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Panasonic KXFP215 KXFP215 User Guide - Page 57

Customer Services, 11.5 Customer Services directory - troubleshooting

UPC - 092281887111

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11. General Information Customer Services 11.5 Customer Services directory Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or E-mail us via: http://www.panasonic.com/contactinfo Contact: For in Limited Warranty programming and Troubleshooting Support: Office Advantage assistance and Service Location finder: 1-800-211-PANA (7262) If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-4357329, for fee based technical support. A credit card will be used to charge this fee. For hearing or speech impaired TTY users, TTY: 1-877-833-8855 Accessory Purchases (United States and Puerto Rico) Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pstc.panasonic.com or, send your request by E-mail to: [email protected] You may also contact us directly at: Phone (800) 332-5368 Fax (800) 237-9080 (Monday - Friday 9 am to 9 pm, EST.) Panasonic Service and Technology Company 20421 84th Avenue South, Kent, WA 98032 (We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks) For hearing or speech impaired TTY users, TTY: 1-866-605-1277 57

Section	Page
Important Information	4
Safety Instructions	4
Important safety instructions	4
For Best Performance	4
For best performance	4
Table of Contents	6
Introduction and Installation	8
Accessories	8
1.1 Included accessories	8
1.2 Accessory information	8
Finding the Controls	9
1.3 Button descriptions	9
1.4 Overview	10
Installation	10
1.5 Ink film	10
1.6 Handset cord	12
1.7 Paper tray	12
1.8 Paper support	12
1.9 Recording paper	13
Preparation	14
Connections and Setup	14
2.1 Connections	14
2.2 Quick Setup	15
Help Button	15
2.3 Help function	15
Volume	16
2.4 Adjusting volume	16
Initial Programming	16
2.5 Date and time	16
2.6 Your logo	17
2.7 Your fax number	18
Telephone	19
Automatic Dialing	19
3.1 Storing names and telephone numbers into the phonebook	19
3.2 Making a phone call using the phonebook	19
3.3 Editing a stored item	19
3.4 Erasing a stored item	19
3.5 One touch dial	19
Caller ID	20
3.6 Caller ID service	20
3.7 Viewing and calling back	21
3.8 Caller ID number auto edit feature	21
3.9 Erasing caller information	21
3.10 Storing caller information into the phonebook	22
Fax	23
Sending Faxes	23
4.1 Sending a fax manually	23
4.2 Document requirements	24
4.3 Sending a fax using the phonebook and one touch dial	24
4.4 Broadcast transmission	25
Receiving Faxes	26
4.5 Selecting the way to use your fax machine	26
4.6 Receiving a fax manually – Auto answer OFF	27
4.7 Receiving a fax automatically – Auto answer ON	27
4.8 Junk fax prohibitor (preventing fax reception from undesired callers)	28
Distinctive Ring	30
Distinctive Ring	30
5.1 Distinctive Ring service	30
5.2 Using two or more phone numbers on a single telephone line	30
5.3 Using three or more phone numbers on a single telephone line	30
5.4 Programming the ring pattern assigned for fax	30
Copy	31
Copying	31
6.1 Making a copy	31
Answering Machine	33
Greeting	33
7.1 Recording your greeting message	33
Incoming Messages	34
7.2 Listening to recorded messages	34
Memo Message	34
7.3 Leaving a message for others or yourself	34
Remote Operation	35
7.4 Operating from a remote location	35
Programmable Features	36
Features Summary	36
8.1 Programming	36
8.2 Basic features	37
8.3 Advanced features	38
Help	42
Error Messages	42
9.2 Error messages – Display	43
Troubleshooting	44
9.3 When a function does not work, check here	44
Maintenance	49
Jams	49
10.1 Recording paper jams	49
10.2 Document jams	50
Cleaning	51
10.3 Document feeder/recording paper feeder/scanner glass cleaning	51
10.4 Thermal head cleaning	52
General Information	53
Printed Reports	53
11.1 Reference lists and reports	53
Specifications	53
11.2 Specifications	53
FCC and Other Information	55
11.3 FCC and Other Information	55
Limited Warranty	56
11.4 Limited Warranty (United States and Puerto Rico)	56
Customer Services	57
11.5 Customer Services directory	57
Index	58