Lexmark MS331 Users Guide PDF

Lexmark MS331 Manual

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  • Lexmark MS331 | Users Guide PDF - Page 1
    B3340, B3442, MS331, MS431, MS439 Printers User's Guide May 2020 Machine type(s): 4601 Models: 230, 280, 4a0, 480 www.lexmark.com
  • Lexmark MS331 | Users Guide PDF - Page 2
    paper...11 Set up, install, and configure 17 Selecting a location for the printer...17 Attaching cables...18 Installing optional trays...18 Loading paper and specialty media...19 Installing and updating software, drivers, and firmware 22 Networking...24 Configuring the SMTP server...27 Printing the
  • Lexmark MS331 | Users Guide PDF - Page 3
    the printer...84 Troubleshoot a problem 85 The printer is not responding...85 Network connection problems...86 Issues with supplies...88 Clearing jams...89 Paper feed problems...103 Printing problems...106 Contacting customer support...134 Recycle and dispose 135 Recycling Lexmark products
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    Contents 4 Notices...136 Index...147
  • Lexmark MS331 | Users Guide PDF - Page 5
    can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this
  • Lexmark MS331 | Users Guide PDF - Page 6
    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark MS331 | Users Guide PDF - Page 7
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
  • Lexmark MS331 | Users Guide PDF - Page 8
    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark MS331 | Users Guide PDF - Page 9
    Learn about the printer 9 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com. Note: Select your country or region, and
  • Lexmark MS331 | Users Guide PDF - Page 10
    tray 4 Optional 550‑sheet tray 5 Standard bin Using the control panel Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric
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    is off or in Hibernate mode. The printer is ready or processing data. The printer requires user intervention. The printer is in Sleep mode. Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before
  • Lexmark MS331 | Users Guide PDF - Page 12
    12 Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to
  • Lexmark MS331 | Users Guide PDF - Page 13
    quantities. This action determines whether the ink in the preprinted form or letterhead affects for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes
  • Lexmark MS331 | Users Guide PDF - Page 14
    Learn about the printer 14 Paper size Standard 250‑sheet tray Optional 550‑sheet tray 2 99 x 148 mm to 215.9 x 359.92 mm (3.9 x 5.83 in. to 8.5 x 14.17 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided
  • Lexmark MS331 | Users Guide PDF - Page 15
    Learn about the printer 15 Paper size Standard 250‑sheet tray Optional 550‑sheet tray Multipurpose feeder Two‑ x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long
  • Lexmark MS331 | Users Guide PDF - Page 16
    Learn about the printer 16 Paper type Recycled Standard 250‑sheet tray Optional 550‑sheet Multipurpose feeder of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported. Supported paper weights Paper weight Standard 250‑sheet tray 60-120 g/m2 (16-32 lb) Optional
  • Lexmark MS331 | Users Guide PDF - Page 17
    meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust - Away from stray staples and paper clips - Away from the direct airflow of air conditioners, heaters, or
  • Lexmark MS331 | Users Guide PDF - Page 18
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark MS331 | Users Guide PDF - Page 19
    , connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MS331 | Users Guide PDF - Page 20
    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. • Load letterhead
  • Lexmark MS331 | Users Guide PDF - Page 21
    Set up, install, and configure 21 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Flex, fan, and align the paper edges before loading. 3 Load paper with the
  • Lexmark MS331 | Users Guide PDF - Page 22
    to the specified paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray. Installing and updating software, drivers, and firmware Installing the printer software Notes: • The print driver is included in the software installer package.
