Lexmark XM9145 User's Guide - Page 330
Scan job was not successful, Step 3
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Troubleshooting 330 Action Step 3 Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Yes Go to step 4. Is the scanner glass clean? Step 4 Check the placement of the document or photo. Make sure that the document or photo is loaded facedown on the scanner glass in the upper left corner. Go to step 5. Is the document or photo loaded correctly? Step 5 Send a print job, and then check for print quality problems. • From the Copy menu, adjust the toner darkness. • When the print becomes faded, replace the toner cartridge. Go to step 6. Is the print quality satisfactory? Step 6 Go to step 7. Check the scan settings. From the Scan screen, make sure that the Content Type and Content Source settings are correct for the document being scanned. Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Increase the scan resolution settings for a higher‑quality output. Problem solved. Did the increased resolution produce a higher‑quality output? No See "Cleaning the scanner glass" on page 205. Place the document or photo facedown on the scanner glass in the upper left corner. See "Print quality problems" on page 301. Change the Content Type and Content Source settings to match the document being scanned. Contact customer support. Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Yes Go to step 2. No Connect the cables properly. Are the cables securely connected? Step 2 Check if the file name is already in use. Change the file name. Go to step 3. Is the file name already in use?
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