Logitech Transporter SE Owners Guide - Page 17

Troubleshooting - pack

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32 Logitech® • Storage temperature range -20° to 45° C (-4° to 113° F) • Maximum humidity (operating) 95% Troubleshooting The following tips and answers to frequently asked questions will help resolve problems you may encounter. You can find answers to additional questions on our web site at http://faq.slimdevices.com/. How do I get back to the Transporter Setup menu? Press and hold the LEFT arrow for five seconds to bring Transporter back to the setup menu. How do I reset Transporter to factory default settings? Plug the power connector into Transporter while holding down the ADD button on the remote until you see Factory Reset followed by the Welcome To Transporter prompt. The player doesn't obtain an IP address. Check all your network connections, and make sure that the DHCP server is running. Try a different ethernet cable, even if the hub indicates a good link. Make sure you are using the latest firmware for your router or access point. Can I connect Transporter directly to my computer? You can connect Transporter directly to your computer (without a local network or hub) using an ethernet crossover cable. You can purchase a crossover cable at most retail computer stores. Configure your network adaptor and Transporter with static IP addresses so that they can find each other. Visit http://faq.slimdevices.com and search for crossover for additional information. I can't enter my wireless password. If your network is using WEP encryption, you'll need the hexadecimal WEP key for your wireless network. Hexadecimal keys are either 10 or 26 digits of 0-9 or the letters A to F. Some wireless access points or routers use text passwords for WEP. The configuration software for your wireless device can show the key in hexadecimal. Airport users can use Airport Admin Utilities. Use the Base Station menu to find the Equivalent Network Password and use the value displayed. The web interface won't come up, even though Transporter is working. Try using the following URL: http://127.0.0.1:9000/. (Be sure to type the "http://" part, as some versions of Internet Explorer require it when accessing a URL by IP address.) My Transporter is not seen by SlimServer ("Player not found") but it does appear to be working properly. Your Transporter is probably connected to SqueezeNetwork, rather than your local SlimServer. To tell if this is the case, go to the main menu (tap the LEFT arrow a couple of times), and see Transporter™ Owner's Guide 33 if the first line of the display says "SqueezeNetwork (X of Y)". If it does, press down until you see Sign Off and press the RIGHT arrow. How do I find the IP address of the computer where I have installed SlimServer? On Windows: Click Start > Run, type in cmd and hit enter. In the DOS window, type ipconfig and hit enter. On Mac OS X: Go to System Preferences > Network. Under the 'Show:' drop-down, pick the network interface you are using, then click TCP/IP. Your IP address will be displayed. On Linux or UNIX: Open up a shell and type ifconfig and hit enter. Transporter can't connect to my computer running SlimServer. This could be due to a firewall being active on the computer. Macintosh: You will have to create a new exception in the built-in firewall to allow the Transporter to connect to SlimServer. To do this: 1. Open System Preferences > Sharing, and click 'Firewall' 2. Click 'New...' to create a new rule 3. For 'Port Name:' choose 'Other' 4. For 'Port Number, Range or Series:' type '3483, 9000' 5. For 'UDP Port Number(s):' specify '3483' (Mac OS 10.4 only) 6. For 'Description:', type 'SlimServer' 7. Click OK, and ensure that your new exception is checked on Windows: Windows XP Service Pack 2 turns on a built-in firewall by default. You will need to configure the firewall to allow access to SlimServer. To do this: 1. Go to Control Panel 2. Click Security Center 3. Click Windows Firewall under 'Manage security settings for:' 4. Click the Exceptions tab Add an exception for the following three ports by clicking 'Add Port...': • Port number: 3483 (TCP) - Name: SlimServer Control • Port number: 3483 (UDP) - Name: SlimDiscovery • Port Number: 9000 (TCP) - Name: SlimServer Web Third-Party Firewalls: Instructions for configuring common firewall applications, including Norton Personal Firewall, Norton Internet Security, ZoneAlarm, McAfee Security

