Plantronics 510 USB User Guide - Page 10

TROUBLESHOOTING FOR VOYAGER 510-USB Problem My Voyager headset does not work with the softphone I am using on my PC. (I cannot answer or disconnect from the headset call button). Solution • Check compatibility list on www.plantronics.com/ personocall to ensure your softphone is compatible for remote answer and disconnect. • Headset battery needs to be charged. See page 5. • Headset is not paired to the USB Bluetooth adapter. See page 8. • When a PC goes into standby or hibernation, the USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state. • Be sure PerSonoCall software is installed and running. See page 9. I've plugged in the USB Bluetooth adapter but my headset does not respond to button presses. • Headset is not paired to the USB Bluetooth adapter. See page 8. • Headset battery needs to be charged. See page 5. • Headset may be out of range of the USB Bluetooth adapter. Move closer to adapter until the headset is within range. Range varies with office environment. • When a PC goes into standby or hibernation, the USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state. I've installed PerSonoCall and the USB Bluetooth adapter but the system tray icon shows a red X (denoting no connection). • Headset is not paired to the USB Bluetooth adapter. See page 8. I cannot hear caller/dial tone. • Headset is not paired to the USB Bluetooth adapter. See page 8. • Headset battery needs to be charged. See page 5. • The USB Bluetooth adapter is not set as the default audio device. Use the Audio settings in Windows® under Sounds and Audio Devices to select "Plantronics BT Adapter" as the audio device. • Listening volume is too low. Press the volume up button on the headset. See page 16. Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone. See page 16. • Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. • Speak volume is too low. Increase the speak volume on your softphone until you can be heard by callers. If the volume is still too low, increase the microphone level on your computer. • Headset battery needs to be charged. See page 5. • The USB Bluetooth adapter is not set as the default audio device. Use the Audio settings in Windows® under Sounds and Audio Devices to select "Plantronics BT Adapter" as the audio device. 18 Problem Sound in headset is distorted. I can hear echo in headset. Solution • Lower the listen volume on your softphone until the distortion disappears. • If the distortion is still present, lower the listen volume control on the computer. • Adjust volume on headset. See page 16. I can hear too much background conversation or noise. • Speak volume is too high. Lower the speak volume on your softphone until the noise disappears. If the noise is still present, lower the microphone volume control on the computer. The other headset I was using to listen to music does not work any more. • The USB Bluetooth adapter will set itself as the default audio device in Windows®. Use the Audio settings in Windows® under Sounds and Audio Devices to change the device used for audio. My headset stops responding to button presses. • Headset battery may be dead, so be sure the headset is fully charged. See page 5. • When a PC goes into standby or hibernation, the USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state. Battery talk time or standby time is significantly degraded even after a full charge. • Battery is going bad; replace the battery with a new battery pack. Call Plantronics at (866) 363-BLUE (2583). • The headset radio link is locked on. Be sure you do not lock the radio link on for long periods of time as it will significantly reduce standby and talk time of the headset. See page 10. I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning headset to the charging stand for one to three hours until indicator light turns blue. • One beep is an out of range warning. Move closer to the USB Bluetooth adapter. • Two beeps every 30 seconds indicate your mute is on. Press the mute button once to turn mute off. Pressing the call control button on the headset when I have an incoming call on my softphone hangs up the call. I am using my headset to answer calls from both my softphone and my cell phone, and pressing the call control button on the headset takes my softphone off hook instead of answering my ringing cell phone. • Uncheck the box in the Basic Options screen for "Allow headset call control button to toggle the headset's radio link." See page 11. • Check the box in the Basic Options screen for "Allow headset call control button to toggle the headset's radio link." See page 11. 19