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Lexmark MS317 User Guide - Page 170

Confidential and other held jobs do not print, Print job takes longer than expected, Step 1

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Troubleshooting 170 Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Open the held jobs folder on the display, and then verify that your print job is listed. Is your print job listed in the held jobs folder? Select one of the Print and Hold options, and then resend the print job. For more information, see "Storing print jobs in the printer" on page 56. Step 2 The print job may contain a formatting error or invalid data. The problem is solved. • Delete the print job, and then send it again. • For PDF files, generate a new PDF, and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. Go to step 3. For Macintosh users Save each print job, name each job differently, and then send the individual jobs to the printer. Does the job print? Step 3 Free up additional printer memory by deleting some of the held jobs. The problem is solved. Add additional printer memory. Does the job print? Print job takes longer than expected Action Step 1 Change the environmental settings of the printer. a From the control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Yes The problem is solved. Did the job print? No Go to step 2.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	8
Using this guide	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Additional printer setup	13
Installing internal options	13
Available internal options	13
Accessing the controller board	13
Installing an optional card	14
Installing hardware options	16
Installing optional trays	16
Attaching cables	17
Setting up the printer software	18
Installing the printer software	18
Adding available options in the print driver	19
Networking	19
Preparing to set up the printer on an Ethernet network	19
Preparing to set up the printer on a wireless network	20
MS315 and MS415 Wireless Setup Wizard	21
Connecting the printer using the Wireless Setup Wizard	21
MS312 Wi-Fi Protected Setup	21
Connecting the printer to a wireless network using Wi-Fi Protected Setup	21
MS315 and MS415 Wi-Fi Protected Setup	22
Connecting the printer to a wireless network using Wi-Fi Protected Setup	22
Connecting MS312 to a wireless network using the printer software	23
Using the Wireless Setup Utility (Windows only)	23
Using the Wireless Setup Assistant (Macintosh only)	23
Connecting the printer to a wireless network using the Embedded Web Server	24
Verifying printer setup	24
MS312 and MS317 printing menu settings and network setup pages	24
Printing a menu settings page	24
Printing a network setup page	25
MS315, MS415, and MS417 printing menu settings and network setup pages	25
Printing a menu settings page	25
Printing a network setup page	26
Using MS312 and MS317	27
Using the printer control panel	27
Understanding the colors of the Sleep button and indicator lights	28
Installing the Local Printer Settings Utility	28
Using the Local Printer Settings Utility	29
Using MS315, MS415, and MS417	30
Using the control panel	30
Understanding the colors of the Sleep button and indicator lights	31
Accessing the Embedded Web Server	31
Loading paper and specialty media	32
MS312 and MS317 paper size and type setup	32
Setting the paper size and type	32
Configuring Universal paper settings	32
MS315, MS415, and MS417 paper size and type setup	33
Setting the paper size and type	33
Configuring Universal paper settings	33
Using the standard bin and paper stop	33
Loading trays	34
Loading the multipurpose feeder	38
Linking and unlinking trays	41
MS312 and MS317 tray linking	41
Linking and unlinking trays	41
Configuring a custom paper type	42
Assigning a custom paper type	42
MS315, MS415, and MS417 tray linking	43
Linking and unlinking trays	43
Creating a custom name for a paper type	43
Assigning a custom paper type	44
Paper and specialty media guide	45
Paper guidelines	45
Paper characteristics	45
Unacceptable paper	46
Selecting paper	46
Selecting preprinted forms and letterhead	46
Using recycled paper and other office papers	47
Storing paper	48
Using specialty media	48
Tips on using card stock	48
Tips on using envelopes	49
Tips on using labels	49
Tips on using letterhead	50
Tips on using transparencies	50
Supported paper sizes, types, and weights	51
Supported paper sizes	51
Supported paper types and weights	52
Printing	54
Printing a document	54
Printing from a computer	54
MS312 and MS317 toner darkness adjustment	54
Adjusting toner darkness	54
MS315, MS415, and MS417 toner darkness adjustment	55
Adjusting toner darkness	55
Printing from a mobile device	55
Printing from a mobile device using Mopria Print Service	55
Printing from a mobile device using Google Cloud Print	55
Printing from a mobile device using AirPrint	56
Printing from a mobile device using Lexmark Mobile Print	56
MS315, MS415, and MS417 printing confidential and other held jobs	56
Storing print jobs in the printer	56
Printing information pages	57
MS312 and MS317 information pages	57
Printing a font sample list	57
MS315, MS415, and MS417 information pages	58
Printing a font sample list	58
