settings > > General Settings > Yes No Install additional printer memory. For more information, contact > Eco‑Mode customer support. The problem is solved. > select a setting >
  • Lexmark MS317 | User Guide - Page 170
    Troubleshooting 170 Confidential and other held jobs do not print Note: Confi print jobs in the printer" on page 56. Step 2 The print job may contain a formatting error or invalid data. The problem is solved. • Delete the print job, and then send it again. • For PDF files, generate a new PDF, and
  • Lexmark MS317 | User Guide - Page 171
    Trailing edge Action Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. Yes Go to step 2. Is the page or image clipped? No Go to step 3. Go to step 4. Go to step 5. Contact customer support. No The problem is solved.
  • Lexmark MS317 | User Guide - Page 172
    Troubleshooting 172 Action Yes Step 2 Go to step 3. From the problem is solved. Is the page or image clipped? Step 4 a Reinstall the imaging unit. Contact customer support. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit
  • Lexmark MS317 | User Guide - Page 173
    Troubleshooting 173 Action Step 1 Load paper with the correct paper type and settings. The problem is solved. Do shadow images still appear on prints? Step 4 Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Do shadow images still appear
  • Lexmark MS317 | User Guide - Page 174
    Troubleshooting 174 Action Yes Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. The problem is solved. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to
  • Lexmark MS317 | User Guide - Page 175
    Troubleshooting the print job. The problem is solved. Are the margins correct? Paper curl Action Step 1 Move the width and length guides in the tray to size specified in the tray settings. Contact customer support. No Adjust the width and length guides. Specify the paper type and weight from the
  • Lexmark MS317 | User Guide - Page 176
    it. b Resend the print job. Is the paper still curled? Yes Contact customer support. No The problem is solved. Print irregularities Leading edge ABC) D)E ABCDE ABCDE Trailing edge Action Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper
  • Lexmark MS317 | User Guide - Page 177
    still appear? Step 6 Replace the imaging unit, and then resend the print job. Do print irregularities still appear? Yes Go to step 6. No The problem is solved. Contact customer support at http://support.lexm ark.com or your service representative. The problem is solved. Repeating defects appear
  • Lexmark MS317 | User Guide - Page 178
    Troubleshooting 178 Print is too dark Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too dark? Step 2 Go to step
  • Lexmark MS317 | User Guide - Page 179
    the imaging unit, and then resend the print job. Is the print still too dark? Yes Go to step 6. No The problem is solved. Contact customer The problem is support. solved. Print is too light Action Yes Step 1 a From the Quality menu on the printer control panel, increase the toner darkness
  • Lexmark MS317 | User Guide - Page 180
    you are printing on. Go to step 6. The problem is solved. Is the print still too light? Step 6 Go to step 7. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the
  • Lexmark MS317 | User Guide - Page 181
    Troubleshooting 181 Action Yes Step 1 Go to step 2. a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imaging unit. Warning-Potential Damage: Do not expose the
  • Lexmark MS317 | User Guide - Page 182
    tray. b Resend the print job. Contact customer support. The problem is solved. Is the print still skewed? Printer is printing solid black pages Action Yes Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. Warning-Potential Damage: Do
  • Lexmark MS317 | User Guide - Page 183
    Troubleshooting 183 Transparency print quality is poor Action Step 1 From the printer 2 Contact customer a Check if you are using a recommended type of transparency. support. b Resend the print job. The problem is solved. Is the print quality still poor? Streaked horizontal lines appear on
  • Lexmark MS317 | User Guide - Page 184
    Troubleshooting 184 Action Yes Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. Warning-Potential Damage: Do not expose the imaging unit the imaging unit, and then resend the print job. Contact customer The problem is support. solved
  • Lexmark MS317 | User Guide - Page 185
    job. The problem is solved. Do streaked vertical lines appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact customer support at http://support.lexm ark.com or your service representative. The problem is solved.
  • Lexmark MS317 | User Guide - Page 186
    the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit
  • Lexmark MS317 | User Guide - Page 187
    the print job. The problem is solved. Do vertical voids appear on prints? Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for
  • Lexmark MS317 | User Guide - Page 188
    Troubleshooting 188 Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Do toner specks appear on prints? Yes Contact customer support. No The problem is solved. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1
  • Lexmark MS317 | User Guide - Page 189
    2 Resend the print job. Contact customer support. No Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. The problem is solved. Does the toner still rub off? Uneven print density Action Replace the imaging unit, and then resend the print job
  • Lexmark MS317 | User Guide - Page 190
    Troubleshooting 190 Action Yes Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: Go to step 2. No The problem is solved. > Reports > > Print Fonts > 2 Press the arrow buttons until PCL Fonts or
  • Lexmark MS317 | User Guide - Page 191
    Troubleshooting 191 Action Yes Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 you using fonts that are supported by the printer? Step 2 The problem is Check if the fonts installed on the computer are supported by the solved. printer.
