Lexmark XM9145 User's Guide - Page 331

Troubleshooting 331 Action Step 3 Check if the document or photo you want to scan is open in another application or being used by another user. Yes Close the file you are scanning. No Go to step 4. Is the file you want to scan open by another application or user? Step 4 Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings. Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. Scanner unit does not close Action Check if there are obstructions in the scanner unit. a Lift the scanner unit. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact customer support. Scanning takes too long or freezes the computer Action Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Yes Go to step 2. Does scanning still take too long or freeze the computer? Step 2 Select a lower scan resolution. Contact customer support. Does scanning still take too long or freeze the computer? No The problem is solved. The problem is solved.