Netgear DG834PN DG834PN Reference Manual - Page 91

Obtaining a WAN IP Address

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Reference Manual for the DG834PN RangeMaxTM ADSL Modem Wireless Router If disconnecting telephones does not result in a green Internet LED the problem may be one of the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The DG834PN RangeMax ADSL Modem Wireless Router uses pins 2 and 3. Obtaining a WAN IP Address If your ADSL modem wireless router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the ADSL modem wireless router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your ADSL modem wireless router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the WAN IP address from the browser interface: 1. Launch your browser and select an external site such as www.netgear.com. 2. Access the Main Menu of the ADSL modem wireless router's configuration at http:// 192.168.0.1. 3. Under the Maintenance heading check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your ADSL modem wireless router has not obtained an IP address from your ISP. If your router is unable to obtain an IP address from the ISP, the problem may be one of the following: • Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter. Verify with your ISP the Multiplexing Method and parameter value, and update the router's ADSL Settings accordingly. • Your ISP may require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA) login. • If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See "Troubleshooting PPPoE or PPPoA", below. Troubleshooting 7-5 v1.0, November 2005

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Reference Manual for the DG834PN RangeMax
TM
ADSL Modem Wireless Router
Troubleshooting
7-5
v1.0, November 2005
If disconnecting telephones does not result in a green Internet LED the problem may be one of the
following:
•
Check that the telephone company has made the connection to your line and tested it.
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The DG834PN
RangeMax ADSL Modem Wireless Router uses pins 2 and 3.
Obtaining a WAN IP Address
If your ADSL modem wireless router is unable to access the internet, and your Internet LED is
green or blinking green, you should determine whether the ADSL modem wireless router is able to
obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
ADSL modem wireless router must request an IP address from the ISP. You can determine whether
the request was successful using the browser interface.
To check the WAN IP address from the browser interface:
1.
Launch your browser and select an external site such as www.netgear.com.
2.
Access the Main Menu of the ADSL modem wireless router’s configuration at http://
192.168.0.1.
3.
Under the Maintenance heading check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your ADSL modem wireless router has not obtained an IP address from
your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router’s
ADSL Settings accordingly.
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
•
If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
“Troubleshooting PPPoE or PPPoA”
, below.