Panasonic KXFL421 KXFL421 User Guide - Page 50

Troubleshooting, 8.3 When a function does not work, 3.1 Initial settings, 3.2 General

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8. Help Troubleshooting 8.3 When a function does not work 8.3.1 Initial settings Problem I cannot hear a dial tone. I cannot make calls. The unit does not ring. Cause & Solution L The telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 19). L If you use a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler. L Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. L The power cord or telephone line cord is not connected. Check the connections. L If you connected the unit through a computer modem, connect the unit directly to a telephone line jack. L The dialing mode setting may be wrong. Change the setting (feature #13 on page 20). L The ringer volume is turned OFF. Adjust it (page 21). 8.3.2 General Problem The other party complains they only hear a fax tone and cannot talk. The {Redial/Pause} button does not function properly. The receiving mode does not function properly. The unit beeps. Whenever I try to retrieve my voice mail messages, I am interrupted by the fax tone. The recording paper does not stack properly on the paper stacker. Cause & Solution L FAX ONLY mode is set. Tell the other party the number is only used for faxes. L Change to TEL mode (page 34). L If you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 38). L If this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. L Distinctive Ring is set (feature #31 on page 38). L The memory reception alert of feature #44 is ON (page 44), and the unit has a document in memory. Press {Stop} to stop the beeps, then see the displayed message instructions to solve the problem. L You are probably entering {*}{#}{9}. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #41 on page 44). L High humidity may cause the recording paper to curl. Try turning the paper over and re-inserting it. If the curl on the paper is heavy, please remove it from the paper stacker. If you still have this problem, contact our service personnel. 50 For assistance, please visit http://www.panasonic.com/help

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8. Help
50
For assistance, please visit http://www.panasonic.com/help
Troubleshooting
8.3 When a function does not work
8.3.1 Initial settings
8.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 19).
L
If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
L
If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting (feature #13 on
page 20).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 21).
Problem
Cause & Solution
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
Change to TEL mode (page 34).
L
If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 38).
The
{
Redial/Pause
}
button
does not function properly.
L
If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L
Distinctive Ring is set (feature #31 on page 38).
The unit beeps.
L
The memory reception alert of feature #44 is ON (page 44), and the unit has
a document in memory. Press
{
Stop
}
to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L
You are probably entering
{*}{#}{
9
}
. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 44).
The recording paper does not
stack properly on the paper
stacker.
L
High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the paper stacker. If you still have this problem, contact our service
personnel.