  • Lexmark MS331 | Users Guide PDF - Page 23
    the driver to print on an AirPrint-certified printer. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on
  • Lexmark MS331 | Users Guide PDF - Page 24
    type the network password. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google PlayTM store or App
  • Lexmark MS331 | Users Guide PDF - Page 25
    . For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Make sure that Active Adapter is set to Auto. From the control panel, navigate to
  • Lexmark MS331 | Users Guide PDF - Page 26
    control panel, navigate to: Settings > Network > > Network/Ports > > Network Overview > 2 Follow the instructions on the display. > Active Adapter > > Standard Checking the printer connectivity 1 From the control panel, navigate to: Settings > > Reports > > Network > > Network Setup Page
  • Lexmark MS331 | Users Guide PDF - Page 27
    Set up, install, and configure 27 Configuring the SMTP server 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123
  • Lexmark MS331 | Users Guide PDF - Page 28
    panel, navigate to: Settings > > Device > > Maintenance > information on nonvolatile memory > > Yes > > Out of Service Erase > > Sanitize all 2 Select either Start initial setup or Leave printer offline, and then press . Restoring factory default settings 1 From the control panel, navigate to
  • Lexmark MS331 | Users Guide PDF - Page 29
    following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to
  • Lexmark MS331 | Users Guide PDF - Page 30
    Mobile Print allows you to send documents and images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation
  • Lexmark MS331 | Users Guide PDF - Page 31
    Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. 1 From your Android mobile device, launch a compatible application or select a document from your file manager. 2 Tap > Print. 3 Select a printer, and then adjust the
  • Lexmark MS331 | Users Guide PDF - Page 32
    deleted. Confidential Job Expiration Set the expiration time for confidential print jobs. Note: Confidential held jobs are stored in the printer until they are released or deleted manually. Repeat Job Expiration Set the expiration time for a repeat print job. Note: Repeat held jobs are stored in the
  • Lexmark MS331 | Users Guide PDF - Page 33
    Repeat, Reserve, or Verify). If the print job is confidential, then assign a user name and a four‑digit PIN. 4 Click OK or Print. 5 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select
  • Lexmark MS331 | Users Guide PDF - Page 34
    computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select a print job to cancel. Adjusting toner darkness 1 From the control panel, navigate
  • Lexmark MS331 | Users Guide PDF - Page 35
    cate Management • Login Restrictions Reports • Menu Settings Page • Device Troubleshooting Print Quality Test Pages 1 Can be configured only from the Embedded Web Server. 2 Available only in some printer models. • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • About this
  • Lexmark MS331 | Users Guide PDF - Page 36
    home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [USA/Canada EST*] Network Time Protocol Enable NTP NTP Server Configure the printer date and time. Paper Sizes U.S.* Metric Specify the unit of
  • Lexmark MS331 | Users Guide PDF - Page 37
    * Do not show estimates Show the estimated status of the supplies. Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention. Note: This menu item appears only in the Embedded Web Server. Note: An asterisk (*) next to a value indicates the
  • Lexmark MS331 | Users Guide PDF - Page 38
    job automatically after clearing certain attendance conditions. Error Prevention Auto Reboot Auto Reboot Reboot always* Reboot never Reboot when idle Set the printer to restart when an error occurs. Error Prevention Auto Reboot Max Auto Reboots 1-20 (2*) Set the number of automatic reboots that
  • Lexmark MS331 | Users Guide PDF - Page 39
    setting. Power Management Menu item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Set the printer to stay in Ready mode or return to Sleep mode after printing. Timeouts Sleep Mode 1-120 minutes (15*) Set the idle time before the
  • Lexmark MS331 | Users Guide PDF - Page 40
    Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and printer factory default settings. Config Menu Menu item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer
  • Lexmark MS331 | Users Guide PDF - Page 41
    high‑speed capabilities. Tray Configuration Tray Linking Automatic* Off Set the printer to link the trays that have the same paper type and paper load paper appears. Tray Configuration Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Set the paper source that the user fills when a prompt
  • Lexmark MS331 | Users Guide PDF - Page 42
    to show the control panel menus. Note: This menu item appears only in the Embedded Web Server. Device Operations Safe Mode Off* On Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite known issues. For example, when set
  • Lexmark MS331 | Users Guide PDF - Page 43
    : An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Erase Printer Memory Clear all settings and applications that are stored in the printer. Printer Memory Last Sanitized Sanitize all information on nonvolatile memory Erase all
  • Lexmark MS331 | Users Guide PDF - Page 44
    Use printer menus 44 Menu item Description Collate Off [1,1,1,2,2,2]* On [1,2,1,2,1,2] Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
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    language default does not prevent a software program from sending print jobs that use another printer language. Resource Save Off* On Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory. Notes
  • Lexmark MS331 | Users Guide PDF - Page 46
    . Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is fl of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scienti
  • Lexmark MS331 | Users Guide PDF - Page 47
    Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that the scaling and orientation settings for the image. Invert Off* On Invert bitonal monochrome images. Note: This menu item does not apply to GIF or JPEG image
  • Lexmark MS331 | Users Guide PDF - Page 48
    Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Statement/A5 Letter/A4 All Listed* Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source. Notes: • Off prompts the user to load the
  • Lexmark MS331 | Users Guide PDF - Page 49
    printer treats the multipurpose feeder like a tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder. • When set to First, the printer universal paper. Feed Direction Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge direction.
