Panasonic DMPBBT01 DMPBBT01 User Guide - Page 36

Troubleshooting guide Before requesting service, please perform the following steps. Do you have the latest firmware installed? Firmware updates may be released to correct operating irregularities that are discovered with certain movies. (> 16) 4 Make the following checks and visit our website for more information. For U.S.A. : www.panasonic.com/help Enter the model number. For Canada : http://www.panasonic.ca 4 Or visit our website to find a service center. You can find a service center near you easily on our website. Other support information: "Customer Services Directory (United States and Puerto Rico)" (> 44) or "Limited Warranty (Only for CANADA)" (> 45). The following do not indicate a problem with this unit: - Regular disc rotating sounds. - Image disturbance during search. - Image disturbance when replacing 3D discs. ∫ Unit doesn't respond to remote control or the unit's switches. Touch and hold [Í/I] on the main unit for 3 seconds. - If still unable to power the unit off, disconnect the power cord, wait 1 minute, then reconnect the power cord. ∫ Cannot eject disc. 1 Turn the unit off. 2 Press and hold [KEYS], [B] and [Y] at the same time for more than 5 seconds. - Status LED and INFO LED start to flash. 3 Press [R] repeatedly until ACCESS LED lights up. (> 7, "Indicator LEDs") General operation To return to the factory preset. ¾ Select "Yes" in "Restore Default Settings" in the Setup menu. (> 33) To return all settings to the factory preset. ¾ Reset the unit as follows: 1 Turn the unit off. 2 Press and hold [KEYS], [B] and [Y] at the same time for more than 5 seconds. - Status LED and INFO LED start to flash. 3 Press [R] repeatedly until the CALL LED lights up and ACCESS LED flashes. (> 7, "Indicator LEDs") 4 Press and hold [G] for more than 3 seconds. This unit is turned off when the input for the TV is switched. ¾ This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV. The remote control doesn't work properly. ¾ Change the batteries in the remote control. (> 4) ¾ The remote control and main unit are using different codes. If the Status LED and INFO LED flash for six times when a button is pressed on the remote control, reset the codes on the unit and the remote control. (> 34) The TV tuner mode is not displayed when the TV is switched on. ¾ This phenomenon may occur, depending on the TV setting, when "Quick Start" is set to "On". ¾ Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting. 4 Press [G]. 36 VQT3W08