Lexmark XM9145 User's Guide
Lexmark XM9145 Manual
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- Lexmark XM9145 | User's Guide - Page 1
XM9100 Series User's Guide June 2014 Machine type(s): 7421 Model(s): 039, 239, 439 www.lexmark.com - Lexmark XM9145 | User's Guide - Page 2
Contents 2 Contents Safety information 7 Learning about the printer 9 Finding information about the printer...9 Connecting the printer to an outlet...10 Selecting a location for the printer...10 Printer configurations...11 Understanding the basic functions of the scanner 13 Using the ADF and - Lexmark XM9145 | User's Guide - Page 3
51 Loading trays...51 Loading the multipurpose feeder...53 Linking and unlinking trays...56 Paper and specialty media guide 58 Using specialty media...58 Paper guidelines...60 Supported paper sizes, types, and weights 63 Printing...70 Printing forms and a document...70 Printing from a flash drive - Lexmark XM9145 | User's Guide - Page 4
Reports menu...128 Network/Ports menu...129 Security menu...141 Settings menu...148 Saving money and the environment 198 Saving paper and toner...198 Saving energy...199 Recycling...200 Securing the printer 202 Using the security lock feature...202 Statement of Volatility...202 Erasing volatile - Lexmark XM9145 | User's Guide - Page 5
Contents 5 Maintaining the printer 205 Cleaning printer parts...205 Checking the status of parts and supplies 210 Estimated number of remaining pages 210 Ordering supplies...211 Ordering a 300K maintenance kit...212 Storing parts and supplies...212 Replacing supplies...213 Replacing the 300K - Lexmark XM9145 | User's Guide - Page 6
Contents 6 Troubleshooting 271 Understanding the printer messages...271 Solving printer problems...287 Solving print problems...294 Solving copy problems...320 Solving fax problems...322 Solving scanner problems...329 Solving home screen application problems 333 Embedded Web Server does not open - Lexmark XM9145 | User's Guide - Page 7
that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. CAUTION-POTENTIAL INJURY: The lithium battery in - Lexmark XM9145 | User's Guide - Page 8
indicated in the product maintenance instructions. CAUTION-POTENTIAL INJURY: Do problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service , see www.lexmark.com/multifunctionprinters. - Lexmark XM9145 | User's Guide - Page 9
Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer. Help using the printer software Find it here Setup documentation-The setup documentation came with the printer and is also available at http://support.lexmark.com. User's Guide - Lexmark XM9145 | User's Guide - Page 10
for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark support Web site- http://support.lexmark.com Note: Select your country or region, and then - Lexmark XM9145 | User's Guide - Page 11
Learning about the printer 11 • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Rear 120 mm (4.80 - Lexmark XM9145 | User's Guide - Page 12
multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. - Lexmark XM9145 | User's Guide - Page 13
, hole punch finisher • Booklet finisher None When using optional trays: • The 3000-sheet tray is supported only if another optional tray is installed. • The staple finisher is not supported if another finisher is installed. Understanding the basic functions of the scanner • Make quick copies or - Lexmark XM9145 | User's Guide - Page 14
Learning about the printer 14 Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards - Lexmark XM9145 | User's Guide - Page 15
Understanding the printer control panel 15 Understanding the printer control panel Using the control panel Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode - Lexmark XM9145 | User's Guide - Page 16
Understanding the printer control panel 16 Indicator light Off Blinking green Solid green Blinking red Sleep button light Off Solid amber Blinking amber Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern Printer status The printer is off or in - Lexmark XM9145 | User's Guide - Page 17
is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e‑mail photos and - Lexmark XM9145 | User's Guide - Page 18
IP address Example: 123.123.123.123 Description • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. • Show intervention messages so the printer can continue processing. The IP address of your network printer is located at the - Lexmark XM9145 | User's Guide - Page 19
Understanding the printer control panel 19 Other touch-screen buttons Touch Accept To Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen. - Lexmark XM9145 | User's Guide - Page 20
setup, and active embedded applications. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. • The shortcuts that you created using MyShortcut can only be edited or deleted - Lexmark XM9145 | User's Guide - Page 21
Setting up and using the home screen applications 21 Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. Note: If you are using a proxy server, then - Lexmark XM9145 | User's Guide - Page 22
Manuals tab, and then select the document for the home screen application. Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark - Lexmark XM9145 | User's Guide - Page 23
, touch Card Copy on the printer home screen, and then follow the instructions. Using MyShortcut Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. - Lexmark XM9145 | User's Guide - Page 24
, and then follow the instructions on the printer display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Scan - Lexmark XM9145 | User's Guide - Page 25
destination is located. 4 Click Apply. To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not - Lexmark XM9145 | User's Guide - Page 26
Setting up and using the home screen applications 26 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. - Lexmark XM9145 | User's Guide - Page 27
Additional printer setup 27 Additional printer setup Installing internal options CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the - Lexmark XM9145 | User's Guide - Page 28
Additional printer setup 28 1 Remove the connector cover. 2 Remove the screws from the controller board access cover. 3 Remove the access cover. 4 Use the following illustration to locate the appropriate connector: Warning-Potential Damage: Controller board electronic components are easily - Lexmark XM9145 | User's Guide - Page 29
Additional printer setup 29 1 Option card connector 2 Memory card connector 3 Lexmark Internal Solutions Port or printer hard disk connector 5 Align the base of the access cover to the printer. - Lexmark XM9145 | User's Guide - Page 30
Additional printer setup 30 6 Reattach the access cover. 7 Tighten the screws on the access cover. 8 Reattach the connector cover. Installing a memory card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up - Lexmark XM9145 | User's Guide - Page 31
Additional printer setup 31 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Installing an optional card CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory - Lexmark XM9145 | User's Guide - Page 32
on the card must touch and be flush with the controller board. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: Use the screwdriver located inside the bottom front - Lexmark XM9145 | User's Guide - Page 33
Additional printer setup 33 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting bracket 3 Thumbscrews 2 Access the controller board. For more information, see "Accessing the controller board" on page 27. 3 Remove the printer hard disk. Note: The hard disk must be removed before installing an ISP. a - Lexmark XM9145 | User's Guide - Page 34
Additional printer setup 34 b Remove the screws that secure the hard disk. c Remove the hard disk. 4 Install the ISP in the same location where the hard disk was located on the controller board. a Align the posts of the plastic mounting bracket with the holes on the controller board cage, and - Lexmark XM9145 | User's Guide - Page 35
Additional printer setup 35 b Install the ISP on the bracket. c Use the provided thumbscrew for the ISP to attach the ISP to the bracket. 5 Secure the ISP mounting bracket to the controller board cage using the screws. 6 Remove the thumbscrews that attach the hard disk mounting bracket to the - Lexmark XM9145 | User's Guide - Page 36
Additional printer setup 36 7 Align the standoffs of the hard disk with the holes on the ISP, and then press the hard disk down until the standoffs click into place. 8 Insert the plug of the hard disk interface cable into the connector on the ISP, and then connect the ISP solution interface cable - Lexmark XM9145 | User's Guide - Page 37
Additional printer setup 37 CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any - Lexmark XM9145 | User's Guide - Page 38
may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION-SHOCK HAZARD: If you are accessing the is not supported if another finisher is installed. For more information on installing the finishers and optional trays, see the instruction sheet that came - Lexmark XM9145 | User's Guide - Page 39
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. The optional trays come with the following accessories: Accessory name Quantity Stabilizing feet 2 Locking clip 3 Metal bracket - Lexmark XM9145 | User's Guide - Page 40
Additional printer setup 40 Accessory name Screw Quantity 5 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet and then from the printer. 3 Unpack the optional tray, and then remove all packing material. 4 Attach the stabilizing feet to the optional tray. Note: Make - Lexmark XM9145 | User's Guide - Page 41
Additional printer setup 41 5 Remove the connector cover from the printer. 6 Lift the printer using the handles at the sides. CAUTION-POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. - Lexmark XM9145 | User's Guide - Page 42
Additional printer setup 42 7 Align the printer with the tray, and then lower the printer into place. 8 Remove the tape from the connectors, and then plug the connectors into the receptacles of the printer. 9 Open Tray 2 and Tray 3. - Lexmark XM9145 | User's Guide - Page 43
Additional printer setup 43 10 Secure the tray to the printer using the locking clips and the metal bracket. • Back • Front 11 Reinstall the connector cover. 12 Connect the power cord to the printer and electrical outlet. - Lexmark XM9145 | User's Guide - Page 44
optional tray. For more information, see "Adding available options in the print driver" on page 45. Attaching cables CAUTION-POTENTIAL INJURY: Do not use the a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the - Lexmark XM9145 | User's Guide - Page 45
hard disk. Note: If the printer has support for wireless connection, then the wireless antenna Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder. In - Lexmark XM9145 | User's Guide - Page 46