  • Lexmark MS331 | Users Guide PDF - Page 50
    network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses. Reset Print Server Start Reset all active network connections to the printer. Note: This setting removes all network configuration settings. Network Job Timeout Off On* (90 seconds) Set the time before the
  • Lexmark MS331 | Users Guide PDF - Page 51
    Wi‑Fi Direct On Off* Compatibility 802.11b/g/n (2.4GHz)* Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server. Establish
  • Lexmark MS331 | Users Guide PDF - Page 52
    IPv6 On* Off IPv6 Enable DHCPv6 Off* On 52 Description Set the type of security for connecting the printer to wireless devices. Set the type of Wireless Encryption Protocol (WEP) used by the printer. Note: This menu item appears only if Wireless Security Mode is set to WEP. Specify a WEP password
  • Lexmark MS331 | Users Guide PDF - Page 53
    when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Set the printer to process Macintosh binary PostScript print jobs. Notes: • On
  • Lexmark MS331 | Users Guide PDF - Page 54
    Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default
  • Lexmark MS331 | Users Guide PDF - Page 55
    Server. Allow DHCP/BOOTP to update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Note: This menu item appears only in the Embedded Web Server. Enable Auto IP On
  • Lexmark MS331 | Users Guide PDF - Page 56
    Enable mDNS On* Off Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify an IP address for the TCP connections. Notes: • This menu
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    Use printer menus 57 Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. SNMP Version 3 Enabled Off On* Set Read
  • Lexmark MS331 | Users Guide PDF - Page 58
    when Enable IPSec is set to On. Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet
  • Lexmark MS331 | Users Guide PDF - Page 59
    access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line
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    to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Mac Binary PS On Auto* Off Set the
  • Lexmark MS331 | Users Guide PDF - Page 61
    your Google account. Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account. Note: An
  • Lexmark MS331 | Users Guide PDF - Page 62
    Options Always Print As Image Off* On Set the printer to process files as images for faster printing. Note the active network. Menu item Description SSID Preferred Channel Number 1-11 (6*) Auto Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preferred channel of
  • Lexmark MS331 | Users Guide PDF - Page 63
    Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Embedded Web Server Access Description Control access to the printer functions. Control access to the printer menus. Control access to the printer management options. Local Accounts Menu item Add User User Name
  • Lexmark MS331 | Users Guide PDF - Page 64
    menus 64 Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security Add Group settings. Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access
  • Lexmark MS331 | Users Guide PDF - Page 65
    time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set
  • Lexmark MS331 | Users Guide PDF - Page 66
    Description Print Permission Off* On Allow the user to print. Security Reset Jumper Enable "Guest" access* No Effect Specify user access to the printer. Notes: • The jumper is located beside a lock icon on the controller board. • Enable "Guest" access gives anyone access to all aspects of the
  • Lexmark MS331 | Users Guide PDF - Page 67
    print servers. Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print
  • Lexmark MS331 | Users Guide PDF - Page 68
    Supplies menu, click Custom Supply Notifications. 4 Select a notification for each supply item. 5 Apply the changes. Setting up e‑mail alerts Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or when there is a paper jam. 1 Open a web browser, and
  • Lexmark MS331 | Users Guide PDF - Page 69
    deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Warning-Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured
  • Lexmark MS331 | Users Guide PDF - Page 70
    55B1X0E 55B2X0E 55B3X0E 55B4X0E 55B5X0E 55B6X0E 1 Supported only in the Lexmark MS431 printer model. 2 Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MS331 and MS431 regular toner cartridges Item High
  • Lexmark MS331 | Users Guide PDF - Page 71
    cartridges Item High yield regular toner cartridge1 Extra high yield regular toner cartridge2 1 Supported only in the Lexmark B3340 printer model. 2 Supported only in the Lexmark B3442 printer model. Worldwide B340HA0 B340XA0 Ordering an imaging unit Extremely low print coverage for extended
  • Lexmark MS331 | Users Guide PDF - Page 72
    the printer 72 2 Remove the imaging unit. 3 Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning
  • Lexmark MS331 | Users Guide PDF - Page 73
    Maintain the printer 73 4 Unpack the new toner cartridge. 5 Shake the toner cartridge to redistribute the toner.
