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Lexmark MX826 Users Guide PDF - Page 241

The printer is not responding, Step 5, CAUTION-POTENTIAL INJURY

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Troubleshooting 241 Action Step 5 a Remove, and then reinstall the print driver. b Print the document. Is the document printed? Yes The problem is solved. No Contact customer support. The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on? Step 4 Check if the printer is in Sleep or Hibernate mode. Press the power button to wake the printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted to the correct ports. Go to step 5. Insert the cables to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Turn off the printer, install the hardware options, and then turn on solved. the printer. For more information, see the documentation that came with the option. Go to step 7. Is the printer responding?

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	15
Using the control panel	16
Understanding the status of the power button and indicator light	16
Setting up and using the home screen applications	18
Using the home screen	18
Customizing the home screen	19
Setting up Card Copy	19
Using Display Customization	19
Setting up Scan Center	20
Using Shortcut Center	20
Managing bookmarks	21
Creating bookmarks	21
Creating folders	21
Managing contacts	22
Adding contacts	22
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	23
Setting up and using the accessibility features	24
Activating Voice Guidance	24
Navigating the screen using gestures	24
Enabling Magnification mode	25
Adjusting the Voice Guidance speech rate	25
Using the keyboard on the display	25
Enabling spoken passwords or personal identification numbers	25
Loading paper and specialty media	26
Setting the size and type of the specialty media	26
Configuring Universal paper settings	26
Loading the 550-sheet tray	26
Loading the 2100-sheet tray	29
Loading the multipurpose feeder	34
Linking trays	35
Paper support	36
Supported paper sizes	36
Supported paper types	39
Supported paper weights	40
Printing	43
Printing from a computer	43
Printing from a mobile device	43
Printing from a mobile device using Lexmark Mobile Print	43
Printing from a mobile device using Google Cloud Print	43
Printing from a mobile device using Mopria Print Service	43
Printing from a mobile device using AirPrint	44
Printing from a mobile device using Wi-Fi Direct®	44
Printing from a flash drive	45
Supported flash drives and file types	46
Configuring confidential jobs	46
Printing confidential and other held jobs	47
Printing a font sample list	48
Printing a directory list	48
Copying	49
Using the automatic document feeder and scanner glass	49
Making copies	49
Copying photos	49
Copying on letterhead	50
Copying on both sides of the paper	50
Reducing or enlarging copies	50
Collating copies	50
Placing separator sheets between copies	50
Copying multiple pages onto a single sheet	51
Creating a copy shortcut	51
E-mailing	52
Using the automatic document feeder and scanner glass	52
Configuring the SMTP server for e-mail	52
Sending an e-mail	53
Creating an e-mail shortcut	53
Faxing	54
Using the automatic document feeder and scanner glass	54
Setting up the printer to fax	54
Configuring the SMTP server for fax	55
Setting up fax using a standard telephone line	55
Setting up fax in countries or regions with different telephone wall jacks and plugs	57
Connecting to a distinctive ring service	61
Setting the fax date and time	61
Configuring daylight saving time	61
Sending a fax	61
Scheduling a fax	62
Creating a fax destination shortcut	62
Changing the fax resolution	62
Adjusting the fax darkness	62
Printing a fax log	63
Blocking junk faxes	63
Holding faxes	63
Forwarding a fax	63
Scanning	64
Using the automatic document feeder and scanner glass	64
Scanning to an FTP server	64
Creating an FTP shortcut	64
Creating a network folder shortcut	64
Scanning to a flash drive	65
Scanning to a fax server	66
Sending scanned documents to a computer	66
Understanding the printer menus	67
Menu map	67
Device	68
Preferences	68
Eco-Mode	69
Remote Operator Panel	70
Notifications	71
Power Management	74
Information Sent to Lexmark	74
Accessibility	75
Restore Factory Defaults	76
Maintenance	76
Configuration Menu	76
Out of Service Erase	80
Visible Home Screen Icons	81
About this Printer	81
Print	82
Layout	82
Finishing	83
Setup	84
Quality	85
Job Accounting	85
XPS	87
PDF	87
PostScript	87
PCL	88
HTML	89
Image	90
Paper	91
Tray Configuration	91
Media Configuration	91
Universal Setup	91
Custom Scan Sizes	92
Media Types	93
Bin Configuration	93
Copy	94
Copy Defaults	94
Fax	98
Fax Defaults	98
Fax Mode	98
Fax Setup	98
Fax Server Setup	101
E-mail	102
E-mail Setup	102
E-mail Defaults	104
Web Link Setup	108
FTP	109
FTP Defaults	109
USB Drive	113
Flash Drive Scan	113
Flash Drive Print	116
Network/Ports	119
Network Overview	119
Wireless	119
Ethernet	121
TCP/IP	122
SNMP	124
IPSec	125
802.1x	126
LPD Configuration	126
HTTP/FTP Settings	126
ThinPrint	127
USB	127
Restrict external network access	128
Google Cloud Print	128
Wi-Fi Direct	129
Security	130
Login Methods	130
Manage Permissions	130
Local Accounts	131
Default Login Methods	132
Schedule USB Devices	132
Security Audit Log	133
Login Restrictions	135
Confidential Print Setup	135
Disk Encryption	136
Erase Temporary Data Files	137
Solutions LDAP Settings	137
Miscellaneous	137
Reports	138
Menu Settings Page	138
Device	138
Print	138
Shortcuts	138
Fax	139
Network	139
Help	139
Troubleshooting	139
Printing the Menu Settings Page	140
Securing the printer	141
Locating the security slot	141
Erasing printer memory	141
Erasing printer hard disk memory	141
Encrypting the printer hard disk	142
Restoring factory default settings	142
Statement of Volatility	142
Maintaining the printer	144
Adjusting the speaker volume	144
Adjusting the default headphone volume	144