setup sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to new network cable when possible to avoid potential problems caused by a damaged cable. Preparing to working properly. For more information, see the instruction sheet that came with the wireless network - Lexmark XM9145 | User's Guide - Page 47
documentation that came with the access point, or contact your system support person. - To find the WPA/WPA2 preshared key or passphrase in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • An Ethernet cable is - Lexmark XM9145 | User's Guide - Page 48
item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display. Connecting the printer to a wireless network using Wi - Lexmark XM9145 | User's Guide - Page 49
connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field - Lexmark XM9145 | User's Guide - Page 50
is Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page. - Lexmark XM9145 | User's Guide - Page 51
Loading paper and specialty media 51 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" on page 242 and "Storing paper" on page 63. Setting the paper size and type From the - Lexmark XM9145 | User's Guide - Page 52
the correct position for the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the guides. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level - Lexmark XM9145 | User's Guide - Page 53
Loading paper and specialty media 53 4 Load the paper stack with the printable side faceup. Notes: • Load printable side facedown for duplex printing. • Load pre-punched paper with the holes toward the front or the left side of the tray. • Load letterhead with the header on the left side of the - Lexmark XM9145 | User's Guide - Page 54
Loading paper and specialty media 54 2 Adjust the guide to match the size of the paper you are loading. 3 Flex the sheets of paper back and forth to loosen them, and then fan them. - Lexmark XM9145 | User's Guide - Page 55
Loading paper and specialty media Without an optional finisher Two‑sided printing 55 With an optional finisher Two‑sided printing Note: For long-edge orientation, load letterhead faceup Note: For long-edge orientation, load letterhead faceup with the header on the right side of the feeder. with - Lexmark XM9145 | User's Guide - Page 56
" on page 51. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured. - Lexmark XM9145 | User's Guide - Page 57
Loading paper and specialty media 57 Creating a custom name for a paper type 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Type a custom paper type name, and then apply the changes. 3 Touch Custom Types, and then verify if the new custom paper type name has replaced the custom - Lexmark XM9145 | User's Guide - Page 58
the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com may significantly affect the print quality and cause jams or other paper feed problems. • Before loading the card stock on the tray, flex and fan - Lexmark XM9145 | User's Guide - Page 59
and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Before loading labels on the tray, flex and fan - Lexmark XM9145 | User's Guide - Page 60
specialty media guide 60 Tips to feed properly, and may cause jams. Note: Two‑sided printing is supported for 60-169 g/m2 (16-45‑lb) paper. Curl Curl is the and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it - Lexmark XM9145 | User's Guide - Page 61
guide resulting in fewer paper feeding problems and better print quality. paper prevents jams and helps ensure trouble‑free printing. To help avoid paper are not affected by the resin in toner. Inks that are oxidation‑set or an environmentally conscientious company, Lexmark supports the use of recycled - Lexmark XM9145 | User's Guide - Page 62
guide 62 • Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner required to make paper. Thus, Lexmark seeks to educate customers and the temperature in the printer fuser • Preprinted papers that require - Lexmark XM9145 | User's Guide - Page 63
and specialty media guide 63 For more information about Lexmark, visit www.lexmark.com. General sustainability printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes, types, and weights The following tables provide information on standard and optional - Lexmark XM9145 | User's Guide - Page 64
Paper and specialty media guide 64 Paper size Dimensions Standard Standard 2 x 500‑ 2500‑sheet 3000‑sheet .6 in.), and the length is from 148 mm (5.83 in.) to 458 mm (18 in.). Note: Banner is supported in the multipurpose feeder only if the width is up to 296.9 mm (11.69 in.), and the length is up - Lexmark XM9145 | User's Guide - Page 65
Paper and specialty media guide 65 Paper size Dimensions Standard mm (11.69 in.), and the length is up to 1219.2 mm (48 in.). Set the paper size to Universal. Paper sizes supported by the ADF and scanner glass Paper size Business card Dimensions 3 x 5 76.2 x 127 mm (3 x 5 in.) 4 x 6 - Lexmark XM9145 | User's Guide - Page 66
Paper and specialty media guide 66 Paper size A3 Dimensions ADF 297 x 420 mm (11.69 x 16.54 in.) ADF tray tray feeder Scanner Card Stock1 Transparencies2 X X X X X Recycled1 1 Paper is supported for two‑sided printing. 2 Print transparencies in batches of only up to 20 to prevent - Lexmark XM9145 | User's Guide - Page 67
Paper and specialty media guide 67 Paper type Glossy1 Standard Standard 2 x 500- 500‑sheet 500‑sheet "Tips on using transparencies" on page 60. Paper sizes, types, and weights supported by the finishers The printer engine supports 60-256 g/m2 (16-68‑lb) paper weights. Note: When a finisher is - Lexmark XM9145 | User's Guide - Page 68
Paper and specialty media guide 68 Supported paper sizes Paper size A6 A5 JIS B5 JIS B4 Staple finisher 3 3 Staple, hole punch finisher bin 1 3 3 Staple, hole punch finisher bin 2 X 2 Booklet finisher X X X Executive X - Lexmark XM9145 | User's Guide - Page 69
Paper and specialty media guide 69 Paper type Card Stock Staple finisher 2 Staple, hole punch finisher Booklet finisher X Transparency1 2 3 X on page 60. 2 Paper is supported only if the finisher stacks the paper but does not staple it. 3 Paper is supported only if the finisher stacks the - Lexmark XM9145 | User's Guide - Page 70
Printing 70 Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see "Setting up - Lexmark XM9145 | User's Guide - Page 71
darkness 1 From the home screen, navigate to: > Settings > Print Settings > Quality Menu 2 Adjust the toner darkness setting, and then save the changes. Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, - Lexmark XM9145 | User's Guide - Page 72
formatted with New Technology File System (NTFS) or any other file system are not supported. Recommended flash drives File type • Lexar FireFly (512MB and 1GB) • SanDisk Cruzer png Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. - Lexmark XM9145 | User's Guide - Page 73
Printing 73 Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Use - Lexmark XM9145 | User's Guide - Page 74
Printing 74 3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job. For Macintosh users 1 With a document open, select File > Print. 2 From the print options or Copies & Pages - Lexmark XM9145 | User's Guide - Page 75
Printing 75 Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control - Lexmark XM9145 | User's Guide - Page 76
Copying 76 Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, - Lexmark XM9145 | User's Guide - Page 77
Copying 77 Copying on transparencies or letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to, and then select the tray that contains the specialty media. - Lexmark XM9145 | User's Guide - Page 78
Copying 78 Customizing copy settings Copying to a different size 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to, and then select a new size for the copy. 4 - Lexmark XM9145 | User's Guide - Page 79
, touch Copy. 3 From the Scale area, touch or to decrease or increase the value by 1%. Touching "Copy to" or "Copy from" after setting Scale manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of the original document to - Lexmark XM9145 | User's Guide - Page 80
Copying 80 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies 1 Load an original document into the ADF - Lexmark XM9145 | User's Guide - Page 81
Copying 81 3 Load the next document into the ADF tray or on the scanner glass, and then touch Scan from automatic feeder or Scan from flatbed. Note: Change the scan job settings, if necessary. 4 If you have another document to scan, then repeat the previous step. Otherwise, touch Finish the job. - Lexmark XM9145 | User's Guide - Page 82
Copying 82 Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal‑size to letter‑size paper, set the "Copy from" and "Copy to" paper sizes automatically to scale - Lexmark XM9145 | User's Guide - Page 83
Copying 83 Using the advanced options • Advanced Duplex-This specifies the document orientation, one-sided or two-sided printing, and type of binding. • Advanced Imaging-This adjusts the Auto Center, Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan - Lexmark XM9145 | User's Guide - Page 84
E-mailing 84 E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo - Lexmark XM9145 | User's Guide - Page 85
E-mailing 85 Creating an e-mail shortcut Notes: • Make sure that E-mail Shortcuts is set to Display. From the home screen, touch Settings > Home screen customization > E-mail Shortcuts > Display > Submit. > Settings > General • To delete an e-mail shortcut, touch Delete now. > Manage - Lexmark XM9145 | User's Guide - Page 86
E-mailing 86 Sending an e‑mail using a shortcut number 1 Load an original document into the ADF tray or on the scanner glass. 2 Press #, and then enter the shortcut number using the keypad. 3 Touch Send It. Sending an e‑mail using the address book 1 Load an original document into the ADF tray or - Lexmark XM9145 | User's Guide - Page 87
E-mailing 87 Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name. Original Size This option lets you set the paper size of the documents you are going to e‑mail. When Original Size is set to - Lexmark XM9145 | User's Guide - Page 88
E-mailing 88 Page Setup This option lets you change the following settings: • Sides (Duplex)-This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation-This specifies - Lexmark XM9145 | User's Guide - Page 89
Faxing 89 Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or - Lexmark XM9145 | User's Guide - Page 90
Faxing 90 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the - Lexmark XM9145 | User's Guide - Page 91
telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings - Lexmark XM9145 | User's Guide - Page 92
Faxing 92 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall - Lexmark XM9145 | User's Guide - Page 93
Faxing 93 Connected to different wall jacks To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on - Lexmark XM9145 | User's Guide - Page 94