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32
Logitech
®
33
Transporter
™
Owner’s Guide
•
Storage temperature range -20° to 45° C (-4° to 113° F)
• Maximum humidity (operating) 95%
Troubleshooting
The following tips and answers to frequently asked questions will help resolve problems
you may encounter. You can find answers to additional questions on our web site at
.
How do I get back to the Transporter Setup menu?
Press and hold the
LEFT
arrow for five seconds to bring Transporter back to the setup menu.
How do I reset Transporter to factory default settings?
Plug the power connector into Transporter while holding down the
ADD
button on the remote
until you see
Factory Reset
followed by the
Welcome To Transporter
prompt.
The player doesn’t obtain an IP address.
Check all your network connections, and make sure that the DHCP server is running. Try a
different ethernet cable, even if the hub indicates a good link. Make sure you are using the
latest firmware for your router or access point.
Can I connect Transporter directly to my computer?
You can connect Transporter directly to your computer (without a local network or hub) using
an ethernet crossover cable. You can purchase a crossover cable at most retail computer
stores. Configure your network adaptor and Transporter with static IP addresses so that they
can find each other. Visit
and search for crossover for additional
information.
I can’t enter my wireless password.
If your network is using WEP encryption, you’ll need the hexadecimal WEP key for your
wireless network. Hexadecimal keys are either 10 or 26 digits of 0-9 or the letters A to F. Some
wireless access points or routers use text passwords for WEP. The configuration software for
your wireless device can show the key in hexadecimal. Airport users can use Airport Admin
Utilities. Use the Base Station menu to find the Equivalent Network Password and use the value
displayed.
The web interface won’t come up, even though Transporter is working.
Try using the following URL:
. (Be sure to type the “
http://
” part, as
some versions of Internet Explorer require it when accessing a URL by IP address.)
My Transporter is not seen by SlimServer (“Player not found”) but it does appear to
be working properly.
Your Transporter is probably connected to SqueezeNetwork, rather than your local SlimServer.
To tell if this is the case, go to the main menu (tap the LEFT arrow a couple of times), and see
if the first line of the display says “SqueezeNetwork (X of Y)”. If it does, press down until you
see Sign Off and press the
RIGHT
arrow.
How do I find the IP address of the computer where I have installed SlimServer?
On Windows: Click Start > Run, type in cmd and hit enter. In the DOS window, type
ipconfig
and hit enter.
On Mac OS X: Go to System Preferences > Network. Under the ‘Show:’ drop-down, pick the
network interface you are using, then click TCP/IP. Your IP address will be displayed.
On Linux or UNIX: Open up a shell and type
ifconfig
and hit enter.
Transporter can’t connect to my computer running SlimServer.
This could be due to a firewall being active on the computer.
Macintosh:
You will have to create a new exception in the built-in firewall to allow the
Transporter to connect to SlimServer. To do this:
1.
Open System Preferences > Sharing, and click ‘Firewall’
2.
Click ‘New...’ to create a new rule
3.
For ‘Port Name:’ choose ‘Other’
4.
For ‘Port Number, Range or Series:’ type ‘3483, 9000’
5.
For ‘UDP Port Number(s):’ specify ‘3483’ (Mac OS 10.4 only)
6.
For ‘Description:’, type ‘SlimServer’
7.
Click OK, and ensure that your new exception is checked on
Windows:
Windows XP Service Pack 2 turns on a built-in firewall by default. You will need to
configure the firewall to allow access to SlimServer. To do this:
1.
Go to Control Panel
2.
Click Security Center
3.
Click Windows Firewall under ‘Manage security settings for:’
4.
Click the Exceptions tab
Add an exception for the following three ports by clicking ‘Add Port...’:
• Port number: 3483 (TCP) - Name: SlimServer Control
• Port number: 3483 (UDP) - Name: SlimDiscovery
• Port Number: 9000 (TCP) - Name: SlimServer Web
Third-Party Firewalls:
Instructions for configuring common firewall applications,
including Norton Personal Firewall, Norton Internet Security, ZoneAlarm, McAfee Security