  • Lexmark MS317 | User Guide - Page 192
    following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also
  • Lexmark MS317 | User Guide - Page 193
    and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www
  • Lexmark MS317 | User Guide - Page 194
    and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is
  • Lexmark MS317 | User Guide - Page 195
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark MS317 | User Guide - Page 196
    sound pressure, dBA Printing One-sided: 53 (MS312, MS315, MS317), 54 (MS415, MS417); Twosided: 52 (MS312, MS317), 53 (MS315), 54 (MS415, MS417) Ready 15 Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The
  • Lexmark MS317 | User Guide - Page 197
    touching a metal surface in an area away from the symbol. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this
  • Lexmark MS317 | User Guide - Page 198
    an electrical outlet, but the power switch is turned off. Power consumption (Watts) MS312, MS317: 520 (one-sided), 340 (two-sided); MS315, MS415, MS417: 560 (one-sided); 380 (twosided) NA NA 7 3 0.5 0.0 The power consumption levels listed in the previous table represent time-averaged measurements
  • Lexmark MS317 | User Guide - Page 199
    outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The
  • Lexmark MS317 | User Guide - Page 200
    LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase
  • Lexmark MS317 | User Guide - Page 201
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark MS317 | User Guide - Page 202
    INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product
  • Lexmark MS317 | User Guide - Page 203
    (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the
  • Lexmark MS317 | User Guide - Page 204
    driver 19 adding internal options print driver 19 adjusting printer display brightness 69 adjusting Sleep mode 70 adjusting toner notifications, imaging unit 61 supply notifications, toner cartridge 61 con 70 conserving supplies 59 contacting customer support 192 control panel 30 factory defaults,
  • Lexmark MS317 | User Guide - Page 205
    , adding print driver 19 held jobs 56 Help menu 124 Hibernate mode using 64, 68 Hibernate Timeout setting 65, 68 HTML menu 122 I identifying jam locations 126 Image menu 123 imaging unit ordering 136 replacing 138 Imaging unit low [84.xy] 152 Imaging unit nearly low [84.xy] 152 Imaging unit very low
  • Lexmark MS317 | User Guide - Page 206
    device printing from 55, 56 Mopria Print Service using 55 moving the printer 9, 140 multipurpose Networking Guide where to find 61 noise emission levels 196 Non‑Lexmark [supply type], see User's Guide imaging unit 136 ordering supplies toner cartridges 134 P paper characteristics 45 letterhead 46
  • Lexmark MS317 | User Guide - Page 207
    Ethernet network 19 print driver hardware options, adding 19 print irregularities 176 print job canceling from the computer 58 canceling from the printer control panel 58 print quality troubleshooting blank pages 180 characters have jagged edges 189, 190 clipped pages or images 171 gray background
  • Lexmark MS317 | User Guide - Page 208
    84.xy] 152 Imaging unit very low, [x] estimated pages remain [84.xy] 152 Incorrect paper size, open [paper source] [34] 147 Insert tray [x] 152 Insufficient memory for Flash Memory Defragment operation [37] 148 Insufficient memory to collate job [37] 148 Insufficient memory to support Resource Save
  • Lexmark MS317 | User Guide - Page 209
    menu 82 supplies checking status 133 conserving 59 storing 136 using genuine Lexmark 134 using recycled paper 59 supplies, ordering imaging unit 136 toner cartridges 134 supply notifications configuring 61 supported paper sizes 51 supported paper types and weights 52 T TCP/IP menu 93 tips card stock
  • Lexmark MS317 | User Guide - Page 210
    fog or background shading 188 toner rubs off 188 toner specks appear on prints 188 transparency print quality is poor 183 uneven print density 189 white streaks on a page 187 troubleshooting, printer options internal option is not detected 160 tray problems 161 U unacceptable paper 46 uneven print
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MS312, MS315, MS317, MS415, and
MS417
User's Guide
March 2017
www.lexmark.com
Machine type(s):
4514
Model(s):
330, 335, 530