not receive faxes even if you have set it to receive faxes automatically. Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of - Lexmark XM9145 | User's Guide - Page 95
the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off the voice mail service when you are expecting a fax. This setting works best - Lexmark XM9145 | User's Guide - Page 96
to the printer, remove any installed adapter plug from the port of the printer, and then connect the telephone to the port. Scenario 3: VoIP telephone service - Lexmark XM9145 | User's Guide - Page 97
Faxing 97 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP - Lexmark XM9145 | User's Guide - Page 98
Faxing 98 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the - Lexmark XM9145 | User's Guide - Page 99
Faxing 99 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 - Lexmark XM9145 | User's Guide - Page 100
adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Lexmark adapter plug Part number 40X8519 - Lexmark XM9145 | User's Guide - Page 101
Faxing 101 Connecting the printer to a non‑RJ‑11 wall jack 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device - Lexmark XM9145 | User's Guide - Page 102
Faxing 102 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. NFN - Lexmark XM9145 | User's Guide - Page 103
Faxing 103 Connect the printer to any of the N ports. 1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and - Lexmark XM9145 | User's Guide - Page 104
telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer - Lexmark XM9145 | User's Guide - Page 105
are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Set Date and Time. 3 In the Manually Set Date & Time field, enter the current date and time. Note: The use of network time is recommended. 4 Click Submit. Configuring the printer to - Lexmark XM9145 | User's Guide - Page 106
driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options - Lexmark XM9145 | User's Guide - Page 107
Settings > Manage Shortcuts > Fax Shortcut Setup. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 3 Type a name for the shortcut, and then enter the fax number. Notes: • To create a multiple‑number shortcut, enter the fax numbers for - Lexmark XM9145 | User's Guide - Page 108
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 Adjust the fax darkness, and then touch Fax It. Viewing a fax log 1 Type - Lexmark XM9145 | User's Guide - Page 109
. Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer - Lexmark XM9145 | User's Guide - Page 110
Faxing 110 c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add. Forwarding a fax This option lets you print and forward received faxes to a fax number, e‑mail address, FTP site, or LDSS. 1 Open - Lexmark XM9145 | User's Guide - Page 111
Faxing 111 Page Setup This option lets you change the following settings: • Sides (Duplex)-This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax. • Orientation-This specifies the - Lexmark XM9145 | User's Guide - Page 112
Scanning 112 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing - Lexmark XM9145 | User's Guide - Page 113
Shortcut Setup 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. Note: If you enter a number that is already in use, then you are prompted to select another number. 5 Click - Lexmark XM9145 | User's Guide - Page 114
(such as magazine clippings). • Place the document facedown in the corner with the arrow. Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and printer are connected to the same network. 1 Open the printers folder, and then - Lexmark XM9145 | User's Guide - Page 115
Scanning 115 Understanding the scan options FTP This option lets you enter the IP address for the FTP destination. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. File Name This option lets you type a file name for the scan image. Save As Shortcut - Lexmark XM9145 | User's Guide - Page 116
Scanning 116 Page Setup This option lets you change the following settings: • Sides (Duplex)-This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation-This specifies the orientation of the original document, and then changes the Sides (Duplex) - Lexmark XM9145 | User's Guide - Page 117
Print Fonts Print Directory Print Demo Asset Report Event Log Summary Help Print All Guides Copy Guide E-mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Network/Ports Active NIC Standard Network1 Standard USB Parallel [x] Serial [x] SMTP Setup Manage Shortcuts - Lexmark XM9145 | User's Guide - Page 118
Understanding the printer menus 118 Paper menu Default Source menu Use Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope To Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure - Lexmark XM9145 | User's Guide - Page 119
Understanding the printer menus 119 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. - Lexmark XM9145 | User's Guide - Page 120
feeder. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure to "Cassette" for MP Feeder Type to appear as a menu. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) JIS B4 A3 11 x 17 Folio Statement Universal SRA3 12 x 18 Specify the - Lexmark XM9145 | User's Guide - Page 121
the factory default setting. Note: Only installed trays and feeders are listed in this menu. Configure MP menu Use Configure MP Cassette Manual First To Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the - Lexmark XM9145 | User's Guide - Page 122
relative texture of the card stock loaded. Notes: • Normal is the factory default setting. • The options appear only if card stock is supported. Specify the relative texture of the transparencies loaded. Note: Normal is the factory default setting. Specify the relative texture of the recycled paper - Lexmark XM9145 | User's Guide - Page 123
the relative texture of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported. Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the - Lexmark XM9145 | User's Guide - Page 124
set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for - Lexmark XM9145 | User's Guide - Page 125
Specify a paper type when Recycled is selected in other menus. Notes: • Paper is the factory default setting. • The custom media type must be supported by the selected tray or multipurpose feeder in order to print from that source. Custom Names menu Use Custom Name [x] To Specify a custom name for - Lexmark XM9145 | User's Guide - Page 126
either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. Bin Setup menu Use To Output Bin Standard Bin Bin [x]* Specify the default bin. Note: Standard Bin is the factory default - Lexmark XM9145 | User's Guide - Page 127
Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough/Cotton Bin Custom [x] Bin Select a bin for each supported paper type. For each type, select from the following options: Disabled Standard Bin Bin [x]* Note: Disabled is the factory default setting. * [x] can - Lexmark XM9145 | User's Guide - Page 128
of printed pages. Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed. Print a report containing information about the network printer settings, such as the TCP/IP address information. Note - Lexmark XM9145 | User's Guide - Page 129
Understanding the printer menus 129 Use Print Directory Asset Report To Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the flash memory or hard disk is working and installed correctly. - Lexmark XM9145 | User's Guide - Page 130
Understanding the printer menus 130 Use NPA Mode Off Auto Network Buffer Auto 3KB to [maximum size allowed] Job Buffering Off On Auto Mac Binary PS On Off Auto Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Set the printer to perform the special - Lexmark XM9145 | User's Guide - Page 131
/IP host name. Note: This can be changed only from the Embedded Web Server. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off - Lexmark XM9145 | User's Guide - Page 132
Understanding the printer menus 132 Use Gateway Enable DHCP On Off Enable RARP On Off Enable BOOTP On Off Enable AutoIP Yes No Enable FTP/TFTP Yes No Enable HTTP Server Yes No WINS Server Address Enable DDNS Yes No Enable mDNS Yes No DNS Server Address Backup DNS Server Address Backup DNS Server - Lexmark XM9145 | User's Guide - Page 133
Understanding the printer menus 133 Use Enable IPv6 On Off Auto Configuration On Off Set Hostname View Address View Router Address Enable DHCPv6 On Off To Enable IPv6 in the printer. Note: On is the factory default setting. Specify whether or not the network adapter accepts the automatic IPv6 - Lexmark XM9145 | User's Guide - Page 134
Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. Note: No is the factory default setting. View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed - Lexmark XM9145 | User's Guide - Page 135
Understanding the printer menus 135 Use NPA Mode On Off Auto USB Buffer Disabled Auto 3K to [maximum size allowed] Job Buffering Off On Auto Mac Binary PS On Off Auto ENA Address yyy.yyy.yyy.yyy ENA Netmask yyy.yyy.yyy.yyy To Set the printer to perform the special processing required for - Lexmark XM9145 | User's Guide - Page 136
Understanding the printer menus 136 Use ENA Gateway yyy.yyy.yyy.yyy To Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. Parallel [x] menu Note: This menu appears only when - Lexmark XM9145 | User's Guide - Page 137
It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting. • The - Lexmark XM9145 | User's Guide - Page 138
Understanding the printer menus 138 Use ENA Gateway yyy.yyy.yyy.yyy To Set the gateway information for an external print server. Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Note: This menu appears only when - Lexmark XM9145 | User's Guide - Page 139
Understanding the printer menus 139 Use Serial Buffer Disabled Auto 3K to [maximum size allowed] Job Buffering Off On Auto Protocol DTR DTR/DSR XON/XOFF XON/XOFF/DTR XONXOFF/DTRDSR Robust XON On Off To Set the size of the serial input buffer. Notes: • Auto is the factory default setting. • - Lexmark XM9145 | User's Guide - Page 140
Understanding the printer menus 140 Use Baud 1200 2400 4800 9600 19200 38400 57600 115200 138200 172800 230400 345600 Data Bits 7 8 Parity Even Odd None Ignore Honor DSR On Off To Specify the rate at which data can be received through the serial port. Notes: • 9600 is the factory default setting. - Lexmark XM9145 | User's Guide - Page 141
Understanding the printer menus 141 Use Use SSL Disabled Negotiate Required SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Device‑Initiated E‑mail None Use Device SMTP Credentials User‑Initiated E‑mail* None Use Device SMTP Credentials Use - Lexmark XM9145 | User's Guide - Page 142
Understanding the printer menus 142 Use Edit Building Blocks Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password PIN Edit Security Templates [list of available templates] Edit Access Controls Administrative Menus Function Access Apps Configuration - Lexmark XM9145 | User's Guide - Page 143
