Onkyo TX-NR1000 Owner Manual - Page 147

Troubleshooting-Continued Can't get 6.1 or 7.1 playback? • If no surround back speakers are connected, or Zone 2/3 is being used, 6.1 and 7.1 playback is not possible. • If the "SB Mode (5ch)" is available in any sub-menu of the "Listening Mode Setup" menu, make sure that it is not set to "Off" (pages 102-109). The volume cannot be set above 99? • When the levels of all speakers have been calibrated (page 90), the maximum volume setting may change. Noise can be heard? • Using cable ties to bundle audio cables with power cords, speaker cables, and so on may degrade the audio performance, so don't do it. • An audio cable may be picking up interference. Try repositioning your cables. The Late Night function doesn't work? • Make sure the source material is Dolby Digital (page 54). The multichannel input doesn't work? • Check the MULTI-CH IN connections (page 64). • Make sure that the multichannel input is assigned to the correct input source (page 64). • Set the audio input signal format to Multich (page 65). About DTS signals • When DTS program material ends and the DTS bitstream stops, the TX-NR1000/TX-NR5000E remains in DTS listening mode and the DTS indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, because the TX-NR1000/ TX-NR5000E does not switch formats immediately, you may not hear any sound, in which case you should stop your player for about three seconds, and then resume playback. • With some CD and LD players, you won't be able to playback DTS material properly even though your player is connected to a digital input on the TX-NR1000/ TX-NR5000E. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the TX-NR1000/ TX-NR5000E doesn't recognize it as a genuine DTS signal. In such cases, you may hear noise. • When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction. Video There's no picture? • Make sure that all video connecting plugs are pushed in all the way. • Make sure that each video component is properly con- nected. • Make sure that the proper setting is made for the "Video Assign" sub-menu under the "Input Setup" menu (page 95). • On your TV, make sure that the video input to which the TX-NR1000/TX-NR5000E is connected is selected. • While the Pure Audio listening mode is selected, the video circuits are turned off and the TX-NR1000/TX-NR5000E outputs no video signals. The onscreen menus (OSD) don't appear, or they appear in an odd position? • Make sure that the proper setting is made for the "Video Output Assign" sub-menu under the "Speaker/Output Setup" menu (page 92). • Make sure that the proper setting is made for the "OSD Setup" sub-menu under the "Preference" menu (page 119). • On your TV, make sure that the video input to which the TX-NR1000/TX-NR5000E is connected is selected. Tuner Reception is noisy, FM stereo reception is noisy, or the FM STEREO indicator doesn't appear? • Relocate your antenna. • Move the TX-NR1000/TX-NR5000E away from your TV or computer. • Press the [TUNING MODE] button to turn off the "AUTO" indicator, bringing the FM mode to monaural (page 60). • When listening to an AM station, operating the remote con- troller may cause noise. • Passing cars and airplanes can cause interference. • Concrete walls weaken radio signals. • If nothing improves the reception, install an outdoor antenna. When the TX-NR1000/TX-NR5000E is unplugged or a power failure occurred: • Normally, the built-in memory retains its contents for 2 weeks. If it loses radio presets, make the presets again. Remote Controller The remote controller doesn't work? • Make sure that the batteries are installed with the correct polarity (page 9). • Install new batteries. Don't mix different types of batteries or old and new batteries (page 9). • Make sure that the remote controller is not too far away from the TX-NR1000/TX-NR5000E, and that there's no obstruction between the remote controller and the TX-NR1000/TX-NR5000E's remote control sensor (page 9). • Make sure that the TX-NR1000/TX-NR5000E is not subjected to direct sunshine or inverter type fluorescent lights. Relocate if necessary. • If the TX-NR1000/TX-NR5000E is installed in a rack or cabinet with colored glass doors, the remote controller may not work reliably when the doors are closed. • Make sure you've selected the correct remote controller mode (pages 49). • When using the remote controller to control other manufacturers' AV components, some buttons may not work as expected. • Make sure you've entered the correct remote control ID. • If you change the remote controller's transmission signal format to RF, be sure to select the same ID as the RF receiver. Can't control other components? • If it's an Onkyo component, make sure that the cable and analog audio cable (RCA/phono) are connected properly. Connecting only an cable won't work (page 47). • Make sure you've selected the correct remote controller mode (pages 47). 147