Nokia IP350 Installation Guide - Page 86

Login Prompt Appears, But Password Not Accepted, Problem, Solution - password reset

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Page 86 highlights

8 Troubleshooting Problem You do not have a console connection to the 60s and 100s appliance. Solution For information about how to create a console connection, see "Using a Console Connection to Perform the Initial Configuration" on page 32. Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "Using a Console Connection to Perform the Initial Configuration" on page 32. Problem Wrong terminal settings. Solution Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps. Problem Terminal set for flow control. Solution The 60s and 100s appliance does not use flow control. The terminal should be set for no flow control. Problem Defective 60s and 100s appliance or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Problem Database is corrupt. Solution Return to default settings according to the instructions included in the instructions for resetting the default password, or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Entered wrong password. Solution Obtain a valid password or set the password to a default value. 86 Nokia 60s and 100s Installation Guide

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8
Troubleshooting
86
Nokia 60s and 100s Installation Guide
Problem
You do not have a console connection to the 60s and 100s
appliance.
Solution
For information about how to create a console connection,
see
“Using a Console Connection to Perform the Initial Configuration”
on
page 32.
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout
information, see
“Using a Console Connection to Perform the Initial
Configuration”
on page 32.
Problem
Wrong terminal settings.
Solution
Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps.
Problem
Terminal set for flow control.
Solution
The 60s and 100s appliance does not use flow control. The
terminal should be set for no flow control.
Problem
Defective 60s and 100s appliance or file system.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact
Information”
on page 3.
Problem
Database is corrupt.
Solution
Return to default settings according to the instructions included in
the instructions for resetting the default password, or contact the Nokia
customer support site listed in
“Nokia Contact Information”
on page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Entered wrong password.
Solution
Obtain a valid password or set the password to a default value.