Understanding the printer menus 143 Use Security Reset Jumper No Effect Access controls="No Security" Reset factory security defaults LDAP Certificate Verification Demand Try Allow Never Minimum PIN Length 1-16 To Adjust the security settings. Notes: • No Effect means the reset has no effect on - Lexmark XM9145 | User's Guide - Page 144
Understanding the printer menus 144 Use To Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs. Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification. - Lexmark XM9145 | User's Guide - Page 145
Understanding the printer menus 145 Security Audit Log menu Use Export Log Delete Log Yes No Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Server [256 character string] Remote Syslog Port 1-65535 Remote Syslog Method Normal UDP Stunnel Remote Syslog Facility 0-23 Log - Lexmark XM9145 | User's Guide - Page 146
the file will be parsed or viewed. "LF (\n)" is the factory default setting. CR (\r) CRLF (\r\n) Set Date and Time menu Use Current Date and Time Manually Set Date and Time Time Zone To View the current date and time settings for the scanner. Enter the date and time. Note: Date/Time - Lexmark XM9145 | User's Guide - Page 147
Understanding the printer menus 147 Use Automatically Observe DST On Off Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable NTP On Off NTP Server Enable Authentication On Off To Set the scanner - Lexmark XM9145 | User's Guide - Page 148
Understanding the printer menus Settings menu General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Eco-Mode Off Energy - Lexmark XM9145 | User's Guide - Page 149
printer. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer documents, set Quiet Mode to Off. • Selecting Photo from the print driver may disable Quiet Mode and provide better print quality and full speed printing. - Lexmark XM9145 | User's Guide - Page 150
. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory - Lexmark XM9145 | User's Guide - Page 151
to display. • Default is the factory default setting for Message to Display. Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate - Lexmark XM9145 | User's Guide - Page 152
Understanding the printer menus Use Home screen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E‑mail E‑mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Profiles and Apps Bookmarks Jobs by user Forms and Favorites Card Copy Scan to Network MyShortcut Multi - Lexmark XM9145 | User's Guide - Page 153
Understanding the printer menus Use Audio Feedback Button Feedback On Off Volume 1-10 Show Bookmarks Yes No Allow Background Removal On Off Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Cartridge Alarm - Lexmark XM9145 | User's Guide - Page 154
Understanding the printer menus Use Timeouts Standby Mode Disabled 1-240 Timeouts Sleep Mode Disabled 1-120 Timeouts Print with Display off Allow printing with display off Display on when printing Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 - Lexmark XM9145 | User's Guide - Page 155
Understanding the printer menus Use Timeouts Print Timeout Disabled 1-255 Timeouts Wait Timeout Disabled 15-65535 Timeouts Job Hold Timeout 5-255 Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Error Recovery Max Auto Reboots 1-20 Print Recovery Auto Continue Disabled 5-255 - Lexmark XM9145 | User's Guide - Page 156
Understanding the printer menus Use Print Recovery Jam Recovery On Off Auto Print Recovery Jam Assist On Off Print Recovery Page Protect Off On Press Sleep Button Do Nothing Sleep Hibernate Press and Hold Sleep Button Do Nothing Sleep Hibernate 156 To Specify whether the printer reprints jammed - Lexmark XM9145 | User's Guide - Page 157
Understanding the printer menus 157 Use Factory Defaults Do Not Restore Restore Now Export Configuration Package Export To Restore the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. This keeps the user‑defined settings. • Restore Now - Lexmark XM9145 | User's Guide - Page 158
Understanding the printer menus 158 Use Paper Saver Off 2‑up Portrait 2‑up Landscape 4‑up Portrait 4‑up Landscape Print Page Borders On Off Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Punch Off 2 holes 3 holes 4 holes Staple Off 1 staple 2 staples To Copy two or four sheets of a document on one page. - Lexmark XM9145 | User's Guide - Page 159
Understanding the printer menus 159 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Copy To Source Tray [x] Auto Size Match - Lexmark XM9145 | User's Guide - Page 160
Understanding the printer menus 160 Use Output Bin Standard Bin Bin [x] Number of Copies 1-9999 Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Overlay Confidential Copy Draft Urgent Custom Off Custom Overlay Allow - Lexmark XM9145 | User's Guide - Page 161
Understanding the printer menus 161 Use Auto Center Off On Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror Image Off On Negative Image Off On Shadow Detail ‑4 to 4 Scan edge - Lexmark XM9145 | User's Guide - Page 162
Use Fax Name Fax Number Fax ID Fax Name Fax Number Enable Manual Fax On Off Memory Use All receive Mostly receive Equal Mostly send fax number. • Touch # 0 on the numeric keypad to go directly to the Manual Fax function. • Off is the factory default setting. Define the allocation of non-volatile - Lexmark XM9145 | User's Guide - Page 163
Understanding the printer menus 163 Use Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Fax Send Settings Use - Lexmark XM9145 | User's Guide - Page 164
Understanding the printer menus 164 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Sides (Duplex) Off Long edge Short edge Content - Lexmark XM9145 | User's Guide - Page 165
200 Behind a PABX Yes No Enable ECM Yes No Enable Fax Scans On Off Driver to fax Yes No Allow Save as Shortcut On Off Dial Mode Tone Pulse Max at the printer. Note: On is the factory default setting. Allow the print driver to send fax jobs. Note: Yes is the factory default setting. Save fax numbers - Lexmark XM9145 | User's Guide - Page 166
Understanding the printer menus 166 Use Scan Preview On Off Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for - Lexmark XM9145 | User's Guide - Page 167
On is the factory default setting. Fax Receive Settings Use Enable Fax Receive On Off Fax Job Waiting None Toner Toner and Supplies Rings to Answer 1-25 Auto Answer Yes No Manual Answer Code 0-9 Auto Reduction On Off Paper Source Auto Tray [x] Multipurpose Feeder Sides (Duplex) Off On To Allow the - Lexmark XM9145 | User's Guide - Page 168
Fax E‑mail FTP LDSS eSF Forward to Shortcut Block No Name Fax Off On Banned Fax List Holding Faxes Held Fax Mode Off Always On Manual Scheduled Fax Holding Schedule To Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Specify the - Lexmark XM9145 | User's Guide - Page 169
Understanding the printer menus 169 Use Punch Off On Staple Off 1 staple 2 staples 4 staples Enable Color Fax Receive On Off Fax Log Settings Use Transmission Log Print log Do not print log Print only for error Receive Error Log Print Never Print on Error Auto Print Logs On Off Log Paper Source - Lexmark XM9145 | User's Guide - Page 170
Understanding the printer menus 170 Use Log Output Bin Standard Bin Bin [x] Speaker Settings Use Speaker Mode Always Off On until Connected Always On Speaker Volume High Low Ringer Volume Off On Answer On Use All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only - Lexmark XM9145 | User's Guide - Page 171
Understanding the printer menus 171 Use Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.7 A-1a Content Type Text Graphics Text/Photo Photo Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Off On Resolution 75 dpi - Lexmark XM9145 | User's Guide - Page 172
Understanding the printer menus 172 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Sides (Duplex) Off Long edge Short edge JPEG - Lexmark XM9145 | User's Guide - Page 173
Understanding the printer menus 173 Use E‑mail images sent as Attachment Web Link Use Multi‑Page Tiff On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Multipurpose Feeder Log Output Bin Standard Bin Bin [x] E‑mail Bit Depth 1 bit 8 bit Custom Job - Lexmark XM9145 | User's Guide - Page 174
Understanding the printer menus 174 Use Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror - Lexmark XM9145 | User's Guide - Page 175
Understanding the printer menus 175 FTP Settings menu Use Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.7 A-1a Content Type Text Graphics Text/Photo Photo Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color - Lexmark XM9145 | User's Guide - Page 176
Understanding the printer menus 176 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Sides (Duplex) Off Long edge Short edge JPEG Quality - Lexmark XM9145 | User's Guide - Page 177
Understanding the printer menus 177 Use Use Multi‑Page TIFF On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Multipurpose Feeder Log Output Bin Standard Bin Bin [x] FTP bit Depth 1 bit 8 bit File Name Custom Job Scanning On Off Scan Preview On Off - Lexmark XM9145 | User's Guide - Page 178
Understanding the printer menus 178 Use Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror Image Off On Negative Image Off - Lexmark XM9145 | User's Guide - Page 179
Understanding the printer menus 179 Flash Drive menu Scan Settings Use Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.7 A-1a Content Type Text Graphics Text/Photo Photo Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other - Lexmark XM9145 | User's Guide - Page 180
Understanding the printer menus 180 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Sides (Duplex) Off Long edge Short edge JPEG Quality - Lexmark XM9145 | User's Guide - Page 181
Understanding the printer menus 181 Use Use Multi‑Page TIFF On Off Scan Bit Depth 1 bit 8 bit File Name Custom Job Scanning On Off Scan Preview On Off Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red - Lexmark XM9145 | User's Guide - Page 182
Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Note: (1,2,3) (1,2,3) is the - Lexmark XM9145 | User's Guide - Page 183
Hole Punch Off On Specify whether prints have punched holes. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple, hole punch finisher is installed. Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be made on the prints. Notes - Lexmark XM9145 | User's Guide - Page 184
Understanding the printer menus 184 Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,2,3) - Lexmark XM9145 | User's Guide - Page 185
Understanding the printer menus Use Print Area Normal Whole Page Download Target RAM Flash Disk Resource Save On Off Print All Order Alphabetical Oldest First Newest First 185 To Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print - Lexmark XM9145 | User's Guide - Page 186
Understanding the printer menus 186 Finishing menu Use Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1-999 Blank Pages Do Not Print Print Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Separator Sheets Off Between Copies Between Jobs Between Pages Separator Source Tray [x] - Lexmark XM9145 | User's Guide - Page 187
