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Netgear C7000 Genie Apps User Manual - Page 12

Use Desktop genie to Fix an Internet Connection Problem

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4. Select Internet. NETGEAR genie Apps 5. In the Speed Test field, type the URL for a website. 6. Click the Speed Test button. The download speed from the website displays. Use Desktop genie to Fix an Internet Connection Problem  To fix an Internet connection problem: 1. Open the app that you use to manage your WiFi connections. 2. Locate your home network and join it. 3. Click the genie icon on your desktop or in the Windows taskbar. The Home screen displays. 4. Select Internet. If your Internet connection is not working, the Internet pane on the Home screen is red. The genie app tries to detect and fix the problem: The screen adjusts based on the results: Manage Your Internet Connection 12

Section	Page
NETGEAR genie Apps	1
Contents	3
1. Getting Started	5
Install NETGEAR genie Apps on Smartphones and Tablets	6
Install the NETGEAR genie Desktop App on a Computer	7
Use the genie App to Log In to Your Router	7
Use Desktop genie to Log In to Your Router	8
Use the genie App to View Information About the App and the Router	8
Use Desktop genie to View Information about the App and the Router	9
2. Manage Your Internet Connection	10
Use Desktop genie to Monitor Your Internet Connection	11
Use Desktop genie to Perform a Speed Test of Your Internet Connection	11
Use Desktop genie to Fix an Internet Connection Problem	12
Use the genie App to Set Up Parental Controls	13
Use Desktop genie to Set Up Parental Controls	14
Use the genie App to Set Up the Traffic Meter	16
Use Desktop genie to Set Up the Traffic Meter	17
3. Manage Your WiFi Network	19
Use Desktop genie to Manage WiFi Connections	20
Use Desktop genie to View the WiFi Channel Usage in Your Area	20
Use Desktop genie to Change the WiFi Channel for Your Home Network	21
Use the genie App to Change the Router WiFi Settings	22
Use Desktop genie to Change the Router WiFi Settings	22
Use Desktop genie to Export the Router’s WiFi Settings to a USB Device	24
Use the genie App to Set Up a Guest WiFi Network	24
Use Desktop genie to Set Up a Guest WiFi Network	25
Use a QR Code to Connect to a WiFi Network	26
4. Share Files and Printers	27
Use the genie App to View a Network Map	28
Use Desktop genie to View a Network Map	28
Use the genie App to Send Files with Turbo Transfer	29
Manage the Turbo Transfer Power Saving Feature	30
Use Desktop genie to Send Files with Turbo Transfer	30
Share Media Between Your Mobile Device and Your Home Network	32
My Media	32
Use Your Mobile Device to Play Media from Your Home Network	32
Play and Control Media Files on Your Mobile Devices	33
Restart My Media Service	35
Refresh the Source Folder	35
Manage My Media File Sharing	36
Use the genie App to Share Media with Chromecast	38
Use the genie App to Access Files on a Storage Device Attached to the Router	38
Use Desktop genie to Manage a Storage Device Connected to the Router	39
Use AirPrint for WiFi Access to a Printer	39
AirPrint Example	40
5. Android genie WiFi Analytics	42
View the WiFi Signal Strength	43
Test WiFi in Different Rooms in Your Home	43
View the Network Status	44
View Channel Interference	45
View a Channel Graph	46
View a WiFi Signal Graph	47
6. Administration and Troubleshooting	49
Use the genie App to Register Your Product	50
Use Desktop genie to Register Your Product	50
Use Desktop genie to Update the Router Firmware	51
Use the genie App to Reboot the Router	52
Use Desktop genie to Reboot the Router	52
Use Desktop genie to Run Ping Test	53
Use Desktop genie to Run Traceroute	53
Use Desktop genie to Perform a DNS Lookup	54
Use Desktop genie to View a Computer Profile	55