Nikon 9238 Super Coolscan LS5000 ED / Coolscan V ED User's Manual - Page 66

Problem, Possible cause

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Problem Possible cause • Other USB devices are connected and turned on Disconnect the other USB devices. If the scanner is connected via a 5, 22 USB hub, adapter, or extension cable, disconnect the scanner and re- connect it directly to the computer. If this does not solve the problem, uninstall all software that uses the USB interface and reinstall Nikon Scan. • USB interface is not compatible Confirm that Nikon Scan supports the USB expansion board or card 10, 15, Computer does not (or, in the case of built-in USB ports, the make of computer). 22 recognize scanner • USB 2.0 expansion board or card is not correctly installed (continued) Check the documentation provided with the USB 2.0 expansion board - or card. • Scanner device driver is missing or corrupted (Windows only) Check that the device driver is correctly installed. For more informa- 66-67 tion, see the Nikon Scan Reference Manual. • Nikon Scan is not correctly installed Uninstall and reinstall Nikon Scan. For more information, see the 10-19 Nikon Scan Reference Manual. 62-64 • Film can not be used in SA-21 or MA-21 Can not insert film Make sure that the type of film is appropriate to the adapter used. 28 • Film is still in adapter SA-21 cannot be Eject the film using the eject button in the scan window. 38 removed from • Adapter is not fully inserted in scanner scanner Make sure the adapter is seated in the connectors at the rear of the 25 adapter slot. Film jams in SA-21 • Film can not be used in SA-21 Use film that can be scanned in the SA-21, or purchase an optional 58-59 holder or adapter appropriate to the type of film used. For informa- 60-61 tion on removing jammed film, see "Film Feed Errors (SA-21)." 57

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57
Problem
Possible cause
Computer does not
recognize scanner
(continued)
• Other USB devices are connected and turned on
Disconnect the other USB devices.
If the scanner is connected via a
USB hub, adapter, or extension cable, disconnect the scanner and re-
connect it directly to the computer.
If this does not solve the problem,
uninstall all software that uses the USB interface and reinstall Nikon
Scan.
• USB interface is not compatible
Confirm that Nikon Scan supports the USB expansion board or card
(or, in the case of built-in USB ports, the make of computer).
• USB 2.0 expansion board or card is not correctly installed
Check the documentation provided with the USB 2.0 expansion board
or card.
• Scanner device driver is missing or corrupted (Windows only)
Check that the device driver is correctly installed.
For more informa-
tion, see the
Nikon Scan Reference Manual
.
• Nikon Scan is not correctly installed
Uninstall and reinstall Nikon Scan.
For more information, see the
Nikon Scan Reference Manual
.
5, 22
10, 15,
22
—
66–67
10–19
62–64
Can not insert film
• Film can not be used in SA-21 or MA-21
Make sure that the type of film is appropriate to the adapter used.
28
SA-21 cannot be
removed from
scanner
• Film is still in adapter
Eject the film using the eject button in the scan window.
• Adapter is not fully inserted in scanner
Make sure the adapter is seated in the connectors at the rear of the
adapter slot.
38
25
Film jams in SA-21
• Film can not be used in SA-21
Use film that can be scanned in the SA-21, or purchase an optional
holder or adapter appropriate to the type of film used.
For informa-
tion on removing jammed film, see “Film Feed Errors (SA-21).”
58–59
60–61