  • Lexmark MS331 | Users Guide PDF - Page 74
    Maintain the printer 74 6 Insert the new toner cartridge into the imaging unit until it clicks into place. 7 Insert the door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MS331 | Users Guide PDF - Page 75
    Maintain the printer 75 2 Remove the used imaging unit.
  • Lexmark MS331 | Users Guide PDF - Page 76
    Maintain the printer 76 3 Twist the blue latch, and then remove the toner cartridge from the light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print
  • Lexmark MS331 | Users Guide PDF - Page 77
    the printer 77 5 Insert the new imaging unit. 6 Close the door. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray. Replacing the pick roller assembly 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
  • Lexmark MS331 | Users Guide PDF - Page 78
    Maintain the printer 78 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
  • Lexmark MS331 | Users Guide PDF - Page 79
    Maintain the printer 79 7 Position the printer on its side. 8 Remove the used pick roller assembly. 9 Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Lexmark MS331 | Users Guide PDF - Page 80
    insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately
  • Lexmark MS331 | Users Guide PDF - Page 81
    Maintain the printer 81 Replacing the tray separator roller 1 Remove the tray, and then remove the used separator roller. 2 Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. 3 Insert the new separator roller. 4 Insert the tray.
  • Lexmark MS331 | Users Guide PDF - Page 82
    Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the
  • Lexmark MS331 | Users Guide PDF - Page 83
    , press the power button. • The Embedded Web Server is disabled when the printer is in Hibernate mode. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview
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    are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact
  • Lexmark MS331 | Users Guide PDF - Page 85
    Troubleshoot a problem 85 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
  • Lexmark MS331 | Users Guide PDF - Page 86
    Troubleshoot a problem 86 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the
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    Troubleshoot a problem 87 Action Yes Step 5 Go to step 6. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer . Contact your administrator. Contact customer support. No Go to step 2. Select
  • Lexmark MS331 | Users Guide PDF - Page 88
    Troubleshoot a problem 88 Action Yes Step 4 Make sure that you entered the correct network password. The problem is solved. Note: Take note of the spaces, numbers, and capitalization in the password. Is the printer able to connect to the wireless network? No Contact customer support. Issues
  • Lexmark MS331 | Users Guide PDF - Page 89
    Troubleshoot a problem 89 Warning-Potential Damage: Use of third-party supplies or party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 69. If the printer does not print after pressing and
  • Lexmark MS331 | Users Guide PDF - Page 90
    Troubleshoot a problem 90 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer On, the printer flushes blank pages
  • Lexmark MS331 | Users Guide PDF - Page 91
    Troubleshoot a problem 91 Jam locations 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS331 | Users Guide PDF - Page 92
    Troubleshoot a problem 92 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MS331 | Users Guide PDF - Page 93
    Troubleshoot a problem 93 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MS331 | Users Guide PDF - Page 94
    Troubleshoot a problem 94 6 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all
  • Lexmark MS331 | Users Guide PDF - Page 95
    Troubleshoot a problem 95 10 Flex, fan, and align the paper edges before loading. 11 Reload paper. Paper jam in trays 1 Remove the tray. 2 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing
  • Lexmark MS331 | Users Guide PDF - Page 96
    Troubleshoot a problem 96 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MS331 | Users Guide PDF - Page 97
    Troubleshoot a problem 97 4 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To and then insert the tray. 7 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to
  • Lexmark MS331 | Users Guide PDF - Page 98
    Troubleshoot a problem 98 10 Remove the optional tray. 11 Remove the jammed paper. Note: Make sure that all paper door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MS331 | Users Guide PDF - Page 99
    Troubleshoot a problem 99 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MS331 | Users Guide PDF - Page 100
    Troubleshoot a problem 100 3 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all
  • Lexmark MS331 | Users Guide PDF - Page 101
    Troubleshoot a problem 101 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Close the duplex . Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MS331 | Users Guide PDF - Page 102
    Troubleshoot a problem 102 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MS331 | Users Guide PDF - Page 103
    Troubleshoot a problem 103 6 Insert the imaging unit. 7 Close the front door. Paper feed problems Envelope seals when printing Action Step 1 a Use an > b Send the print job. > Tray Configuration > Contact customer The problem is support. solved. > Does the envelope seal when printing?
