Netgear WNR3500v2 WNR3500v2 User Manual - Page 108

Problems with Date and Time, Wireless Connectivity, E-mail, Adjust for Daylight Savings Time

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NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual • Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, you must configure your router to "clone" or "spoof" the MAC address from the authorized computer. For more information, see "Using the Setup Wizard" on page 1-5. Problems with Date and Time Under Content Filtering in the main menu, select E-mail to display a screen that shows the current date and time of day. The WNR3500v2 router uses the Network Time Protocol (NTP) to obtain the current time from one of several network time servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include the following: • Date shown is January 1, 2000. Cause: The router has not yet successfully reached a network time server. Check that your Internet access settings are correct. If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again. • Time is off by one hour. Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the Adjust for Daylight Savings Time check box. Wireless Connectivity The first steps in solving wireless connection problems are these: 1. Using your wireless card's setup utility program, make sure that your wireless card can find your wireless router. 2. Configure and test with the simplest wireless connection possible, and then add security. The topics in this section describe these steps. 7-10 v1.0, May 2009 Troubleshooting

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NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual
7-10
Troubleshooting
v1.0, May 2009
•
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a single
computer connected to that modem. If this is the case, you must configure your router to
“clone” or “spoof” the MAC address from the authorized computer. For more information, see
“Using the Setup Wizard” on page 1-5
.
Problems with Date and Time
Under Content Filtering in the main menu, select
E-mail
to display a screen that shows the current
date and time of day. The WNR3500v2 router uses the Network Time Protocol (NTP) to obtain the
current time from one of several network time servers on the Internet. Each entry in the log is
stamped with the date and time of day. Problems with the date and time function can include the
following:
•
Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that your
Internet access settings are correct. If you have just completed configuring the router, wait at
least 5 minutes, and check the date and time again.
•
Time is off by one hour.
Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the
Adjust for Daylight Savings Time
check box.
Wireless Connectivity
The first steps in solving wireless connection problems are these:
1.
Using your wireless card’s setup utility program, make sure that your wireless card can find
your wireless router.
2.
Configure and test with the simplest wireless connection possible, and then add security.
The topics in this section describe these steps.