Logitech Harmony Touch User's Guide - Page 42

Support Logitech Harmony Touch Troubleshooting Harmony Touch Harmony Touch is not Detected by my Computer If you've connected your Harmony Touch, but it does not appear to be connected, try the following steps. After each step, try plugging in the device again. • Ensure that the USB cable is plugged into your computer and into your Harmony Touch. While it will successfully be able to charge, the Harmony Touch will not be detected when connected to your computer through the charging cradle. • Ensure that you are not connecting through a USB hub. If you are, connect the cable directly to a computer USB port. • Unplug the USB cable from your computer, and plug it in again. Unplug the USB cable from your Harmony device, and plug it in again. • Restart your remote by holding the Off button pressed for 15 seconds • Completely close your browser, start your browser again, and return to myharmony.com. • Plug the USB cable into a different USB port of your computer. • Disable any anti-virus, firewall, or pop-up blocker programs. • Restart your computer. • Try using a different computer to connect the Harmony device. Devices do not Respond to Harmony Touch at All If one of your devices is not responding to IR commands, verify the following • Ensure the device is capable of receiving infrared commands. Certain devices, such as the Sony PlayStation 3 or Nintendo Wii are Bluetooth devices. MyHarmony will warn you about devices that have special control requirements by placing a yellow exclamation mark next to the device. • Certain cable or satellite boxes are programmed to receive radio frequency (RF) commands in addition to infrared, and may be set to only receive RF commands out of the box. For more information, pleaser refer to your device's user manual. • Ensure the device that is not reacting to IR commands is powered, turned on and, if need be, set to the correct input. Harmony Touch does not Charge The Harmony Touch displays a charging notification on its screen when placed in its charging cradle or connected to a computer. If you are unable to charge your Harmony Touch, verify the following: • Verify the USB cable is firmly connected to the charging cradle, and that the other side is securely connected to your wall outlet. • Verify that neither side of the connectors or the body of the cable is damaged. • Make sure the contacts on the remote and on the charging cradle are clean and free of any external substance such as dust. • Restart your remote by holding the Off button pressed for 15 seconds. 38