Printing a directory list	58
Canceling a print job	58
Canceling a print job from the printer control panel	58
Canceling a print job from the computer	58
Saving money and the environment	59
Saving paper and toner	59
Using recycled paper	59
Conserving supplies	59
Recycling	59
Recycling Lexmark products	60
Recycling Lexmark packaging	60
Returning Lexmark cartridges for reuse or recycling	60
Managing the printer	61
Finding advanced networking and administrator information	61
Copying printer settings to other printers	61
Configuring supply notifications from the Embedded Web Server	61
MS312 and MS317 printer management	62
Accessing the remote control panel	62
Viewing reports	63
Restoring factory default settings	63
Creating a printer control panel PIN	63
Saving energy	64
Using Eco-Mode	64
Using Hibernate mode	64
Setting Hibernate Timeout	65
Using Schedule Power Modes	65
MS315, MS415, and MS417 printer management	66
Checking the virtual display	66
Modifying confidential print settings	66
Saving energy	66
Using Eco-mode	66
Reducing printer noise	67
Using Hibernate mode	68
Setting Hibernate Timeout	68
Using Schedule Power Modes	69
Adjusting the brightness of the printer display	69
Restoring factory default settings	69
Adjusting Sleep mode	70
Securing the printer	71
Using the security lock feature	71
Statement of Volatility	71
Erasing volatile memory	72
Erasing non-volatile memory	72
MS312 and MS317 non-volatile memory erase	72
Erasing non-volatile memory	72
MS315, MS415, and MS417 non-volatile memory erase	72
Erasing non-volatile memory	72
Finding printer security information	73
Understanding the printer menus	74
MS312 and MS317 menus list	74
Menus list	74
MS315, MS415, and MS417 menus list	74
Menus list	74
Paper menu	75
MS312 and MS317 paper menu	75
Default Source menu	75
Paper Size/Type menu	76
MS315, MS415, and MS417 paper menus	79
Default Source menu	79
Paper Size/Type menu	79
Configure MP menu	82
Substitute Size menu	82
Paper Texture menu	82
Paper Weight menu	84
Paper Loading menu	85
Custom Types menu	86
Universal Setup menu	87
Reports menu	87
Reports menu	87
Network/Ports menu	88
Active NIC menu	88
MS312 and MS317 network/ports menu	88
Standard Network or Network [x] menu	88
Reports menu	90
Wireless menu	90
MS315, MS415, and MS417 network/ports menus	91
Standard Network or Network [x] menus	91
Reports menu	92
Wireless menu	92
Network Card menu	93
TCP/IP menu	93
IPv6 menu	94
Standard USB menu	95
Standard Parallel menu	97
AppleTalk menu	98
SMTP Setup menu	99
Security menu	100
MS315, MS415, and MS417 security menu	100
Confidential Print menu	100
Security Audit Log menu	101
Set Date and Time menu	101
Settings menu	102
MS312 and MS317 general settings	102
General Settings menu	102
MS315, MS415, and MS417 general settings	106
General Settings menu	106
Print Settings	110
Setup menu	110
Finishing menu	111
Quality menu	113
XPS menu	114
PostScript menu	114
MS312 and MS317 print settings	114
Utilities menu	114
PCL Emul menu	115
MS315, MS415, MS417 print settings	117
Job Accounting menu	117
Utilities menu	119
PDF menu	119
PCL Emul menu	120
HTML menu	122
Image menu	123
MS315, MS415, and MS417 help menu	124
Help menu	124
Clearing jams	125
Avoiding jams	125
Identifying jam locations	126
Paper jam in the front door	127
Paper jam in the rear door	129
Paper jam in the standard bin	130
Paper jam in the duplex unit	130
Paper jam in trays	131
Paper jam in the multipurpose feeder	131
Maintaining the printer	133
Cleaning the printer	133
Checking the status of parts and supplies	133
Estimated number of remaining pages	134
Ordering parts and supplies	134
Using genuine Lexmark parts and supplies	134
Ordering toner cartridges	134
Ordering an imaging unit	136
Storing supplies	136
Replacing supplies	137
Replacing the toner cartridge	137
Replacing the imaging unit	138
Moving the printer	140
Moving the printer to another location	140
Shipping the printer	141
Troubleshooting	142
Understanding the printer messages	142
MS312 and MS317 printer messages	142
Bin full. Remove paper.	142
Cannot collate large document [37]	142
Cannot defrag flash memory [37]	142
Change [paper source] to [custom string] load [orientation]	142
Change [paper source] to [custom type name] load [orientation]	142
Change [paper source] to [paper size] load [orientation]	143
Change [paper source] to [paper type] [paper size] load [orientation]	143
Complex page may misprint [39]	143
Defective flash memory [51]	143
Flash memory full [52]	144
Flash memory unformatted [53]	144
Memory low, no Resource Save [35]	144
Network error, port [x] [54]	144
Network error, standard port [54]	144
Paper too short [34]	145
Printer restart. Check last job.	145
Rear USB port disabled [56]	145
Too many trays. Remove some. [58]	145
MS315, MS415, and MS417 printer messages	146
Change [paper source] to [custom string] load [orientation]	146
Change [paper source] to [custom type name] load [orientation]	146
Change [paper source] to [paper size] load [orientation]	146
Change [paper source] to [paper type] [paper size] load [orientation]	146
Complex page, some data may not have printed [39]	147
Configuration change, some held jobs were not restored [57]	147
