Netgear FVS328 FVS328 Reference Manual - Page 123
Troubleshooting, Basic Functions
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Chapter 9 Troubleshooting This chapter gives information about troubleshooting your FVS328 ProSafe VPN Firewall with Dial Back-up. For the common problems listed, go to the section indicated. • Is the firewall on? • Have I connected the firewall correctly? Go to "Basic Functions" on page 9-1. • I can't access the firewall's configuration with my browser. Go to "Troubleshooting the Web Configuration Interface" on page 9-3. • I've configured the firewall but I can't access the Internet. Go to "Troubleshooting the ISP Connection" on page 9-4. • I can't remember the firewall's configuration password, or I want to clear the configuration and start over again. Go to "Restoring the Default Configuration and Password" on page 9-7. • Is there a new version of the firmware that corrects known problems or adds new features? Note: Product updates are available on the NETGEAR Web site at http://kbserver.netgear.com/products/FVS328.asp. Basic Functions After you turn on power to the firewall, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on. 2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is running. 3. After approximately 10 seconds, verify that: Troubleshooting 9-1 May 2004, 202-10031-01