Mackie Mix5 Owners Manual - Page 16
Appendix A: Service Information - mixer repair
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Mix5 • Mix8 • Mix12FX Appendix A: Service Information Warranty Service If you think your Mix Series mixer has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.720trees.com) where you will find lots of useful information such as FAQs and other documentation. You may find the answer to the problem without having to send your mixer away. Bad Output • Is the associated level knob (if any) turned up? • If it's one of the main outs, try unplugging all the others. For example, if it's the left main out, unplug the RCA and CR left outputs. If the problem goes away, its not the mixer. • If a left speaker is presumed dead, switch the left and right cords, at the mixer's main outs. If the left speaker is still not working, it's not the mixer. Troubleshooting Noise Power • Our favorite question: is the power switch on? Ha, fooled you! There is no power switch! • Is the external power supply securely plugged into the power connector on the back of the Mix Series mixer? • Is the external power supply securely plugged into an AC power strip? Make sure the power to the power strip is turned on. • Are all the lights out in the building? • Turn the channel level and aux return knobs down, one by one. If the sound disappears, it's either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it's from your whatever. Bad Channel • Is the gain set correctly? • Is the level knob turned up? • Try the same source signal in another channel, set up exactly like the suspect channel. • Check that the pan knob is set correctly. • Check the EQ and the low-cut switch. Repair For warranty service, refer to the warranty information on page 23. Non-warranty service is available at a factoryauthorized service center. To locate the nearest service center, visit www.720trees.com, click "Contact Tech Support" and select "Locate a Service Center or Distributor" [3]. Service for a Mix Series mixer living outside the United States may be obtained through local dealers or distributors. If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area. 16 Mix5 • Mix8 • Mix12FX