Nikon 9238 Super Coolscan LS5000 ED / Coolscan V ED User's Manual - Page 65

Troubleshooting If the scanner fails to function as expected, check the problems described below before consulting the original retailer or Nikon service representative. For more information on solving the problems listed here, refer to the page numbers in the rightmost column. Problem Possible cause • Scanner is off Turn the scanner on 24 • Power cable is not properly connected Scanner will not Return the power switch to the off position and reconnect the power 21 turn on (status LED cable. does not light) • Outlet is not receiving power Plug another device into the outlet to determine whether the outlet is - working properly. Status LED flickers • Scanner hardware malfunction (scanner not con- Turn the scanner off and disconnect it from the computer. Wait five - nected to computer, seconds and turn the scanner on again. If the problem persists, conor computer off) tact a Nikon service representative. • Scanner hardware malfunction or communications error Turn the scanner and computer off and disconnect the scanner. Wait 22, 24 five seconds and turn the scanner on again. If the status LED flickers when the scanner is turned on, a scanner hardware malfunction has occurred. Contact the original retailer or a Nikon service representa- Status LED flickers (scanner connected to computer) tive. If the status LED blinks and then glows steadily, turn the scanner off and reconnect it to the computer. After waiting five seconds, turn the scanner on and restart the computer. If the status LED flickers when the computer is restarted, try the following: • Disconnect all other devices using the same interface as the scanner 5, 22 • Reinstall Nikon scan 10-19 62-64 • Update the device drivers for the USB interface (Windows only) - • Update the scanner device drivers (Windows only) 66-67 Poor quality scans • Film is not properly inserted Eject and reinsert film. 28, 38 • Scanner or film moved during scanning Do not use the scanner in locations subject to shock or vibration. Fail- 20 ure to observe this precaution could result in scanner malfunction. • Scan window settings require adjustment Adjust settings or use factory defaults. For more information, see the 31-35 Nikon Scan Reference Manual. • Scanner is off Turn the scanner on. 24 • Scanner turned on with optional film holder inserted After removing the holder from the adapter, turn the scanner off and 24, 51 Computer does not then on again. recognize scanner • Computer does not meet minimum system requirements Use a computer that meets the system requirements. 10, 15 • USB cable is not correctly connected Reconnect the USB cable. 22 56