Panasonic KX-TG572SK KX-TGF35x Owner's Manual - Page 52

Problem, Cause/solution, Answering system, Voicemail, For assistance

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Useful Information Problem The 2nd caller's information is not displayed during an outside call. Cause/solution R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your phone service provider and subscribe to the desired service. After subscribing, you may need to contact your phone service provider again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system Problem The unit does not record new messages. I cannot operate the answering system remotely. The unit does not emit the specified number of rings. Cause/solution R The answering system is turned off. Turn it on (page 39). R The message memory is full. Erase unnecessary messages (page 40, 41). R The recording time is set to "Greeting only". Change the setting (page 45). R Your phone service provider's voicemail service may be answering your calls before the unit's answering system can answer your calls. Change the unit's number of rings setting (page 44) to a lower value, or contact your phone service provider. R The answering system will not answer incoming calls while the other devices such as handsets are engaged in a call. R The remote access code is not set. Set the remote access code (page 43). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 43). R The answering system is turned off. Turn it on (page 44). R If the ring once setting is turned off (page 20), the number of rings decreases by 1 from the specified number of rings. Voicemail Problem Cause/solution "Voicemail msg. via phone co." is shown on the display. How do I remove this message from the display? R This notification is displayed when your phone service provider's voicemail service (not the unit's answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voicemail number provided by your phone service provider (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your phone service provider, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps. 52 For assistance, please visit www.panasonic.com/support TGF35x(en)_1205_ver041.pdf 52 2014/12/05 21:38:33

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Problem
Cause/solution
The 2nd caller’s information is not
displayed during an outside call.
R
In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your phone service provider and
subscribe to the desired service.
After subscribing, you may need to contact your phone service
provider again to activate this specific service, even if you
already subscribed to both Caller ID and Call Waiting with Caller
ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is turned off. Turn it on (page 39).
R
The message memory is full. Erase unnecessary messages
(page 40, 41).
R
The recording time is set to
“
Greeting only
”
. Change the
setting (page 45).
R
Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system can
answer your calls. Change the unit’s number of rings setting
(page 44) to a lower value, or contact your phone service
provider.
R
The answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
I cannot operate the answering
system remotely.
R
The remote access code is not set. Set the remote access code
(page 43).
R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 43).
R
The answering system is turned off. Turn it on (page 44).
The unit does not emit the
specified number of rings.
R
If the ring once setting is turned off (page 20), the number of
rings decreases by 1 from the specified number of rings.
Voicemail
Problem
Cause/solution
“
Voicemail msg. via phone
co.
”
is shown on the display.
How do I remove this message
from the display?
R
This notification is displayed when your phone service
provider’s voicemail service (not the unit’s answering system)
has recorded a message for you. Typically you can remove this
notification from the display by listening to the message. To
listen to the message, dial the voicemail number provided by
your phone service provider (for most cases, this will be your
own phone number), and follow the voice instructions.
Depending on your phone service provider, you may need to
remove all messages from your voice mailbox to remove the
notification. You can also remove this notification by pressing
and holding
#
until the unit beeps.
52
For assistance, please visit www.panasonic.com/support
Useful Information
TGF35x(en)_1205_ver041.pdf
52
2014/12/05
21:38:33