Defective flash detected [51]	147
Incorrect paper size, open [paper source] [34]	147
Insufficient memory to support Resource Save feature [35]	147
Insufficient memory to collate job [37]	148
Insufficient memory for Flash Memory Defragment operation [37]	148
Insufficient memory, some Held Jobs were deleted [37]	148
Insufficient memory, some held jobs will not be restored [37]	148
Network [x] software error [54]	148
Not enough free space in flash memory for resources [52]	149
Printer had to restart. Last job may be incomplete.	149
Remove paper from standard output bin	149
Serial option [x] error [54]	149
SMTP server not set up. Contact system administrator.	149
Standard network software error [54]	149
Standard parallel port disabled [56]	150
Standard USB port disabled [56]	150
Too many flash options installed [58]	150
Too many trays attached [58]	150
Unformatted flash detected [53]	150
Unsupported option in slot [x] [55]	151
Weblink server not set up. Contact system administrator.	151
Cartridge, imaging unit mismatch [41.xy]	151
Cartridge nearly low [88.xy]	151
Cartridge low [88.xy]	151
Cartridge very low, [x] estimated pages remain [88.xy]	151
Close front door	152
Credentials invalid. Print job canceled.	152
Imaging unit nearly low [84.xy]	152
Imaging unit low [84.xy]	152
Imaging unit very low, [x] estimated pages remain [84.xy]	152
Insert tray [x]	152
Load [paper source] with [custom string] [orientation]	152
Load [paper source] with [custom type name] [orientation]	153
Load [paper source] with [paper size] [orientation]	153
Load [paper source] with [paper type] [paper size] [orientation]	153
Load multipurpose feeder with [custom type name] [orientation]	153
Load multipurpose feeder with [custom string] [orientation]	154
Load multipurpose feeder with [paper size] [orientation]	154
Load multipurpose feeder with [paper type] [paper size] [orientation]	154
Memory full [38]	154
Non-Lexmark [supply type], see User’s Guide [33.xy]	154
Parallel port disabled [56]	155
Print quota exceeded. Print job canceled.	155
Print quota exceeded. Print job incomplete.	155
Reinstall missing or unresponsive cartridge [31.xy]	155
Reinstall missing or unresponsive imaging unit [31.xy]	156
Replace cartridge, 0 estimated pages remain [88.xy]	156
Replace cartridge, printer region mismatch [42.xy]	156
Replace imaging unit, 0 estimated pages remain [84.xy]	156
Replace maintenance kit [80.xy]	157
Replace unsupported cartridge [32.xy]	157
Replace unsupported imaging unit [32.xy]	157
Solving printer problems	158
Basic printer problems	158
The printer is not responding	158
Printer display is blank	160
Option problems	160
Cannot detect internal option	160
Tray problems	161
MS312 and MS317 paper feed problems	162
Paper jam message remains after jam is cleared	162
Jammed pages are not reprinted	162
MS315, MS415, and MS417 paper feed problems	163
Paper frequently jams	163
Paper jam message remains after jam is cleared	163
Jammed pages are not reprinted	164
Solving print problems	164
Printing problems	164
Print jobs do not print	164
Printing slows down	165
Job prints from the wrong tray or on the wrong paper	166
Incorrect characters print	166
Tray linking does not work	167
Large jobs do not collate	167
Unexpected page breaks occur	168
MS312 and MS317 printing problems	168
Print job takes longer than expected	168
MS315, MS415, and MS417 printing problems	169
Multiple-language PDF files do not print	169
Confidential and other held jobs do not print	170
Print job takes longer than expected	170
Print quality problems	171
Clipped pages or images	171
Shadow images appear on prints	172
Gray background on prints	173
Incorrect margins on prints	174
Paper curl	175
Print irregularities	176
Repeating defects appear on prints	177
Print is too dark	178
Print is too light	179
Printer is printing blank pages	180
Skewed print	181
Printer is printing solid black pages	182
Transparency print quality is poor	183
Streaked horizontal lines appear on prints	183
Streaked vertical lines appear on prints	184
Horizontal voids appear on prints	186
Vertical voids appear on prints	187
Toner specks appear on prints	188
Toner fog or background shading appears on prints	188
Toner rubs off	188
Uneven print density	189
MS312 and MS317 print quality problem	189
Characters have jagged or uneven edges	189
MS315, MS415, and MS417 print quality problem	190
Characters have jagged or uneven edges	190
Embedded Web Server does not open	191
Contacting customer support	192
Notices	193
Product information	193
Edition notice	193
GOVERNMENT END USERS	193
Trademarks	194
Federal Communications Commission (FCC) compliance information statement	195
Licensing notices	195
Noise emission levels	196
Waste from Electrical and Electronic Equipment (WEEE) directive	196
India E-Waste notice	196
Product disposal	196
Static sensitivity notice	196
ENERGY STAR	197
Temperature information	197
Laser notice	197
Laser advisory label	197
Power consumption	198
Product power consumption	198
Sleep Mode	199
Hibernate Mode	199
Off mode	199
Total energy usage	199
European Community (EC) directives conformity	200
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	200
Patent acknowledgment	202