staple finisher is installed. Print a report that confirms that the staple finisher is functioning properly. Note: This menu appears only when a supported staple finisher is installed. Specify whether holes are created on printed outputs for the purpose of collecting the sheets in a binder or folder - Lexmark XM9145 | User's Guide - Page 188
Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both directions Toner Darkness 1-10 To Specify the number of holes to be created on the number of copies printed. • This menu appears only when a supported staple finisher is installed. To Specify the printed output resolution in dots - Lexmark XM9145 | User's Guide - Page 189
applied to images. Note: Auto is the factory default setting. Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: 0 is the factory default setting. Adjust the contrast of printed objects. Note: 0 is the factory default setting. Job - Lexmark XM9145 | User's Guide - Page 190
Understanding the printer menus 190 Use Log Action at Near Full None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Log Action - Lexmark XM9145 | User's Guide - Page 191
screen after the deletion. Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed turn off or reset the printer. Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end - Lexmark XM9145 | User's Guide - Page 192
Understanding the printer menus 192 Use Annotations Do Not Print Print PostScript menu Use Print PS Error On Off Lock PS Startup Mode On Off Font Priority Resident Flash/Disk PCL Emul menu Use Font Source Resident Disk Download Flash All Font Name Courier 10 To Print annotations in a PDF. Note: - Lexmark XM9145 | User's Guide - Page 193
set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets are shown. Change the point size for scalable typographic fonts. Notes: • 12 - Lexmark XM9145 | User's Guide - Page 194
Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 - Lexmark XM9145 | User's Guide - Page 195
Understanding the printer menus 195 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl - Lexmark XM9145 | User's Guide - Page 196
Fit Height/Width Fit Height Fit Width Orientation Portrait Landscape Reverse Portrait Reverse Landscape Help menu Menu item Print All Guides Copy Guide E‑mail Guide Fax Guide FTP Guide To Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be - Lexmark XM9145 | User's Guide - Page 197
Understanding the printer menus 197 Menu item Print Defects Guide Information Guide Supplies Guide Description Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Provides help - Lexmark XM9145 | User's Guide - Page 198
on one or two sides of the paper. Notes: • Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to http://support.lexmark.com. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple - Lexmark XM9145 | User's Guide - Page 199
General Settings > Eco‑Mode > select a setting Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start - Lexmark XM9145 | User's Guide - Page 200
the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server . 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be - Lexmark XM9145 | User's Guide - Page 201
or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region. 3 Follow the instructions on the computer screen. - Lexmark XM9145 | User's Guide - Page 202
. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note - Lexmark XM9145 | User's Guide - Page 203
Securing the printer 203 In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer-or its hard disk-is removed from your premises. • Degaussing-Flushes the hard disk with a - Lexmark XM9145 | User's Guide - Page 204
take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server-Security: Administrator's Guide at http://support.lexmark.com. - Lexmark XM9145 | User's Guide - Page 205
all areas of the printer are dry before sending a new print job. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Open the scanner cover. - Lexmark XM9145 | User's Guide - Page 206
Maintaining the printer 206 2 Wipe the areas shown with a soft or lint‑free cloth. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 3 Close the scanner cover. Cleaning the charger and the printhead lens 1 Open the bottom front door. - Lexmark XM9145 | User's Guide - Page 207
Maintaining the printer 207 2 Remove the waste toner bottle. 3 Locate the white tab. 4 Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times. - Lexmark XM9145 | User's Guide - Page 208
Maintaining the printer 208 5 Remove the printhead wiper. 6 Insert the wiper into the hole until it stops, and then slide it out. Repeat three times. 7 Put the wiper back to its holder. 8 Reinstall the waste toner bottle. 9 Close the bottom front door. - Lexmark XM9145 | User's Guide - Page 209
Maintaining the printer 209 Emptying the hole punch box 1 Open door H. 2 Remove and empty the hole punch box. - Lexmark XM9145 | User's Guide - Page 210
Maintaining the printer 210 3 Reinstall the hole punch box. 4 Close door H. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel - Lexmark XM9145 | User's Guide - Page 211
third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Ordering a toner cartridge Notes: • The estimated cartridge yield is based on approximately 5% coverage per page. • Extremely low print coverage - Lexmark XM9145 | User's Guide - Page 212
Staple cartridges Part number 25A0013 Ordering a 300K maintenance kit Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each part. Item Part number Maintenance kit 40X9669 Storing parts and supplies Storing supplies Choose a cool, clean - Lexmark XM9145 | User's Guide - Page 213
Maintaining the printer 213 Replacing supplies Replacing a photoconductor unit 1 Open the bottom front door. 2 Remove the waste toner bottle. - Lexmark XM9145 | User's Guide - Page 214
-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Install the - Lexmark XM9145 | User's Guide - Page 215
the printer 215 7 Lock the photoconductor unit. 8 Reinstall the waste toner bottle. 9 Close the bottom front door. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Note: The staple finisher is supported only in select printer models. 1 Press the latch on the - Lexmark XM9145 | User's Guide - Page 216
Maintaining the printer 216 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder. - Lexmark XM9145 | User's Guide - Page 217
Maintaining the printer 217 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Slide the finisher back into place. - Lexmark XM9145 | User's Guide - Page 218
Maintaining the printer 218 Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder. - Lexmark XM9145 | User's Guide - Page 219
Maintaining the printer 219 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the booklet maker until the holder clicks into place. 6 Push the booklet maker back into place, and then close the door - Lexmark XM9145 | User's Guide - Page 220
Maintaining the printer 220 Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder. - Lexmark XM9145 | User's Guide - Page 221
4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Close door H. Replacing the toner cartridge 1 Open the top front door. 2 Rotate the toner cartridge counterclockwise, and then pull it out. - Lexmark XM9145 | User's Guide - Page 222
Maintaining the printer 222 3 Unpack the new toner cartridge, remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer. 5 Rotate the cartridge clockwise to lock it into place. - Lexmark XM9145 | User's Guide - Page 223
Maintaining the printer 223 6 Close the top front door. 7 Clean the charger and the printhead lens. For more information, see "Cleaning the charger and the printhead lens" on page 206. Replacing the waste toner bottle 1 Open the bottom front door. - Lexmark XM9145 | User's Guide - Page 224
charger and the printhead lens. For more information, see steps 3-7 of "Cleaning the charger and the printhead lens" on page 206. 4 Unpack the new waste toner bottle. 5 Insert the new waste toner bottle into the printer until it clicks into place. 6 Close the bottom front door. - Lexmark XM9145 | User's Guide - Page 225
Maintaining the printer 225 Replacing the 300K maintenance kit Replacing the exhaust and ozone filters 1 Exhaust filter 2 Ozone filter Replacing the exhaust filter 1 Pull out the exhaust filter. 2 Unpack the new exhaust filter. - Lexmark XM9145 | User's Guide - Page 226
Maintaining the printer 226 3 Insert the new filter. Replacing the ozone filter 1 Pull out the ozone filter. 2 Unpack the new ozone filter. 3 Insert the new filter. - Lexmark XM9145 | User's Guide - Page 227
Maintaining the printer 227 Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Note: You can use the rollers stored in the compartment inside the standard trays. For more information, see "Storing the rollers" on page 212. 1 Turn off the printer. - Lexmark XM9145 | User's Guide - Page 228
Maintaining the printer 228 2 Remove all trays. • Standard tray • Optional 2 x 500‑ or 2500‑sheet tray Note: To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray. 3 Open door C. Make sure that it does not hit any cable attached to the printer. Note: If the - Lexmark XM9145 | User's Guide - Page 229
Maintaining the printer 229 4 Open door D. Notes: • You can only open door D if the optional 2 x 500‑ or 2500‑sheet tray is installed. • If the 3000‑sheet tray is installed, slide the tray to open the door. 5 Locate the rollers. - Lexmark XM9145 | User's Guide - Page 230
Maintaining the printer 230 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their right places. 8 Close doors C and D. 9 Insert the trays. Replacing the transfer module Note: Use the screwdriver located inside the bottom front - Lexmark XM9145 | User's Guide - Page 231
Maintaining the printer 231 1 Turn off the printer. 2 Open door C. Make sure that it does not hit any cable attached to the printer. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: - Lexmark XM9145 | User's Guide - Page 232
Maintaining the printer 232 4 Loosen the screws of the transfer module lock. 5 Remove the paper guide. 6 Lift the transfer module using the handles, and then pull it out completely. 7 Unpack the new transfer module. Warning-Potential Damage: Do not expose the - Lexmark XM9145 | User's Guide - Page 233
. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer module until it clicks into place. 9 Place the paper guide back into place. 10 Tighten the screws of the transfer module lock. 11 Reinstall the door stopper. 12 Close door C. Replacing the transfer roller 1 Open - Lexmark XM9145 | User's Guide - Page 234
Maintaining the printer 234 2 Pull out the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close door C. Resetting the maintenance counter 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the - Lexmark XM9145 | User's Guide - Page 235
