Oki B6500dn B6500 Network Guide - Page 57

Problem, Treatment

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PROBLEM The printer does not appear in Chooser. Continued Unable to obtain desired print results. Verification 2 Action 2 Cause 1 Verification 1 Action 1 Cause 2 Verification 2 Action 2 TREATMENT Use of a network management application software, such as Apple InterPole, and check that the printer exists on the network. Check that the network is connected correctly. If the printer cannot be found on the network, the printer may be off or the network cable maybe faulty. If the printer is on and the network cable normal, contact our Printer Support Desk. The print language of the printer and that of the print drawer are different. Check the print language set up for the printer and that for the printer driver for Macintosh. Ensure that PostScript and Adobe PS are set up as the print language for the printer and printer driver respectively. If the print language of the printer is the dump mode, the print data sent from Macintosh will be output in hexadecimal notations. The printer driver which came with the printer is not set up on the Macinotosh. A printer driver of another maker has been used instead. Check the installation procedure for the printer driver which came with the printer again and confirm that the printer driver is installed on the Macintosh. Check that the printer driver which came with the printer appears in the Chooser. If garbled characters are still printed after the printer driver for the printer has been selected, contact service. If a printer driver of another maker is used, the printer may not print properly. B6500 Network Guide> 57

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B6500 Network Guide> 57
The printer does not
appear in Chooser.
Continued
Verification 2
Use of a network management appli-
cation software, such as Apple Inter-
Pole, and check that the printer
exists on the network.
Check that the network is connected
correctly.
Action 2
If the printer cannot be found on the
network, the printer may be off or
the network cable maybe faulty.
If the printer is on and the network
cable normal, contact our Printer
Support Desk.
Unable to obtain
desired print results.
Cause 1
The print language of the printer and
that of the print drawer are different.
Verification 1
Check the print language set up for
the printer and that for the printer
driver for Macintosh.
Action 1
Ensure that PostScript and Adobe PS
are set up as the print language for
the printer and printer driver respec-
tively.
If the print language of the printer is
the dump mode, the print data sent
from Macintosh will be output in hex-
adecimal notations.
Cause 2
The printer driver which came with
the printer is not set up on the Maci-
notosh. A printer driver of another
maker has been used instead.
Verification 2
Check the installation procedure for
the printer driver which came with
the printer again and confirm that
the printer driver is installed on the
Macintosh.
Check that the printer driver which
came with the printer appears in the
Chooser.
Action 2
If garbled characters are still printed
after the printer driver for the printer
has been selected, contact service.
If a printer driver of another maker is
used, the printer may not print prop-
erly.
PROBLEM
TREATMENT