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Netgear AX3000-Nighthawk User Manual - Page 135

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Nighthawk AX4 4-Stream AX3000 WiFi 6 Router If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet, you no longer need to run that software after installing your router. Troubleshoot Internet browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access. If your Internet service provider (ISP) sets a usage limit, they might charge you for the overage. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Restart the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. Changes are not saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser's cache. Troubleshooting 135 User Manual

Section	Page
Contents	3
1. Hardware Setup	8
Unpack your router	9
Top panel LEDs and buttons	9
Rear panel	11
Router label	12
Position your router	12
Position the Antennas	14
Cable your router	14
2. Connect to the Network and Access the Router	16
Connect to the network	17
Connect to the network using a wired connection	17
Find and connect to the WiFi network	17
WiFi connection using WPS	17
Types of logins	18
Use a web browser to access the router	18
Automatic Internet Setup	18
Log in to the router	20
Install and manage your router with the Nighthawk app	20
Change the language	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually set up the Internet connection	23
Specify an Internet connection without a login	23
Specify an Internet connection that uses a login	25
Specify IPv6 Internet connections	26
Requirements for entering IPv6 addresses	27
Use auto detect for an IPv6 Internet connection	27
Set up an IPv6 6to4 tunnel Internet connection	28
Set up an IPv6 pass-through Internet connection	30
Set up an IPv6 fixed Internet connection	30
Set up an IPv6 DHCP Internet connection	32
Set up an IPv6 PPPoE Internet connection	33
Use auto config for an IPv6 Internet connection	35
Set up an IPv6 6rd Internet connection	36
Manage the MTU size	38
MTU concepts	38
Change the MTU size	39
4. Control Access to the Internet	41
Enable access control to allow or block access to the Internet	42
Use keywords to block Internet sites	43
Block services from the Internet	45
Delete keywords from the blocked list	46
Prevent blocking on a trusted computer	46
Manage network access control lists	47
Schedule when to block Internet sites and services	48
Set up security event email notifications	49
5. Manage Your Router	51
Update the router firmware	52
Check for new firmware and update the router	52
Manually upload firmware to the router	53
Change the admin password	54
Enable admin password recovery	54
Recover the admin password	55
View information about the router and the Internet and WiFi settings	56
Display the statistics of the Internet port	57
Check the Internet connection status	58
View and manage logs of router activity	59
View devices currently on the network	60
Monitor Internet traffic	60
Manage the router configuration file	62
Back up the settings	62
Erase the settings	62
Restore the settings	63
Manage remote access	64
Set up remote management	64
Use remote access	65
Remotely access your router using the Nighthawk app	65
Disable LED blinking or turn off LEDs	66
Set your time zone	66
Return the router to its factory default settings	67
Use the Reset button	67
Erase the settings	68
6. Manage Network Settings	69
View or change the WAN settings	70
Set up a default DMZ server	71
Change the Router’s Device Name	72
Change the LAN TCP/IP settings	72
Specify the IP addresses that the router assigns	74
Disable the DHCP server feature in the router	75
Manage reserved LAN IP addresses	76
Reserve an IP address	76
Edit a reserved IP address	77
Delete a reserved IP address entry	77
Use the WPS Wizard for WiFi connections	78
Specify Basic WiFi Settings	79
Change the WiFi Mode	80
Change the Transmission Power Control	81
Change the WiFi password or the WiFi security	82
Set up a guest WiFi network	84
Control the WiFi radios	86
Use the WiFi On/Off button	87
Enable or disable the WiFi radios	87
Set up a WiFi schedule	88
Specify WPS settings	88
Set up the router as a WiFi access point	89
Set up a bridge for a port group or VLAN tag group	91
Set up a bridge for a port group	91
Set up a bridge for a VLAN tag group	92
Set up an IPTV port	93
Manage custom static routes	94
Set up a static route	95
Edit a static route	96
Delete a static route	97
Enable or disable implicit beamforming	97
Enable or disable airtime fairness	98
7. Optimize Performance	100
Use Dynamic QoS to optimize Internet traffic management	101
Enable Dynamic QoS	101
Enable or disable the automatic QoS database update	102
Manually update the dynamic QoS database	102
Improve network connections with Universal Plug and Play	103
Wi-Fi Multimedia Quality of Service	104
Enable or disable AX WiFi	105
Enable or disable Smart Connect	106
8. Use VPN to Access Your Network	108
Set up a VPN connection	109
Specify VPN Service in the Router	109
Install OpenVPN Software	110
Install OpenVPN Software on Your Windows Computer	110
Install OpenVPN Software on Your Mac Computer	113
Install OpenVPN Software on an iOS Device	114
Install OpenVPN Software on an Android Device	114
Use a VPN Tunnel on Your Windows Computer	115
Use VPN to Access Your Internet Service at Home	117
Set Up VPN Client Internet Access in the Router	117
Block VPN Client Internet Access in the Router	118
Use a VPN Tunnel to Access Your Internet Service at Home	119
9. Manage Port Forwarding and Port Triggering	120
Manage Port Forwarding to a Local Server	121
Set Up Port Forwarding to a Local Server	121
Add a Custom Port Forwarding Service	122
Edit a Port Forwarding Service	123
Delete a Port Forwarding Entry	124
Application Example: Make a Local Web Server Public	124
How the Router Implements the Port Forwarding Rule	125
Port Triggering	125
Add a Port Triggering Service	126
Enable Port Triggering	127
Application Example: Port Triggering for Internet Relay Chat	127
10. Troubleshooting	129
Quick tips	130
Sequence to restart your network	130
Check the power adapter and Ethernet cable connections	130
Check the WiFi settings	130
Check the network settings	130
Troubleshoot with the LEDs	131
Standard LED behavior when the router is powered on	131
Power LED is off or blinking	131
LEDs never turn off	131
Internet or Ethernet LAN port LEDs are off	132
WiFi LED is off	132
You cannot log in to the router	132
You cannot access the Internet	133
Troubleshoot Internet browsing	135
Changes are not saved	135
Troubleshoot WiFi connectivity	136
Troubleshoot your network using the ping utility	136
Test the LAN path to your router	136
Test the path from a Windows-based computer to a remote device	137
11. Supplemental Information	139
Factory Settings	140