  • Lexmark MS331 | Users Guide PDF - Page 104
    Troubleshoot a problem 104 Collated printing does not work Action Step 1 a From the control panel, navigate to: Settings > > Print > > Layout > > Collate > Yes The problem problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are
  • Lexmark MS331 | Users Guide PDF - Page 105
    Troubleshoot a problem 105 Action Step 3 a Make sure that Tray Linking is set to Automatic. For more information, see "Linking trays" on page 22. b Print the document. Do the trays link correctly? Yes The problem is solved. No Contact customer support. Paper frequently jams Action Yes Step 1
  • Lexmark MS331 | Users Guide PDF - Page 106
    Contact is solved. customer support. Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer. b Print the document. Is the document
  • Lexmark MS331 | Users Guide PDF - Page 107
    Troubleshoot a problem 107 Action Step 5 a Remove, and then reinstall the print driver. b Print the document. Is the document printed? Yes The problem is solved. Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the
  • Lexmark MS331 | Users Guide PDF - Page 108
    Troubleshoot a problem 108 Action Step 4 a Delete some held jobs to free up printer memory. b Print the documents. Are the documents printed? Yes The problem the document. The problem is solved. Is the document printed from the correct tray? No Contact customer support. No Load the correct
  • Lexmark MS331 | Users Guide PDF - Page 109
    Troubleshoot a problem Slow printing Action Yes Step 1 Go to step 2. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 a Make sure that the printer is not in Quiet
  • Lexmark MS331 | Users Guide PDF - Page 110
    Troubleshoot a problem 110 Action Yes Step 6 Go to step 7. a Make sure that the printer settings for texture and weight match the problem is solved. Is the printer printing slow? Step 8 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer
  • Lexmark MS331 | Users Guide PDF - Page 111
    Troubleshoot a problem 111 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 113 "Fine lines are not printed "Folded or
  • Lexmark MS331 | Users Guide PDF - Page 112
    "Vertical white lines" on page 129 Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
  • Lexmark MS331 | Users Guide PDF - Page 113
    Troubleshoot a problem 113 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank
  • Lexmark MS331 | Users Guide PDF - Page 114
    the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the
  • Lexmark MS331 | Users Guide PDF - Page 115
    customer The problem is support. solved. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models
  • Lexmark MS331 | Users Guide PDF - Page 116
    Troubleshoot a problem 116 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are fine lines not printed
  • Lexmark MS331 | Users Guide PDF - Page 117
    paper folded or wrinkled? Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes
  • Lexmark MS331 | Users Guide PDF - Page 118
    Troubleshoot a problem 118 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does gray background
  • Lexmark MS331 | Users Guide PDF - Page 119
    No Go to step 2. Go to step 3. Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
  • Lexmark MS331 | Users Guide PDF - Page 120
    Troubleshoot a problem 120 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print light? Step 2 Go to step 3. a Turn off the
  • Lexmark MS331 | Users Guide PDF - Page 121
    customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
  • Lexmark MS331 | Users Guide PDF - Page 122
    Troubleshoot a problem 122 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2
  • Lexmark MS331 | Users Guide PDF - Page 123
    Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Is the paper curled? Step 3 Go to step 4. a Adjust the guides in the tray to the
  • Lexmark MS331 | Users Guide PDF - Page 124
    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Lexmark MS331 | Users Guide PDF - Page 125
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark the document. The problem is solved. Is the printer printing solid black
  • Lexmark MS331 | Users Guide PDF - Page 126
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark to light may cause print quality problems. Warning-Potential Damage: Do not
  • Lexmark MS331 | Users Guide PDF - Page 127
    control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner
  • Lexmark MS331 | Users Guide PDF - Page 128