Maintaining the printer 235 Replacing the ADF scan pad 1 Open the scanner cover. 2 Remove the ADF scan pad. 3 Unpack the new ADF scan pad, and then remove the packing materials. - Lexmark XM9145 | User's Guide - Page 236
Maintaining the printer 236 4 Lay the ADF scan pad flat on the scanner glass with the white area facedown. 5 Close the scanner cover to stick the ADF scan pad to the cover, and then open the cover. 6 Push the corners of the ADF scan pad to secure it into place. 7 Close the scanner cover. - Lexmark XM9145 | User's Guide - Page 237
Maintaining the printer 237 Moving the printer CAUTION-POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid - Lexmark XM9145 | User's Guide - Page 238
Maintaining the printer 238 • If necessary, use a cart with a surface large enough to support the full dimensions of the printer. • Keep the printer in an upright position. • Avoid jarring movements. Shipping the printer When shipping the printer, use the original packaging. - Lexmark XM9145 | User's Guide - Page 239
to be notified on, and then type the e‑mail addresses. 5 Click Submit. Note: For information on setting up the e‑mail server, contact your system support person. Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer - Lexmark XM9145 | User's Guide - Page 240
Managing the printer 240 Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The - Lexmark XM9145 | User's Guide - Page 241
Managing the printer 241 Notification Non Continuable Stop1,2 Description The printer stops processing jobs when the supply condition is reached. The supply must be replaced to continue printing. 1 The printer generates an e-mail about the status of the supply when supply notification is enabled - Lexmark XM9145 | User's Guide - Page 242
is below the maximum paper fill indicator. • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into - Lexmark XM9145 | User's Guide - Page 243
Clearing jams 243 • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control panel. • Store - Lexmark XM9145 | User's Guide - Page 244
Clearing jams 244 Area name 6 Door H 7 Finisher bins 8 Door J 9 Area G Area name Control panel message What to do ADF [x]-page jam, press latch at area E to open Open the ADF top door, and then remove ADF's top cover. [28y.xx] the jammed paper. Multipurpose feeder [x]‑page jam, clear - Lexmark XM9145 | User's Guide - Page 245
Clearing jams 245 [x]‑page jam, clear jammed paper from multipurpose feeder. [200.xx] 1 Remove all paper from the multipurpose feeder. 2 Remove the jammed paper. 3 Open door C to remove any paper fragments. Note: Make sure that door C does not hit any cable attached to the printer. 4 Close door - Lexmark XM9145 | User's Guide - Page 246
Clearing jams 246 • Fuser area • Below the fuser area • Duplex area • Above the duplex area - Lexmark XM9145 | User's Guide - Page 247
Clearing jams 247 3 Open the standard trays, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the trays and door C. [x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx] 1 Slide the 3000‑sheet tray. - Lexmark XM9145 | User's Guide - Page 248
: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. • Fuser area • Below the - Lexmark XM9145 | User's Guide - Page 249
Clearing jams 249 • Duplex area • Above the duplex area 4 Open the standard trays, and then locate the jammed paper. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the trays and door C. 7 Slide the 3000‑sheet tray back into place. [x]‑page jam, open door - Lexmark XM9145 | User's Guide - Page 250
Clearing jams 250 Note: Make sure that all paper fragments are removed. 2 Open the optional tray, and then locate the jammed paper. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the tray and door D. - Lexmark XM9145 | User's Guide - Page 251
Clearing jams 251 [x]‑page jam, slide the 3000‑sheet tray and open door D. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Open door D, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open the optional tray, and then locate the jammed paper. 4 Remove the jammed - Lexmark XM9145 | User's Guide - Page 252
Clearing jams 252 5 Close the tray and door D. 6 Slide the 3000‑sheet tray back into place. [x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark XM9145 | User's Guide - Page 253
Clearing jams 253 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close door F. 5 Open door C. Make sure that it does not hit any cable attached to the printer. 6 Remove the jammed paper from any of the following locations: - Lexmark XM9145 | User's Guide - Page 254
Clearing jams 254 Note: Make sure that all paper fragments are removed. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. • Fuser area • Below the fuser area • Duplex area - Lexmark XM9145 | User's Guide - Page 255
Clearing jams 255 • Above the duplex area 7 Close door C, and then slide the 3000‑sheet tray back into place. [x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx] 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are - Lexmark XM9145 | User's Guide - Page 256
Clearing jams 256 3 Open door H. 4 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper. - Lexmark XM9145 | User's Guide - Page 257
Clearing jams 257 • Areas H1 and H2 • Areas H3 and H4 • Area H6 5 Close Door H. 6 Open door C, and then remove the jammed paper. Note: Make sure that door C does not hit any cable attached to the printer. - Lexmark XM9145 | User's Guide - Page 258
Clearing jams 258 Notes: • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 7 Close door C. [x]‑page jam, press latch to access area G. Leave paper in bin. [40y.xx] 1 Remove all paper from the staple finisher - Lexmark XM9145 | User's Guide - Page 259
Clearing jams 259 2 Press the latch and slide the staple finisher to the left, and then remove the jammed paper. Notes: • Make sure that all paper fragments are removed. • If necessary, turn spinner wheel G1 downward to feed jammed paper into the finisher bin, and then remove the paper. - Lexmark XM9145 | User's Guide - Page 260
Clearing jams 260 3 Slide the finisher back into place. 4 Open door C, and then remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that door C - Lexmark XM9145 | User's Guide - Page 261
Clearing jams 261 [x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93] 1 Remove all paper from the staple finisher bin. 2 Press the latch on the staple finisher, and then slide the finisher to the left. 3 Remove the staple cartridge holder. - Lexmark XM9145 | User's Guide - Page 262
Clearing jams 262 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 5 Press the staple guard down until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to - Lexmark XM9145 | User's Guide - Page 263
Clearing jams 263 7 Push the cartridge holder into the finisher until the holder clicks into place. 8 Slide the finisher back into place. - Lexmark XM9145 | User's Guide - Page 264
Clearing jams 264 [x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx-428.xx] If the jammed paper is located under door G, then open the door and remove the paper. 1 Open door J, and then lift handle J1. 2 Open door H. - Lexmark XM9145 | User's Guide - Page 265
Clearing jams 265 3 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper. • Areas H1 and H2 - Lexmark XM9145 | User's Guide - Page 266
Clearing jams 266 • Areas H3 and H4 • Area H6 4 Using handle H5, pull out the booklet maker. 5 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. - Lexmark XM9145 | User's Guide - Page 267
Clearing jams 267 • Area H8 • Area H9 - Lexmark XM9145 | User's Guide - Page 268
Clearing jams 268 • Area H10 6 Push the booklet maker back into place. 7 Close door H. 8 Open door C, and then remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. - Lexmark XM9145 | User's Guide - Page 269
Clearing jams 269 [x]‑page jam, press latch at area E to open ADF's top cover. [28y.xx] 1 Remove all original documents from the ADF tray. 2 Open the top ADF top cover. 3 Remove jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the cover. 5 Open the scanner cover, and - Lexmark XM9145 | User's Guide - Page 270
Clearing jams 270 7 Close the door. 8 Close the scanner cover. - Lexmark XM9145 | User's Guide - Page 271
Troubleshooting 271 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch - Lexmark XM9145 | User's Guide - Page 272
Troubleshooting 272 • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Change [paper source] to [paper type] [ - Lexmark XM9145 | User's Guide - Page 273
Troubleshooting 273 Disk full [62] Try one or more of the following: • From the drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, - Lexmark XM9145 | User's Guide - Page 274
Troubleshooting it back on. If the message appears again, then contact your system support person. Fax server 'To Format' not set up. Contact system administrator. Properties or the Print dialog settings. • Check the length and width guides and make sure that the paper is loaded properly in the tray - Lexmark XM9145 | User's Guide - Page 275
Troubleshooting 275 Insert hole punch box Insert the hole punch box into the finisher collating the rest of the print job. • Cancel the current print job. Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear - Lexmark XM9145 | User's Guide - Page 276
Troubleshooting 276 Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size - Lexmark XM9145 | User's Guide - Page 277
Troubleshooting 277 Load Multipurpose Feeder with [custom type name] [paper one or more of the following: • Replace or insert the staple cartridge in the finisher. For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on the printer control - Lexmark XM9145 | User's Guide - Page 278
Troubleshooting 278 Load staples [G11, G12] Try one or more of the following: • Replace or insert the staple cartridge into the finisher. For instructions For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. - Lexmark XM9145 | User's Guide - Page 279
Troubleshooting 279 • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Not enough free space in flash memory for resources [52] Try one or more of the following: • From the control panel, touch - Lexmark XM9145 | User's Guide - Page 280
Troubleshooting 280 Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] - Lexmark XM9145 | User's Guide - Page 281
toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner - Lexmark XM9145 | User's Guide - Page 282
http://support.lexmark.com or contact your service representative, and then report the message. Replace missing photoconductor [31.xy] Install the missing photoconductor unit to clear the message. For more information, see "Replacing a photoconductor unit" on page 213. Replace missing waste toner - Lexmark XM9145 | User's Guide - Page 283
