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Lexmark Z1520 User's Guide - Page 95

Printer is not able to communicate with the computer, Wrong printer is attached - printer drivers

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7 Click OK. 8 Click Close. 9 Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. 10 Click OK. Restart the host computer and the remote computer Try printing again. Printer is not able to communicate with the computer The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on. Wrong printer is attached The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the printer. Printer is out of paper 1 Load paper. 2 Press . Updating the printer software The printer software needs to be updated to run properly. 1 Start Windows. 2 When the desktop appears, insert the software CD for Windows. The installation screen appears. 3 Click Install. 4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Bidirectional communication is not established The printer and computer may not be able to exchange data. These are possible solutions. Try one or more of the following: Make sure there is no problem with the connections For more information, see "Cable is not connected, is loose, or is damaged" on page 92. Make sure the printer is receiving power If the button is not lit, the printer may not be receiving power. • Plug the printer into a different outlet. • If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet. 95

Section	Page
Contents	3
Introduction	9
Finding information about the printer	9
Operating system notice	12
Wireless network compatibility	12
Setting up the printer	13
Checking the box contents	13
Understanding the parts of the printer	14
Installing the printer software	16
Understanding the printer software	17
Security Information	19
Networking	20
General networking	20
Networking overview	20
Common home network configurations	20
What information do I need and where do I find it?	22
Finding the MAC address	22
Printing a network setup page	23
Wireless networking	23
Finding IP addresses	23
Assigning an IP address	24
Configure IP address	24
Finding the signal strength	24
Tips for using network adapters	24
Types of wireless networks	24
Advanced wireless setup	25
Creating an ad hoc wireless network using Windows	25
Adding a printer to an existing ad hoc wireless network using Windows	27
Loading paper and original documents	28
Loading paper	28
Loading envelopes	28
Loading labels	29
Loading greeting cards, index cards, photo cards, and postcards	29
Loading transparencies	30
Loading iron-on transfers	30
Loading custom-size paper	30
Loading banner paper	31
Printing	32
Printing basic documents	32
Printing a document	32
Printing a Web page	32
Printing photos or images from a Web page	33
Printing multiple copies of a document	33
Collating copies	34
Printing the last page first (reverse page order)	34
Printing multiple pages on one sheet (N-Up)	34
Printing documents or photos from a removable storage device	35
Pausing print jobs	35
Canceling print jobs	35
Printing specialty documents	35
Choosing compatible specialty paper types	35
Printing envelopes	36
Printing greeting cards, index cards, photo cards, and postcards	36
Printing a document as a poster	36
Printing an image as a poster	37
Printing a booklet	37
Assembling a booklet	38
Printing on custom-size paper	38
Printing iron-on transfers	38
Printing transparencies	39
Printing a banner	39
Changing printer settings	39
Saving and deleting print settings	39
Resetting the printer to factory default settings	40
Printing on both sides of the paper (duplexing)	40
Understanding the two-sided printing (duplexing) function	40
Printing on both sides of the paper (duplexing) automatically	41
Printing on both sides of the paper (duplexing) manually	41
Working with photos	43
Retrieving and managing photos	43
Inserting a memory card	43
Inserting a flash drive	44
Connecting a PictBridge-enabled digital camera	45
Transferring all photos from a memory card using the computer	45
Transferring selected photos from a memory card using the computer	46
Transferring all photos from a CD or flash drive using the computer	46
Transferring selected photos from a CD or flash drive using the computer	46
Changing the Productivity Studio temporary files preferences	47
Changing the Productivity Studio searched folders preferences	47
Changing the Productivity Studio library preferences	47
Changing the Productivity Studio transfer settings	48
Editing photos	48
Cropping a photo	48
Rotating a photo	48
Changing the Resolution / Size of a photo	48
Applying One-Click Auto Fixes to a photo	49
Reducing the red-eye effect in a photo	49
Blurring/Sharpening a photo	49
Enhancing a photo	50
Changing the Hue / Saturation of a photo	50
Changing the Gamma Value of a photo or image	50
Despeckling a photo	50
Changing the Brightness / Contrast settings of a photo	51
Applying a color effect to a photo	51
Printing photos	51
Printing photos from a CD or removable storage device using the computer	51
Viewing / Printing photos from the Productivity Studio	52
Printing Photo Packages	52
Creating Photo Greeting Cards	52
Printing all photos from a memory device	53
Using a PictBridge-enabled digital camera to control printing photos	54
Printing photos from a digital camera using DPOF	55
