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Lexmark MS622 Users Guide PDF - Page 119

Parallel or serial interface card does not operate correctly, Step 4

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Troubleshooting 119 Action Yes Step 4 a Check if the internal option is available in the print driver. The problem is solved. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 167. b Resend the print job. Does the internal option operate correctly? No Contact customer support. Parallel or serial interface card does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list. Is the parallel or serial interface card listed in the Installed Features list? Step 2 Remove, and then install the parallel or serial interface card. The problem is solved. For more information, see "Installing an internal solutions port" on page 160. Does the parallel or serial interface card operate correctly? Step 3 The problem is Check the connection between the cable and the parallel or serial solved. interface card. Does the parallel or serial interface card operate correctly? No Go to step 2. Go to step 3. Contact customer support.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Attaching cables	12
Using the control panel	13
Understanding the status of the power button and indicator light	14
Setting up and using the home screen applications	15
Using the home screen	15
Customizing the home screen	16
Using Display Customization	16
Configuring Eco-Settings	17
Using Customer Support	17
Using QR Code Generator	17
Setting up Device Quotas	17
Creating a Cloud Connector profile	18
Managing bookmarks	18
Creating bookmarks	18
Creating folders	19
Managing contacts	19
Adding contacts	19
Adding groups	20
Editing contacts or groups	20
Deleting contacts or groups	20
Setting up and using the accessibility features	22
Enabling Magnification mode	22
Activating Voice Guidance	22
Navigating the screen using gestures	22
Adjusting the Voice Guidance speech rate	23
Using the keyboard on the display	23
Enabling spoken passwords or personal identification numbers	23
Loading paper and specialty media	24
Setting the size and type of the specialty media	24
Configuring Universal paper settings	24
Loading trays	24
Loading the multipurpose feeder	26
Linking trays	27
Paper support	28
Supported paper sizes	28
Supported paper types	29
Supported paper weights	30
Printing	31
Printing from a computer	31
Printing from a mobile device	31
Printing from a mobile device using Lexmark Mobile Print	31
Printing from a mobile device using Google Cloud Print	31
Printing from a mobile device using Mopria Print Service	31
Printing from a mobile device using AirPrint	32
Printing from a flash drive	32
Supported flash drives and file types	33
Configuring confidential jobs	34
Printing confidential and other held jobs	34
Printing from a Cloud Connector profile	35
Printing a font sample list	35
Printing a directory list	35
Understanding the printer menus	37
Menu map	37
Device	38
Preferences	38
Remote Operator Panel	39
Notifications	40
Power Management	44
Information Sent to Lexmark	45
Accessibility	45
Restore Factory Defaults	46
Maintenance	46
Configuration Menu	46
Out of Service Erase	48
Visible Home Screen Icons	49
About this Printer	49
Print	49
Layout	49
Setup	51
Quality	51
Job Accounting	52
XPS	53
PDF	53
PostScript	54
PCL	54
HTML	56
Image	57
Paper	57
Tray Configuration	57
Media Configuration menu	58
Universal Setup	58
Media Types	59
USB Drive	59
Flash Drive Print	59
Network/Ports	61
Network Overview	61
Wireless	61
Ethernet	64
TCP/IP	66
SNMP	67
IPSec	68
802.1x	70
LPD Configuration	70
HTTP/FTP Settings	70
ThinPrint	71
USB	72
Google Cloud Print	72
Wi-Fi Direct	73
Security	74
Login Methods	74
Manage Permissions	74
Local Accounts	75
Schedule USB Devices	75
Security Audit Log	76
Login Restrictions	78
Confidential Print Setup	78
Solutions LDAP Settings	79
Disk Encryption	80
Erase Temporary Data Files	80
Mobile Services Management	80
Miscellaneous	80
Reports	81
Menu Settings Page	81
Device	81
Print	81
Network	82
Help	82
Troubleshooting	82
Troubleshooting	82
Printing the Menu Settings Page	82
Securing the printer	83
Locating the security slot	83
Erasing printer memory	83
Erasing printer hard disk memory	83
Encrypting the printer hard disk	84
Restoring factory default settings	84
Statement of Volatility	84
Maintaining the printer	86