Troubleshooting 283 Replace paper pick rollers in [paper source], use parts and instructions in tray lexmark.com. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction - Lexmark XM9145 | User's Guide - Page 284
required, use ADF Kit [80] The printer is scheduled for maintenance. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Scanner maintenance required soon, use ADF Kit [80] Contact customer - Lexmark XM9145 | User's Guide - Page 285
Troubleshooting 285 • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. Standard USB port disabled [56] Try one or more of the following: • - Lexmark XM9145 | User's Guide - Page 286
Troubleshooting 286 Tray [x] paper size unsupported Replace with a supported paper size. Unformatted flash detected [53] and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Waste toner bottle nearly full [82.xy] - Lexmark XM9145 | User's Guide - Page 287
Troubleshooting 287 Solving printer problems Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the - Lexmark XM9145 | User's Guide - Page 288
Troubleshooting 288 Action Yes No Step 7 driver. Go to step 12. Install the correct printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support - Lexmark XM9145 | User's Guide - Page 289
Troubleshooting 289 Printer display is blank Action Step 1 Press the Sleep button on the printer control panel. Yes No The problem is solved. then turn the printer back on. The problem is solved. Turn off the printer, and then contact customer support. Do Please wait and Ready appear on the - Lexmark XM9145 | User's Guide - Page 290
Troubleshooting 290 Action Yes No Step 4 The problem is solved. a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print - Lexmark XM9145 | User's Guide - Page 291
Troubleshooting 291 Action Yes No Step 2 Check the cable and the ISP connection. The problem is solved. Contact customer support. a Use the If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below - Lexmark XM9145 | User's Guide - Page 292
Troubleshooting 292 Action Yes No Step 4 Check if the tray is available in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Adding available - Lexmark XM9145 | User's Guide - Page 293
on avoiding jams. For more information, see "Avoiding support. jams" on page 242. b Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? No The problem is solved. The problem is solved. The problem is solved. Paper jam message remains after jam is - Lexmark XM9145 | User's Guide - Page 294
Troubleshooting 294 Solving print problems Printing problems Confidential and other held jobs do not For more information, see "Printing confidential and other held jobs" on page 73. Step 2 The problem is solved. Go to step 3. The print job may contain a formatting error or invalid data. • - Lexmark XM9145 | User's Guide - Page 295
a dry environment. Contact customer Note: Printing on envelopes with high moisture content can seal the support. flaps. b Resend the print job. Does the envelope seal when printing? No The problem is solved. Error message about reading the flash drive appears Action Step 1 Check if the flash - Lexmark XM9145 | User's Guide - Page 296
Troubleshooting 296 Incorrect characters print Action Step 1 Make sure that the printer wrong paper Action Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the job print from the correct tray or - Lexmark XM9145 | User's Guide - Page 297
the number and complexity of images, and the number of pages in the job. Contact customer support. Did the job print and collate correctly? Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. Go to step 2. a Check if the print options for the PDF output are - Lexmark XM9145 | User's Guide - Page 298
Troubleshooting 298 Print job takes longer than expected Action Yes No Step 1 a Disable Eco‑Mode. From the control panel, step 6. Did the job print? Step 6 Install additional printer memory, and then resend the print job. The problem is solved. Contact customer support. Did the job print? - Lexmark XM9145 | User's Guide - Page 299
Troubleshooting 299 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the " on page 45. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Contact customer support. Do the jobs print? - Lexmark XM9145 | User's Guide - Page 300
size indicators on the paper guides are aligned with the paper size indicators on the tray. b Resend the print job. Do the trays link correctly? Step 2 The problem is solved. Contact customer a From the printer control panel, set the paper size and type in the Paper support. menu to match the - Lexmark XM9145 | User's Guide - Page 301
Troubleshooting 301 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: > Reports > Print Fonts 2 Touch PCL - Lexmark XM9145 | User's Guide - Page 302
Troubleshooting 302 Action Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct positions exposure to light may cause print quality problems. b Resend the print job. Contact customer support. Is the page or image clipped? No The problem is solved. Do one or more of - Lexmark XM9145 | User's Guide - Page 303
Troubleshooting 303 Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 a From the Quality menu on the control panel, decrease the toner darkness. b Resend the print job. Yes No The problem job. The problem is solved. Contact customer support. Did the gray - Lexmark XM9145 | User's Guide - Page 304
Troubleshooting 304 Action Yes Step 1 Go to step 2. a Make sure that your software print job. Contact customer support. Do horizontal voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. Incorrect - Lexmark XM9145 | User's Guide - Page 305
Troubleshooting 305 Action Yes No Step 1 The problem is solved. a Move the width and length guides in the tray to the job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides in the - Lexmark XM9145 | User's Guide - Page 306
Troubleshooting 306 Action Step 4 a Remove the paper from the tray, and then turn wrapper until you use it. b Resend the print job. Contact customer support. Is the paper still curled? No The problem is solved. The problem is solved. Printer is printing blank pages Action Yes Step 1 a Check - Lexmark XM9145 | User's Guide - Page 307
Troubleshooting Action Step 3 Replace the photoconductor unit, and then resend the print job. Is the printer still printing blank pages? Printer is printing solid black pages 307 Yes Contact customer support. No The problem is solved. Action Yes Step 1 a Reinstall the photoconductor unit. - Lexmark XM9145 | User's Guide - Page 308
is solved. Do print irregularities still appear? Step 7 Contact customer The problem is solved. Replace the photoconductor unit, and then resend the print job. support or your service Warning-Potential Damage: Do not expose the photoconductor unit representative. to direct light for more - Lexmark XM9145 | User's Guide - Page 309
Troubleshooting 309 Print is too dark Action Step 1 a From the Quality menu on the control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes Go to step 2. No The problem is solved. Is the print still too dark? Step 2 Go to step 3. a From - Lexmark XM9145 | User's Guide - Page 310
Troubleshooting , and then resend the print job. Contact customer support. Warning-Potential Damage: Do not expose the photoconductor problem is solved. The problem is solved. The problem is solved. Print is too light Action Step 1 a From the Quality menu on the control panel, increase the toner - Lexmark XM9145 | User's Guide - Page 311
and the printhead lens. b Resend the print job. Go to step 7. The problem is solved. Is the print still too light? Step 7 Replace the photoconductor unit, and then resend the print job. Contact customer support. Warning-Potential Damage: Do not expose the photoconductor unit to direct light - Lexmark XM9145 | User's Guide - Page 312
Troubleshooting customer a Replace the 300K maintenance kit if the distance between the defects support. is equal to either of the following: • 62.65 mm (2.47 defects still appear on prints? No The problem is solved. The problem is solved. The problem is solved. Shadow images appear on prints - Lexmark XM9145 | User's Guide - Page 313
Troubleshooting and then resend the print job. Contact customer support. Warning-Potential Damage: Do not expose the problem is solved. The problem is solved. The problem is solved. Skewed print AAABBBC)CCDDD)EEE Action Yes Step 1 Go to step 2. a Move the width and length guides - Lexmark XM9145 | User's Guide - Page 314
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b Resend the print job. Go to step 5. Do streaked horizontal lines appear on prints? - Lexmark XM9145 | User's Guide - Page 315
Troubleshooting 315 Action Step 6 Replace the photoconductor unit, and then resend the print job. Do streaked horizontal lines appear on prints? Yes Contact customer support. No The problem is solved. Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge - Lexmark XM9145 | User's Guide - Page 316
Step 6 Replace the photoconductor unit, and then resend the print job. Contact customer support. Do streaked vertical lines appear on prints? No The problem is solved. The problem is solved. The problem is solved. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step - Lexmark XM9145 | User's Guide - Page 317
Troubleshooting 317 Action Step 3 Replace the photoconductor unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Yes No The problem is solved. Contact customer support. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes Step 1 - Lexmark XM9145 | User's Guide - Page 318
Troubleshooting 318 Transparency print quality is poor Action Yes Step 1 Go type of transparency. b Resend the print job. Contact customer support. Is the print quality still poor? No Set the paper type to Transparency. The problem is solved. Uneven print density Action Step 1 a Clean the - Lexmark XM9145 | User's Guide - Page 319
Troubleshooting 319 Action Step 1 a Make sure your software program is using a correct fill . Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. - Lexmark XM9145 | User's Guide - Page 320
Troubleshooting 320 Solving copy problems Copier does not respond Action Step 1 Check if an grounded electrical outlet? Step 3 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Did Performing Self Test and - Lexmark XM9145 | User's Guide - Page 321
Troubleshooting 321 Poor copy quality Action Step 1 Check if an error or and then check for print quality problems. a From the Copy menu, adjust the toner darkness. b If the print remains faded, then replace the toner cartridge. Go to step 5. See "Print quality problems" on page 301. Is the - Lexmark XM9145 | User's Guide - Page 322
Troubleshooting 322 Action Step 8 Check for missing or faded text on prints. support. The problem is solved. Solving fax problems Caller ID is not shown Action Contact your telephone company to check if your telephone line is subscribed to the caller ID service. Notes: • If your region supports - Lexmark XM9145 | User's Guide - Page 323