Creating and viewing a slideshow	55
Maintaining the printer	56
Installing print cartridges	56
Removing a used print cartridge	57
Using genuine Lexmark print cartridges	58
Refilling print cartridges	58
Aligning the print cartridges	59
Cleaning the print cartridge nozzles	59
Wiping the print cartridge nozzles and contacts	59
Cleaning the exterior of the printer	60
Preserving the print cartridges	61
Ordering supplies	61
Ordering print cartridges	61
Ordering paper and other supplies	61
Troubleshooting	63
Setup Troubleshooting	63
Power button is not lit	63
Power light is blinking	64
Duplex light is blinking	64
Power light and duplex light are blinking alternately	64
Software does not install	66
Page does not print	67
Solving printer communication problems	68
Understanding Warning levels	68
Removing and reinstalling the software	68
Enabling the USB port	69
Wireless troubleshooting	69
How do I find out what type of security my network is using?	69
Wi-Fi indicator light is orange	70
Wi-Fi indicator light is blinking orange during installation	70
Wi-Fi indicator light is not lit	72
Check your security keys	74
Printer is configured correctly, but cannot be found on the network	74
Wireless network printer does not print	75
Wireless printer is no longer working	76
Changing wireless settings after installation	77
Resetting an internal wireless print server to factory default settings	77
Network printer does not show up in the printer selection list during installation	78
Wireless Setup Utility cannot communicate with the printer during installation (Windows users only)	78
Checking your network name (Windows users only)	79
Ping the access point	79
Ping the printer	80
Run the Wireless Setup Utility (Windows users only)	80
Changing wireless settings after installation (Windows users only)	81
Check printer ports (Windows users only)	81
Print troubleshooting	81
Partial document or photo prints	81
Improving print quality	81
Poor text and graphic quality	82
Poor quality at the edges of the page	83
Print speed is slow	83
Skewed print	84
Photo smudges	84
Checking the print cartridges	84
Ink levels seem incorrect	84
Ink levels seem to go down too quickly	85
A blank or incorrect page prints	85
Characters on printout are missing or unexpected	85
Colors on printout are faded or differ from colors on the screen	86
Glossy photo paper or transparencies stick together	86
Page prints with different fonts	86
Print is too dark or smudged	87
Printed characters are improperly formed or are not aligned correctly	87
Printouts have alternating bands of light and dark print	87
Transparencies or photos contain white lines	88
Vertical straight lines are not smooth	88
White lines appear in graphics or solid black areas	88
Checking the printer status	89
Checking printer readiness	89
Checking the Spool Settings for banner printing	90
Resolving font problems	90
Printer is busy printing another job	91
Ready or Busy Printing is listed as the status	91
Printing a test page	91
Test page does not print	92
Cable is not connected, is loose, or is damaged	92
Printer is plugged in but does not print	93
Printer is trying to print to File	93
Printer cannot communicate with computers over peer-to-peer network	93
Printer is not able to communicate with the computer	95
Wrong printer is attached	95
Printer is out of paper	95
Updating the printer software	95
Bidirectional communication is not established	95
Experiencing poor quality or incorrect output	96
Cannot print from a memory card or flash drive	96
Cannot print from digital camera using PictBridge	96
Partial photo prints when using a PictBridge-enabled digital camera	97
Jams and misfeeds troubleshooting	97
Paper jam in the printer	97
Paper jam in the paper support	97
Paper jam in the duplex unit	98
Paper or specialty media misfeeds	99
Printer does not feed paper, envelopes, or specialty media	99
Banner paper jams	100
Paper continues to jam	100
Duplex unit does not operate correctly	101
Cartridge carrier jam	101
Memory card troubleshooting	102
Memory card cannot be inserted	102
Nothing happens when memory card is inserted	102
Photos do not transfer from a memory card across a wireless network	103
Error messages on the computer screen	104
Clearing error messages	104
Left/Right Cartridge Missing	104
Communication not available	104
General Printing Problem	105
Ink Low	105
Out of Memory	105
Out of Paper	105
Fixing a printing failure	105
Print File Error	106
Unsupported file types found on memory card	106
Paper Jam	106
Multiple All-In-Ones found	106
Notices	107
Product information	107
Edition notice	107
UNITED STATES GOVERNMENT RIGHTS	107
Trademarks	107
Conventions	108
Federal Communications Commission (FCC) compliance information statement	108
Exposure to radio frequency radiation	108
European Community (EC) directives conformity	109
Industry Canada notice	109
European EC directives conformity statement for radio products	109
Noise emission levels	111
Waste from Electrical and Electronic Equipment (WEEE) directive	111
Product disposal	111
Temperature information	111
ENERGY STAR	112
Power consumption	112
Product power consumption	112
Power Saver	112
Off mode	112
Total energy usage	112
Statement of Limited Warranty	112
LEXMARK LICENSE AGREEMENTS	114
Networking glossary	117