Plantronics Audio 995 User Guide - Page 14

Troubleshooting The headset did not connect to the wireless USB adapter on first use. Ensure the headset is fully charged and powered on. Ensure that the wireless USB adapter is plugged into a powered USB port. If the port is powered, the LED on the wireless USB adapter will be lit. If the wireless USB adapter is plugged into a USB hub, ensure that the USB hub is turned on. If all of the above fails, then follow the steps to pair the headset to the wireless USB adapter. The headset did not re-connect to the wireless USB adapter after coming back into range. Power off the headset and then power it back on. The headset should then automatically re-connect to the wireless USB adapter. The headset is paired to the adapter, but I cannot hear audio from the headset. Ensure that both the headset and adapter are powered on and paired. Restart any running applications. Some applications need to be restarted in order to recognize a new audio device. In the Control Panel, check sound and audio settings to ensure that the chosen device is "Plantronics Wireless Device." 10