Lexmark XM7263 User Guide - Page 348

Troubleshooting 348 Scanner unit does not close Action Yes Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. The problem is solved. Did the scanner unit close properly? No Contact customer support. Solving fax problems • "Caller ID is not shown" on page 348 • "Cannot send or receive a fax" on page 349 • "Can receive but not send faxes" on page 351 • "Can send but not receive faxes" on page 352 • "Fax and e-mail functions are not set up" on page 352 • "Received fax has poor print quality" on page 353 Caller ID is not shown Action Yes Contact your telephone company to check if your telephone line The problem is is subscribed to the caller ID service. solved. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). • The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns. • Contact your telephone company to determine which pattern or switch setting to use. Does the caller ID appear? No Contact customer support.