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark to light may cause print quality problems. Warning-Potential Damage: Do not
  • Lexmark MS331 | Users Guide PDF - Page 129
    Troubleshoot a problem 129 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear
  • Lexmark MS331 | Users Guide PDF - Page 130
    Troubleshoot a problem 130 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear
  • Lexmark MS331 | Users Guide PDF - Page 131
    control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner
  • Lexmark MS331 | Users Guide PDF - Page 132
    ? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes
  • Lexmark MS331 | Users Guide PDF - Page 133
    Troubleshoot a problem 133 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical
  • Lexmark MS331 | Users Guide PDF - Page 134
    the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is
  • Lexmark MS331 | Users Guide PDF - Page 135
    and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there
  • Lexmark MS331 | Users Guide PDF - Page 136
    Notices 136 Notices Product information Product name: Lexmark B3340dw; Lexmark B3442dw; Lexmark MS331dn; Lexmark MS431dn, Lexmark MS431dw; Lexmark MS439dn printers Machine type: 4601 Model(s): 230, 280, 4a0, 480 Edition notice May 2020 The following paragraph does not apply to any country where
  • Lexmark MS331 | Users Guide PDF - Page 137
    Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark are registered trademarks and service marks of Mopria printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer
  • Lexmark MS331 | Users Guide PDF - Page 138
    If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E- of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
  • Lexmark MS331 | Users Guide PDF - Page 139
    are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following specifications: Class: IIIb (3b) AlGaInP
  • Lexmark MS331 | Users Guide PDF - Page 140
    copy documents. N/A Ready The product is waiting for a print job. 5.5 (MS331, B3340), 4.9 (MS431, MS439, B3442) Sleep Mode The product is in a high‑level higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with
  • Lexmark MS331 | Users Guide PDF - Page 141
    product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modi to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular
  • Lexmark MS331 | Users Guide PDF - Page 142
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark MS331 | Users Guide PDF - Page 143
    of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. Compliance is indicated by the CE marking: EU and other countries
  • Lexmark MS331 | Users Guide PDF - Page 144
    OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington of original purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase as shown
  • Lexmark MS331 | Users Guide PDF - Page 145
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark MS331 | Users Guide PDF - Page 146
    WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to
  • Lexmark MS331 | Users Guide PDF - Page 147
    factory default settings restoring 28 FCC notices 141 finding more information about the printer 8 fine lines are not printed correctly 115 firmware, updating 23 folder paper 116 font sample list printing 33 G genuine Lexmark parts and supplies 69 genuine parts and supplies 69 Google Cloud Print using
  • Lexmark MS331 | Users Guide PDF - Page 148
    48 Troubleshooting 67 Universal Setup 49 USB 60 Wireless 51 Wi‑Fi Direct 62 Menu Settings Page printing 27 missing print 132 mobile device printing from 30, 31 Mopria Print Service 30 mottled print 121 moving the printer 17, 83 multipurpose feeder loading 21 N noise emission levels 137 Non‑Lexmark
  • Lexmark MS331 | Users Guide PDF - Page 149
    print troubleshooting collated printer configuration 10 printer connectivity checking 26 printer information finding 8 printer is not responding 85 printer memory erasing 28 printer menus 35 printer messages Non‑Lexmark supply 88 Replace cartridge, printer region mismatch 88 printer ports 18 printer
  • Lexmark MS331 | Users Guide PDF - Page 150
    Embedded Web Server 86 print quality is poor 111 printer is not responding 85 troubleshooting, print collated printing does not work 104 confi the settings 19 unlinking trays 22 updating firmware 23 USB printer port 18 using genuine Lexmark parts and supplies 69 using the control panel 10 V verify
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B3340, B3442, MS331, MS431,
MS439 Printers
User's Guide
May 2020
www.lexmark.com
Machine type(s):
4601
Models:
230, 280, 4a0, 480