Troubleshooting 323 Cannot send or receive a fax Action Step 1 Check if an • Answering machine Go to step 5. Securely connect the cables. Are the cable connections secure? Step 5 The problem is solved. a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. 2 Listen - Lexmark XM9145 | User's Guide - Page 324
or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make sure you volume to check if you hear a dial tone. Step 8 The problem is solved. Temporarily disconnect other equipment (such as answering machines, - Lexmark XM9145 | User's Guide - Page 325
Troubleshooting 325 Action Yes No Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service problem is solved. Contact customer support. Can you send or send faxes? Step 2 The problem is solved. Go to step The problem is solved. Contact customer support. • - Lexmark XM9145 | User's Guide - Page 326
receive faxes? Step 3 Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. The problem is solved. Contact customer support. Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables - Lexmark XM9145 | User's Guide - Page 327
Troubleshooting 327 Action a From the home screen, navigate to: > Settings > General and then touch Next. f Select Fax and E‑mail, and then touch Next. Yes No The problem is solved. Contact customer support. Are fax and e‑mail functions set up? Received fax has poor print quality Action Step 1 - Lexmark XM9145 | User's Guide - Page 328
Troubleshooting 328 Action Step 2 Decrease the problem is solved. Go to step 3. Is the fax print quality satisfactory? Step 3 The problem is solved. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Contact customer support - Lexmark XM9145 | User's Guide - Page 329
Troubleshooting 329 Solving scanner problems Cannot scan from a computer Action Yes Step 1 Go to or photo. Contact customer Make sure the document or photo is loaded facedown on the scanner support. glass in the upper left corner. Is the document or photo loaded correctly? No Load the - Lexmark XM9145 | User's Guide - Page 330
Troubleshooting for print quality problems. • From the Copy menu, adjust the toner darkness. • When the print becomes faded, replace the toner cartridge. Go to problems" on page 301. Change the Content Type and Content Source settings to match the document being scanned. Contact customer support - Lexmark XM9145 | User's Guide - Page 331
Troubleshooting 331 Action Step 3 Check if the document or photo you want to scan . c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact customer support. Scanning takes too long or freezes the computer Action Step 1 Check if other applications - Lexmark XM9145 | User's Guide - Page 332
Troubleshooting 332 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step Step 7 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Are the printer and scanner working? - Lexmark XM9145 | User's Guide - Page 333
Troubleshooting 333 Solving home screen application problems An application error has occurred Action Yes No appear in the log? Contact customer support. Step 2 Resolve the error. Is the application working now? The problem is solved. Contact customer support. Embedded Web Server does not - Lexmark XM9145 | User's Guide - Page 334
: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to - Lexmark XM9145 | User's Guide - Page 335
and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www - Lexmark XM9145 | User's Guide - Page 336
International, Inc., registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett- - Lexmark XM9145 | User's Guide - Page 337
accordance with the instruction manual, may cause XM9155), 55 (XM9165); Two-sided: 55 (XM9145, XM9155), 56 (XM9165) Scanning 57 (XM9145); 56 (XM9155, XM9165) Copying 53 (XM9145); 54 (XM9155); 55 (XM9165) Ready 29 (XM9145); 31 (XM9155, XM9165) Values are subject to change. See www.lexmark - Lexmark XM9145 | User's Guide - Page 338
of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product complies with the India E-Waste (Management and Handling - Lexmark XM9145 | User's Guide - Page 339
(EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature Shipping temperature Storage temperature normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to - Lexmark XM9145 | User's Guide - Page 340
hard‑copy output from electronic inputs. One-sided: 865 (XM9145), 925 (XM9155), 985 (XM9165); Two-sided: 790 (XM9145), 850 (XM9155), 890 (XM9165) The product is generating hard‑copy output from hard‑copy higher than the average. Values are subject to change. See www.lexmark.com for current values. - Lexmark XM9145 | User's Guide - Page 341
Notices 341 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, - Lexmark XM9145 | User's Guide - Page 342
740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY to your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. - Lexmark XM9145 | User's Guide - Page 343
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC - Lexmark XM9145 | User's Guide - Page 344
as a major nationwide problem. It is recommended for the Facsimile User Instructions. The grant of a services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service within any 30 minute period for any single manual call initiation, and • The equipment shall - Lexmark XM9145 | User's Guide - Page 345
lines in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l'utilisation d'un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour toute - Lexmark XM9145 | User's Guide - Page 346
. Modular component notice This product may contain the following modular component(s): Lexmark Regulatory Type/Model LEX-M01-005; FCC ID:IYLLEXM01005; IC:2376A- of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows - Lexmark XM9145 | User's Guide - Page 347
entraîner un fonctionnement indésirable. Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur , Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium - Lexmark XM9145 | User's Guide - Page 348
MT NL NO PL PT RO SE SI SK TR UK Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve adavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav - Lexmark XM9145 | User's Guide - Page 349
Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable , are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if - Lexmark XM9145 | User's Guide - Page 350
Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer - Lexmark XM9145 | User's Guide - Page 351
actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited Counter Mode (GCM) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in - Lexmark XM9145 | User's Guide - Page 352
Notices 352 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service. - Lexmark XM9145 | User's Guide - Page 353
Symbols [x] maintenance kit very low [80.xy] 278 [x]‑page jam, clear manual feeder. [200.xx] 245 [x]‑page jam, detach the 3000‑sheet tray print driver 45 ADF scan pad replacing 235 adjusting copy quality 79 adjusting printer display brightness 200 adjusting Sleep mode 200 adjusting toner darkness - Lexmark XM9145 | User's Guide - Page 354
Custom Scan Sizes menu 125 Custom Types menu 125 customer support contacting 334 D darkness copy options 82 e‑mail options 87 service fax setup 98 directory list printing 75 Disk full [62] 273 Disk full, scan job canceled 273 Disk must be formatted for use in this device 273 display troubleshooting - Lexmark XM9145 | User's Guide - Page 355
problem accessing 333 setting up e‑mail alerts 239 Embedded Web Server-Security: Administrator's Guide ‑ or region‑specific 99 digital telephone service 98 DSL connection 95 standard telephone line set up. Contact system administrator. 274 fax troubleshooting caller ID is not shown 322 can receive - Lexmark XM9145 | User's Guide - Page 356
control panel 107 distinctive ring service 104 fax setup 90 forwarding finisher supported paper sizes 67 supported paper types 67 supported 199 H hardware options, adding print driver 45 held jobs 73 printing from troubleshooting 290 Internal Solutions Port changing port settings 49 troubleshooting - Lexmark XM9145 | User's Guide - Page 357
Index 357 L labels, paper tips 59 letterhead copying on 77 loading, multipurpose feeder 59 loading, trays 59 line filter 95 LINE port 44 linking trays 56, 57 Load [paper source] with [custom string] [paper orientation] 276 Load [paper source] with [custom type name] [paper orientation] 276 Load [ - Lexmark XM9145 | User's Guide - Page 358
on prints 314 streaked vertical lines 315 toner fog or background shading appears on prints 316 toner rubs off 317 toner specks appear on prints 317 transparency print quality is poor 318 uneven print density 318 white streaks 318 print quality, troubleshooting cleaning the charger 206 cleaning the - Lexmark XM9145 | User's Guide - Page 359
306 printer messages [x] maintenance kit very low [80.xy] 278 [x]‑page jam, clear manual feeder. [200.xx] 245 [x]‑page jam, detach the 3000‑sheet tray and open Insufficient memory to collate job [37] 275 Insufficient memory to support Resource Save feature [35] 275 Insufficient memory, some Held - Lexmark XM9145 | User's Guide - Page 360
hub, please remove 273 Waste toner bottle nearly full [82.xy] 286 Weblink server not set up. Contact system administrator. 286 printer options troubleshooting internal option is not detected 289 internal print server 290 Internal Solutions Port 290 tray problems 291 USB/parallel interface card 292 - Lexmark XM9145 | User's Guide - Page 361
86 recycled paper using 61, 198 recycling Lexmark packaging 201 Lexmark products 200 toner cartridges 201 reducing a copy 79 Reinstall missing 31.xy] 282 Replace missing waste toner bottle [82.xy] 282 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 - Lexmark XM9145 | User's Guide - Page 362
Network setting up 24 using 112 scan troubleshooting cannot scan from a computer 329 partial Scanner disabled. Contact system administrator if problem persists. [840.02] 284 or region‑specific 99 digital telephone service 98 DSL connection 95 standard telephone Lexmark 211 using recycled paper - Lexmark XM9145 | User's Guide - Page 363
58 tips on using letterhead 59 toner cartridge ordering 211 replacing 221 toner cartridges recycling 201 toner darkness adjusting 71 Too many flash options support 334 fax and e‑mail functions are not set up 326 solving basic printer problems 287 the scanner does not respond 332 troubleshooting - Lexmark XM9145 | User's Guide - Page 364
USB hub, please remove 273 USB port 44 USB/parallel interface card troubleshooting 292 using Forms and Favorites 70 using Hibernate mode 199 using recycled erasing 203 volatility statement of 202 W waste toner bottle ordering 211 replacing 223 Waste toner bottle nearly full [82.xy] 286 Weblink
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XM9100 Series
User's Guide
June 2014
www.lexmark.com
Machine type(s):
7421
Model(s):
039, 239, 439