Logitech Harmony Touch User's Guide - Page 43

Logitech Harmony Touch Harmony Touch does not Control Devices Properly Refer to the Help sections above and to the 'Solving common problems using your Harmony Touch' section below. Solving Common Problems Using Your Harmony Touch If your Harmony Touch consistently does not turn devices on or off properly, the following tips may help: • Always exclusively use your Harmony Touch to control your devices. Do not use other remotes to control your devices, or manually turn them on or off or change inputs. The Harmony Touch is unable to track changes that it does not make and will continue to assume your devices are in the state that it has left them in. This may cause devices to power on/off or switch inputs irregularly when an activity is started. • Make sure you keep your remote pointed at your devices until all your devices are on and tuned to the correct input. A message on the remote will prompt you to keep your remote pointed at your devices until it is finished sending commands to your devices. Depending on your activity, the Harmony Touch may send power commands to your devices very rapidly after the activity is launched. Keeping the remote carefully pointed at your devices immediately after starting an activity will help ensure the power and other commands reach your devices successfully. • Make sure the IR receivers on your devices are unobstructed and that the remote can communicate with them by line of sight. • If your TV does not go to the right input, or does not go to any input, try increasing the power on delay for your television. This feature is accessible in your remote's Settings menu and in your myharmony.com account. See the Delays section for more information. • If one or more activities consistently do not set your devices to the correct power states or inputs, use the Help button to attempt to resolve the issue you are experiencing. If the Help feature is able to resolve your problems, but you keep experiencing issues whenever the same activity starts or stops, review the settings for this activity in your myharmony.com account to ensure it is configured properly. Get Support Contacting Customer Support To view the available support options, please visit http://myharmony.com/MartiniWeb/Support/Options Finding Answers to Questions Visit our knowledgebase at http://www.logitech.com/support/universal-remotes Getting Help with Online Setup Many screens and pages presented to you during the online setup contain 'Learn more' or 'Help' links designed to provide additional information or assistance with various features Using the On-Remote Help The on-remote Help can provide assistance if starting an activity did not set your devices to their expected states. Please see the sections on Help for more information; also see 'Solving problems using your Harmony Touch' for some common reasons for problems you may be experiencing. Logitech's Harmony Remote User Forums Visit the Harmony Remote User Forums located at http://forums.logitech.com/t5/Harmony-UniversalRemotes/ct-p/harmony_remote_controls 39