Linksys EFG80 User Guide - Page 21

Instant GigaDriveTMSeries Appendix A: Troubleshooting 1. The GigaDrive Utility can't find my Instant GigaDrive. • Check that the GigaDrive is properly installed, that the LAN connections are secure, and that the GigaDrive is powered ON. • If you are using a router, make sure that your PC and the Instant GigaDrive are on the same network segment. • Make sure that your PC has the TCP/IP network protocol loaded. This is done by checking the Network option of the Control Panel. If an entry for TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft TCP/IP to add it. 2. The GigaDrive is configured, but I can't find it in Network Neighborhood. • Go to the Find function in the Start menu. Choose Computer, then enter the GigaDrive's name. In Windows 2000, go to Files and Folders to search the Computer option. • If this doesn't work, choose the Network option of the Control Panel to check that a TCP/IP protocol is installed. If it isn't installed, use Add Protocol - Microsoft - TCP/IP to install it. In Windows 2000, click on Install, not Add. In Windows NT, click on the Protocols tab, then Add. • Check the network Bindings. First, ensure that the TCP/IP protocol is bound to your Network card (NIC). Then, select your Network card in the Control Panel, click Properties, and choose the Bindings tab. If TCP/IP is not bound (checked), check it. • Ensure that the TCP/IP -> Network card entry is bound to the Client for Microsoft Networks service. Select the TCP/IP entry for your Network Card, click Properties, and then choose the Bindings tab. If Client for Microsoft Networks is not bound (checked), check it. • If you don't have a router, ensure that your IP Address is compatible with the Instant GigaDrive's. This means it needs to be in the same address range (e.g. 192.168.1.3 to 192.168.1.254) and using the same Subnet Mask (e.g. 255.255.255.0) • If you do have a router, check that your Gateway IP Address is set correctly. Ask your LAN administrator for the correct value. • Change the name back to the default Gigadrive name. 36 EtherFast 10/100 Instant GigaDrive 3. When I click on the GigaDrive icon in Network Neighborhood, I'm prompted for a password. This can happen in the following situations: • Your Windows Logon name is recognized by the GigaDrive, but your Logon password is not. Simply enter your GigaDrive password, or make your Windows password the same as the GigaDrive password. • Your Windows Logon name is not recognized by the GigaDrive, defaulting you to guest access rights. Ask the GigaDrive Administrator to create a user name for you. (Use the same name as your Logon name.) • You do not have access permission for this share. Ask the GigaDrive Administrator to grant you access. 4. When using the Web interface, some of the data will not fit on the screen, and there is no scroll bar. • You are likely using extra-large fonts in your Browser or in Windows. To change your browser's font size, select View from your web-browser's menu, and change the font size there. To change the size of your Windows fonts, go to Display in the Control Panel. Choose Settings, then click the Advanced button. Change the font size to either Small or Large. Both should work. 5. A print job does not print and no error message is displayed. • The amount of free disk space on the GigaDrive is probably not sufficient to spool (queue) the print job. The GigaDrive's disk usage can be checked using the Status - Disk screen on the GigaDrive's Administrator interface. If this is the problem, you must delete some print jobs. 1. Select Printer from the Status menu of the GigaDrive's Administrator interface. 2. Use the Delete Current Job option to delete the current print job, or Delete All Jobs to delete all print jobs. 37