Adjusting the speaker volume	86
Adjusting the default internal speaker volume	86
Adjusting the default headphone volume	86
Networking	86
Connecting the printer to a Wi-Fi network	86
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	87
Deactivating the Wi-Fi network	88
Changing the printer port settings after installing an internal solutions port	88
Cleaning the printer	88
Ordering parts and supplies	89
Checking the status of parts and supplies	89
Using genuine Lexmark parts and supplies	89
Ordering a toner cartridge	89
Ordering an imaging unit	91
Ordering a maintenance kit	91
Configuring supply notifications	91
Replacing parts and supplies	92
Replacing the toner cartridge	92
Replacing the imaging unit	94
Replacing the pick tires	96
Replacing the pick roller assembly	98
Moving the printer	102
Moving the printer to another location	102
Shipping the printer	103
Saving energy and paper	103
Configuring the power save mode settings	103
Adjusting the brightness of the printer display	103
Conserving supplies	104
Recycling	104
Recycling Lexmark products	104
Recycling Lexmark packaging	104
Returning Lexmark cartridges for reuse or recycling	104
Clearing jams	105
Avoiding jams	105
Identifying jam locations	106
Paper jam in door A	108
Paper jam in the rear door	111
Paper jam in the standard bin	112
Paper jam in the duplex unit	113
Paper jam in trays	114
Paper jam in the multipurpose feeder	114
Troubleshooting	116
Network connection problems	116
Cannot open Embedded Web Server	116
Unable to read flash drive	117
Enabling the USB port	117
Checking the printer connectivity	118
Hardware options problems	118
Cannot detect internal option	118
Parallel or serial interface card does not operate correctly	119
Internal solutions port does not operate correctly	120
Defective flash detected	120
Not enough free space in flash memory for resources	120
Unformatted flash detected	121
Issues with supplies	121
Replace cartridge, printer region mismatch	121
Non-Lexmark supply	121
Paper feed problems	122
Envelope seals when printing	122
Collated printing does not work	123
Tray linking does not work	123
Paper frequently jams	124
Jammed pages are not reprinted	125
Printing problems	125
Print quality is poor	125
Blank or white pages	125
Dark print	126
Fine lines are not printed correctly	128
Folded or wrinkled paper	129
Gray background	130
Horizontal light bands	132
Incorrect margins	132
Light print	133
Mottled print and dots	135
Paper curl	136
Print crooked or skewed	138
Repeating defects	138
Solid black pages	139
Text or images cut off	141
Toner easily rubs off	142
Vertical dark bands	143
Vertical dark lines or streaks	145
Vertical dark streaks with print missing	146
Vertical light bands	147
Vertical white lines	147
Confidential and other held documents do not print	148
Slow printing	149
Print jobs do not print	151
The printer is not responding	152
Adjusting toner darkness	153
Job prints from the wrong tray or on the wrong paper	153
Contacting customer support	153
Upgrading and migrating	154
Hardware	154
Available internal options	154
Accessing the controller board	154
Installing a memory card	155
Installing an optional card	157
Installing a printer hard disk	158
Installing an internal solutions port	160
Installing optional trays	166
Software	167
Installing the printer software	167
Adding available options in the print driver	167
Firmware	168
Exporting or importing a configuration file	168
Updating firmware	168
Notices	169
Product information	169
Edition notice	169
GOVERNMENT END USERS	169
Trademarks	170
Licensing notices	170
Noise emission levels	170
Waste from Electrical and Electronic Equipment (WEEE) directive	171
India E-Waste notice	171
Product disposal	171
Static sensitivity notice	171
ENERGY STAR	172
Temperature information	172
Laser notice	172
Power consumption	172
Product power consumption	172
Sleep Mode	173
Hibernate Mode	173
Off mode	173
Total energy usage	174
Regulatory notices for wireless products	174
Modular component notice	174
Exposure to radio frequency radiation	174
Industry Canada (Canada)	174
European Community (EC) directives conformity	174
Federal Communications Commission (FCC) compliance information statement	175
Notice to users of Class A products in Brazil	176
European Community (EC) directives conformity	176
Radio interference notice	176
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	176