Configuring the fax speaker settings	144
Networking	144
Connecting the printer to a Wi-Fi network	144
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	145
Connecting a mobile device to the printer wireless network	146
Deactivating the Wi-Fi network	146
Changing the printer port settings after installing an internal solutions port	146
Cleaning printer parts	147
Cleaning the printer	147
Cleaning the scanner	147
Cleaning the pick tires	150
Ordering parts and supplies	151
Checking the status of parts and supplies	151
Using genuine Lexmark parts and supplies	151
Ordering a toner cartridge	152
Ordering an imaging unit	153
Ordering a staple cartridge	153
Ordering a maintenance kit	154
Configuring supply notifications	155
Replacing parts and supplies	155
Replacing the toner cartridge	155
Replacing the imaging unit	157
Replacing the fuser	159
Replacing the transfer roller	161
Replacing the pick roller	163
Replacing the pick roller in the multipurpose feeder	165
Replacing the ADF pick roller	166
Replacing the ADF feed roller	169
Replacing the ADF separator roller	172
Replacing the ADF torque limiter	175
Replacing the staple cartridge in the staple finisher	178
Replacing the staple cartridge in the staple, hole punch finisher	180
Moving the printer	181
Moving the printer to another location	181
Shipping the printer	182
Saving energy and paper	182
Configuring the power save mode settings	182
Adjusting the brightness of the printer display	182
Conserving supplies	183
Recycling	183
Recycling Lexmark products	183
Recycling Lexmark packaging	183
Clearing jams	184
Avoiding jams	184
Identifying jam locations	185
Paper jam in trays	186
Paper jam in door A	187
Paper jam in door C	189
Paper jam in the standard bin	190
Paper jam in the multipurpose feeder	191
Paper jam in the automatic document feeder	192
Paper jam in the 4-bin mailbox	194
Paper jam in the offset stacker or staple finisher	195
Paper jam in the staple, hole punch finisher	197
Staple jam in the staple finisher	198
Staple jam in the staple, hole punch finisher	201
Troubleshooting	204
Network connection problems	204
Cannot open Embedded Web Server	204
Unable to read flash drive	205
Enabling the USB port	205
Checking the printer connectivity	205
Hardware options problems	206
Cannot detect internal option	206
Defective flash detected	206
Not enough free space in flash memory for resources	207
Unformatted flash detected	207
Issues with supplies	207
Replace cartridge, printer region mismatch	207
Non-Lexmark supply	208
Paper feed problems	208
Envelope seals when printing	208
Collated printing does not work	209
Tray linking does not work	209
Paper frequently jams	210
Jammed pages are not reprinted	211
Printing problems	211
Print quality is poor	211
Blank or white pages	211
Dark print	213
Fine lines are not printed correctly	214
Folded or wrinkled paper	215
Gray background	216
Incorrect margins	219
Light print	219
Mottled print and dots	222
Paper curl	223
Print crooked or skewed	224
Solid black pages	225
Text or images cut off	227
Toner easily rubs off	229
Horizontal light bands	230
Vertical light bands	230
Vertical white lines	231
Vertical dark bands	232
Vertical dark lines	234
Vertical dark streaks with print missing	235
Repeating defects	237
Confidential and other held documents do not print	237
Slow printing	238
Print jobs do not print	240
The printer is not responding	241
Adjusting toner darkness	242
Job prints from the wrong tray or on the wrong paper	242
Faxing problems	243
Cannot send or receive faxes	243
Can receive but not send faxes	245
Can send but not receive faxes	245
Poor fax print quality	246
Scanning problems	246
Cannot scan from a computer	246
Partial copies of document or photo	247
Poor copy quality	247
Scan job was not successful	248
Scanner does not close	248
Scanning takes too long or freezes the computer	248
Scanner does not respond	249
Adjusting scanner registration	249
Adjusting ADF registration	249
Contacting customer support	250
Upgrading and migrating	251
Hardware	251
Available internal options	251
Accessing the controller board	251
Installing a memory card	253
Installing an optional card	255
Installing a printer hard disk	257
Installing an internal solutions port	259
Installing the 550-sheet tray	263
Installing the 2100-sheet tray	264
Installing the 4-bin mailbox	267
Installing the offset stacker	268
Installing the staple finisher	269
Installing the staple, hole punch finisher	271
Software	272
Installing the printer software	272
Adding available options in the print driver	272
Firmware	273
Exporting or importing a configuration file	273
Updating firmware	273
Notices	274
Product information	274
Edition notice	274
GOVERNMENT END USERS	274
Trademarks	275
Licensing notices	275
Noise emission levels	275
Waste from Electrical and Electronic Equipment (WEEE) directive	276
India E-Waste notice	276
Product disposal	276
Returning Lexmark cartridges for reuse or recycling	276
Static sensitivity notice	277
ENERGY STAR	277
Temperature information	277
Laser notice	277
Power consumption	278
Product power consumption	278
Sleep Mode	278
Hibernate Mode	279
Off mode	279
Total energy usage	279
Regulatory notices for telecommunication terminal equipment	279
Notice to users of the US telephone network: FCC requirements	279
Notice to users of the Canadian telephone network	280
Notice to users of the New Zealand telephone network	281
Japanese telecom notice	281
Regulatory notices for wireless products	282
Modular component notice	282
Exposure to radio frequency radiation	283
Industry Canada (Canada)	283
Federal Communications Commission (FCC) compliance information statement	283
Japanese VCCI notice	284
European Community (EC) directives conformity	284
Notice to users of Class A products in Brazil	286
European Community (EC) directives conformity	286
Radio interference notice	286
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	286