Panasonic KXFP215 KXFP215 User Guide - Page 60

Panasonic OFFICE ADVANTAGE PROGRAM Free peace of mind, direct from Panasonic NO EXTRA COST ■ Covered during the period of limited warranty1: parts, labor, and toll-free help line2 ■ Free replacement3 and repair program The Panasonic Office Advantage Consumer Service Requirements: Program. You must give our technicians a valid credit card number Panasonic knows that if your unit is not up and running, neither is (Discover, VISA, Master Card, or American Express/Optima). your business. That's why we created the Panasonic Office The proof-of-purchase must be faxed to 1-888-412-9991 to Advantage Program. Included at no extra cost with the purchase determine if the unit is under Limited Warranty. Product that is of a new and unused Panasonic unit, the Office Advantage not returned to Panasonic by 10 business days after shipment Program can provide a free replacement unit3 if your original unit of the replacement product will be charged to your credit card is in need of repair. account at Panasonic's Suggested Retail Price (see dealer for Here's how it works: details). If your original unit is not eligible for warranty service, 1. If you have a problem with your unit that you purchased new your card will be charged for the non-warranty repair of the unit and unused while it is covered by the period of limited at Panasonic's current rate for parts and labor and for any warranty1, call our toll-free help-line at 1-800-211-PANA shipping charges associated with this program. If you do not (7262)2. wish to pay out-of-warranty repair costs, you will be responsible 2. Talk to one of our technical experts to troubleshoot your for returning the replacement unit to Panasonic and for paying problem over the phone. all shipping charges associated with this program 3. If repairs are necessary and you are entitled to service under including the delivery of the replacement product to you, the terms and conditions of the limited warranty5, we will send shipment of the problem unit to Panasonic, shipment of the a refurbished4 replacement unit to you. replacement unit back to Panasonic and the return of your A second option available under our limited warranty1 is to mail-in original unit back to you. Credit status will be verified prior to your unit to one of our Authorized Independent Service centers, sending the replacement product. where the unit will be repaired and returned to you. 1. See Limited Warranty page for more information. Instructions: 2. If the Limited Warranty1 has expired, contact our Continued If you choose to receive a replacement unit under the Office Services Technical Support Line at 1-800-435-7329, for fee Advantage Program, Panasonic will provide a replacement unit based technical support. A credit card will be used to charge which will be completely refurbished, quality-tested by Panasonic this fee. technicians and individually hand-inspected before it is shipped 3. Replacement unit is refurbished. to you. You will keep the replacement unit and send the original 4. Panasonic reserves the right to send a refurbished unit. unit to us in the replacement unit's box within 10 days upon Accessories and consumables are not included. delivery to avoid unnecessary charges. You need to contact the 5. Replacement program is only available in the 50 United courier to pick up the unit at no charge to you, should it be States and is subject to termination at any time without determined that you are entitled to warranty service. The original advance notice. All terms stated in the Limited Warranty unit must be properly packaged in the same manner as the apply to this program. Please see Limited Warranty replacement unit, utilizing the packing materials provided. coverage page for more information. Damage due to improper or inadequate packing will be charged to you as an out-of-warranty cost. Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 PNQX1P8N9Q6ZXA1896CZMA1208CCMK10208CK0