Lexmark XM7263 User Guide - Page 354

Solving scanner problems

Page 354 highlights

Troubleshooting 354 Action Yes Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. The problem is solved. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. b Click Settings > Fax Settings > Analog Fax Setup. c In the Max Speed menu, click one of the following: • 2400 • 4800 • 9600 • 14400 • 33600 d Click Submit, and then resend the fax. Is the fax print quality satisfactory? Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. The problem is solved. Is the fax print quality satisfactory? No Go to step 3. Contact customer support. Solving scanner problems • "Cannot scan from a computer" on page 355 • "Partial document or photo scans" on page 355 • "Poor scanned image quality" on page 355 • "Scan job was not successful" on page 356 • "Scanner unit does not close" on page 357 • "Scanning takes too long or freezes the computer" on page 357 • "The scanner does not respond" on page 358

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Action
Yes
No
Step 2
Decrease the incoming fax transmission speed.
a
Open a Web browser, and then type the printer IP address in
the address field.
Notes:
View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
Print a network setup page or menu settings page, and
then locate the IP address in the TCP/IP section.
b
Click
Settings
>
Fax Settings
>
Analog Fax Setup
.
c
In the Max Speed menu, click one of the following:
2400
4800
9600
14400
33600
d
Click
Submit
, and then resend the fax.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
When
Cartridge low [88.xy]
appears, replace the
cartridge, and then resend the fax.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support
.
Solving scanner problems
“Cannot scan from a computer” on page 355
“Partial document or photo scans” on page 355
“Poor scanned image quality” on page 355
“Scan job was not successful” on page 356
“Scanner unit does not close” on page 357
“Scanning takes too long or freezes the computer” on page 357
“The scanner does not respond” on page 358
Troubleshooting
354