Panasonic EP1015 EP1015 User Guide - Page 18

TROUBLESHOOTING GUIDE Before requesting service for this unit, check the table below for the possible cause of the problem. Some simple checks or minor adjustment on your part may eliminate the problem and restore proper operation. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, call us at 1-800-338-0552 to locate the servicer near to you. Problem Probable cause(s) Suggested remedy Massage does not start. The power cord is not plugged in. Plug the power cord into an AC outlet (120 V). The power switch is at the "off " position. Slide the power switch to "on". The operating lock switch is set to Set the operating lock switch to "open". "lock" position. During reclining if any force or resistance is encountered, such as the chair hitting an obstacle, the chair may stop for safety. Remove any obstacles. If the leg massage operation indicator lamp on the controller blinks and the chair stops, turn off the power switch and then turn on after 10 seconds. Then, press the "on/off" button on the controller to start the massage. During operation if the chair encounters any force or resistance, the massage heads stop for safety. Raise your back slightly from the massage heads. If all operation indicator lamps on the controller blink and the chair stops, turn off the power switch and then turn on after 10 seconds. Then, press the "on/off" button on the controller to start the massage. Kneading massage cannot The massage heads must move be changed immediately to to the narrowest position for a a rolling massage. rolling massage. Wait until the massage heads reach the narrowest position. Massage heads do not reach your shoulders. Your shoulders are too high. Shift your waist forward and recline the chair back. It seems as if the massage heads are at different heights. This is because an alternating tapping mechanism is used. It is not a malfunction. Alternating tapping mechanism Press the "tap" button in the manual operation mode. Then press the "quick stop" button to turn off the tapping. Check under the back cushion and cushion insert pad with your hands to see whether the massage heads have stopped in an aligned position. If not, repeat this process until the massage heads are aligned when stopped. Approx. 13/32 in. (1 cm) at most Approx. 13/32 in. (1 cm) at most When stopped, the misalignment is approx. 13/32 in. (1 cm) at most. 18